Reviews

The manager on duty on 01/30/2025 between 10AM-12PM handed our $20 tip to a female with blue hair that never even walked over to our table. The waiter that served us from beginning to end was a young African American gentleman who was training. And even when he was being trained by fellow coworkers, it was NEVER the female that kept the full $20 tip. Please do not let this go unnoticed. I will be contacting many other social media platforms. This is unfair and goes against their EEOA guidelines. Unprofessional, racist, demeaning and insulting to the young African American man who DID serve us.

We are in receipt of the comments this customer entered via our online contact option on 1/30/2025 at 12:06pm EST. According to our records, the Division Manager was able to make contact with the customer by ****** the same day and explain to them that servers in training a paid a higher hourly wage during training. We apologize if this customer was unaware that training servers do not retain tips due to the higher hourly rate they receive during training, rather tips are turned over to the veteran server overseeing the training who is paid a standard servers pay.

The Waffle House in ******************* (2121) is the best one I have been in. It was clean. The food was good and the service was great. Just wanted to give them a well deserved good review. Thanks.

Thank you for letting us know. We have shared your compliments with the ***************** Team for recognition.

***************** location, have enjoyed waffle house all over the south for 65 years. Tonight was the first time I experienced anything like this. The place really wasn't busy but we got in the our server was ***** I believe. For some reason there was a congenital with another employee his name was ****. For one he should not have been allowed around the food he was just a nasty individual his shoes were coming apart and it was just awful, but on top of that he and our server were at ebbs with each other real bad and loud no matter how much ***** tried to calm the situation down and quiet **** down he got louder nastier and more aggressive with his mouth and physically rush her and cussing her. She finally has a panicking attack and goes in the back for a minute which was fine except in sitting there with my wife and three grandddaughters11,15, and 18. We were on the edge of our seat ready to make a mad dash out of there. But we stayed she came back and apologized again. Really hated this happen it looks bad on wh. Just my opinion **** needs to go somewhere else to work like maybe a construction job where he may get treated the way he treated or server. We did speak with who I think was the manager all she would says is I don't know well she wasn't there on the floor she was in the back I guess.

Unfortunately, we have no record of this customer contacting us directly via our online Contact option regarding their concerns prior to their contact with the Better Business Bureau, therefore affording the ***************** team an opportunity to adequately investigate and follow up with the customer.If the customer would like to speak to the ***************** team, we encourage them to complete the Contact option on our website, ******************************. Once they have selected the specific location visited, date and time of visit, details of their concerns, and contact information including a phone number, a report will immediately be generated and transmitted to the appropriate team for review, investigation, and follow up with the customer.We are sorry this customer was unable to enjoy their visit as anticipated and look forward to them completing our online Contact option at their earliest convenience to avoid any further delay in the appropriate party being able to investigate their concerns and follow up with them.

Stopped by around 615am, Waffle House location on ***************** in **************, **. The music was loud, but I could've tolerated the music. The problem was the two customers sitting next to me. Two older white men talked inappropriately to the white lady who was working "I like the way she wiggles her tongue at me." One also made references to his *****, "I dont stick my pole everywhere." Both men cursed the entire 30 minutes I was there, using vulgarities such as " motherfucker", "fuck", "shit", etc. *********** did not ask them to stop. They actually laughed and joked with them. No one wants to stop to get breakfast at 6am and get disrespected. If this was a bar, ok. But, this is supposed to be a family breakfast spot. The two men were extremely disrespectful & obnoxious. Also, I do not think that this wouldve been tolerated if they were two black men. The waiter, *****, was great though. I tipped him $10. I decided to stop in for a quick breakfast because the Waffle Houses in other areas of ************** have terrible breakfast cooks. The food was great, but I will never stop at this Waffle House again because I dont want to sit through loud music & very loud cursing while I eat. Waffle House needs to make sure decent customers are not being disrespected.

We are in receipt of the comments this customer entered via our online contact option. According to our records, the customer contacted us on 12/19/24 at ****** EST and was contacted by the Division Manager within 40 minutes at 8:05am EST. ************ Manager's notes indicate he spoke to the customer and was beginning his investigation into the customer's allegations.We are sorry to hear this customer was unable to enjoy their recent visit as anticipated, but are happy to hear our Division Manager was able to contact them in a timely manner and is adequately investigating their concerns.

Was going to leave a comment about raw eggs with shells, bacon brittle and burnt. But after reading some of the comments, its easy to see Waffle House has no standards on how the cooks cook. I guess they live in a world of, I dont care, thats good enough. Waffle House used to be Good Enough. I guess you guys are going to die like ***********. Good luck with that.

Unfortunately, we have no record of this customer contacting us directly via our online Contact option regarding their concerns. Had they done so, a ***************** member or franchise owner would have been able to discuss their concerns with them and coach Associates accordingly.We are sorry to hear this customer was unable to enjoy their recent experience as anticipated and invite them utilize the Contact option found on our website, *********************************************** at their earliest convenience, making sure to select the specific location they visited, date and time of their visit, enter their concerns and contact information in order to avoid any further delay in the appropriate party being able to follow up with them.

The black employees prioritized all the black customers . When it came my turn in line , they kept saying to wait I respectfully waited Minutes passed. A huge line formed behind me to the door. When my order was taken the woman went to tell the chef the order and manager came and took the black woman order behind me and asked me to move and if I was picking up even though she witnessed me place a order and wait prior I said I was told to wait wait to pay.When the food was ready they kept asking to wait until they confirmed all the food was in it even tho it was tied up in a bag and they couldve asked me what I ordered. Minutes pass by again. The employee does nothing about asking about the completion of order even tho its sitting there ready. The worker asked the manager or employee was everything in the bag, she responds, I didnt take his order with a angry demeanor and it sounded like she said she purposely didnt take my order and refused to service on purpose.. I pointed out who took my order and confirmed , I got to my vehicle and looked inside to see they put bacon on top of one of my orders , I ordered a tbone with waffle side..Btw, it is clear as day that I am Muslim and of middle eastern decent.. you cant mistaken it. I felt very unusual the entire time and as if my nationality presence was a factor in the treatment of the visit. It is sad to see black people hate everyone but themselves but then wonder why the past was so different for them perhaps things were kept in check at that time . That is all

Unfortunately, we have no record of this customer contacting us directly via our website Contact option.We would like to have the appropriate party investigate the customer's concerns and follow up with them. However, in order for that to happen we need the customer to complete the Contact portion of our website, ****************************** - making sure to select the specific location they visited, date and time of visit, details of their concerns, as well as a phone number where the customer can be reached. Once completed, a report will immediately be transmitted to the appropriate party for review, investigation, and follow up with the customer.We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in their concerns being investigated and addressed.

Horrible customer service from *******************************. She should be fired for escalating a customer service issue.

We are aware of this customer's profanity laden email to our company regarding a recent visit. When it was explained she had emailed in error and a link provided for her to submit her concerns the appropriate way, she indicated she was not able to complete our online contact options. At which point, the offer was made for her to submit all necessary information and someone would complete the form on her behalf. All messages from this customer were extremely rude and aggressive in nature. She was told although we are in the service industry, our Associates, Management members, nor any of our staff are required to tolerate profanity, abusive, or belittling behavior especially towards someone who was attempting to assist her. Therefore, she was notified she could complete the online contact option or return to the location for assistance from the manager. The customer sent two more emails, which were not responded to by the company. Later in the day, the customer did ultimately complete the online contact option, once again riddled with profanity. She then chose to complete it a second time under the name of the person who originally offered assistance using more profanity laden comments. We are sorry to hear this customer was unable to enjoy her recent visit to one of our restaurants, however we do not condone nor are we going to tolerate customers who choose to be abusive to any of our employees. Should this customer decide to conduct herself in a respectful manner, she is welcome to return to the location and have a civilized adult conversation with the manager on duty. If she chooses to continue they type of behaviors and language she has already displayed, for the safety, security, and well-being of our employees, she will be asked to leave and take her business elsewhere.

I had a very poor experience at the *******************, **** location (#****). I placed a to-go order at 11:14 a.m., but didnt receive it until 11:45 a.m., and only after I inquired about it. I waited inside the entire time, with no acknowledgment of my food. When I asked if my order was ready, one staff member said she didnt know, while another confirmed it was mine. I calmly mentioned that it would have been nice to know my food was ready, but the staff member became irate and falsely accused me of leaving and returning. I wasnt expecting exceptional service from Waffle House, but an apology would have been appreciated instead of being blamed. The manager didnt offer a solution and instead directed me to a hotline, which led me to customer service site. Given the poor experience, I believe some form of compensation (a drink or something!) would have been appropriate, though I dont expect much. The waitress was extremely rude and Im disgusted by the way she treated me and lied on me. Even other customers let the staff know I was waiting on my food the entire time inside, and the waitress continued to try and make a scene being extremely aggressive.

We are in receipt of the identical comments entered by this customer via our website Contact option on 7/30/2024 at 12:01 pm EST. Our records indicate the customer was contacted by the Division manager in less than four hours of entering their comments. The Division manager's notes indicate he left a message inviting the customer back and additionally he has assigned a voucher for the customer to use during a future visit. The voucher will mail on 7/31/2024 to the address the customer provided.We are sorry to hear the customer was not able to enjoy their visit as anticipated and that the Division manager was unable to speak to the customer when he called. However, we look forward to the customer returning the Division's call and allowing him an opportunity to personally address their concerns.

We arrived at the Waffle House around 3:10/3:15am to place our order. I order a Texas Bacon Cheses Steak Melt Plate. I told the waitress, I wanted my bacon well done, hashbrown golden, not ****, light onions. I noticed a customer who came ************ after me, who sat beside me placed his order received his food before me. I noticed the black lady Waffle worker with a black jacket on gave him the guy sitting next to me some alcohol in a cup, I could smell it. minutes after I place his order and received his food before me. Then I asked the where's our food, then received it minutes later. I noticed my bacon looked uncooked and looked like scrapes. I said it out loud. Once I said that I heard the two staff employees talking about this how the bacon is, that's what we got to give us scrapes and making mockery of me. I was talking to someone saying I got them on record, I will be contacting the corporate office, then employee with the black jacket on said out loud I know that s*** right don't nobody got you ****** up. (It's recorded on my phone) I said I would like to have a refund please, rachet employee with jacket on said I can get it at 7:00am whenever management here b/c I was being combative. ***** jumped in conversation, taking about that's the policy, The same employee who gave customer alcohol and started an altercation with me, using profanity, recorded on my phone. Then I asked for a remake, ***** came up in my face talking about I asked the nicely, while I was sitting at the bar said he don't care about me recording, said I had attitude, said I was being combative, started arguing. The employees were ganging up on me, hollering, out of control, very unprofessional. I will be seeing attorney about this. I want my refund. Hood Rachet Employees

We are in receipt of the comments entered by this customer via our online contact option om 5/26/24 at 9:02pm EST. Our records indicate the customer was contacted by the Division Manager as of 5/27/2024 12:53pm EST and his notes indicate he resolved the customer's concerns.We apologize this customer was unable to enjoy their recent visit as anticipated and appreciate the customer contacting us directly , therefore affording us an opportunity to have the ***************** Team investigate and address their concerns.

Totally disgusted with the way not only employees are treated, but customers as well! I dropped my girlfriend (employee) at this particular waffle house, at which I've been a regular customer for a few years now, I ordered coffee at first, then later decided to have breakfast, I've never had a problem at this establishment until today. I was there a total of 2 hours when it was brought to my attention by my girlfriend that I was accused of just sitting there taking up a whole section! Umm I used just one seat, so tell me how I took up a whole section!? The result of this bogus ******** not only caused my girlfriend to quit, but I as a paying customer will never eat here again! And believe me, word will get around!

Waffle House has a policy stating that friends or relatives of an Associate may not be served by said Associate which is explained during the training process. Friends or relatives of our Associates are welcome to dine with us, however they nor anyone else are permitted to loiter in our restaurants as this could interfere with another customer's ability to complete their dining experience in a timely manner as well as the potential interference with the Associate performance of their duties while working.