Complaints

• Initial Complaint

  12/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On October 3, 2023 I ordered goods from blue force gear in the amount of $276.15 and the order was accepted order number ****** and that it would take little bit longer please allow a few days longer for shipping. We gave them time but nothing happened. After about a month of hearing nothing I started calling them, leaving them messages, sent a couple of emails no response. This is not the way to do business and I want to be refunded and given something for all the hardship they have caused. If I don’t hear anything from them soon I will seek legal means.

  Customer response

  12/01/2023

  Thank you for your help **** from Blue Force Gear contacted me. I spoke with **** on Friday December 01, 2023 at approximately 2:35 pm.  He said their information showed that our order shipped the day after it was placed.  Therefore that is on Blue Force Gear.  He assured me that the order is shipping out this afternoon with some extras also.  He also said they are revamping and restructuring their customer service team.  The order will be sent USPS.  The tracking number will be emailed to me today.  **** gave an extra apology and reconfirmed he is sending extras for my inconvenience.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid them through my ******** card for a vest. They took the money. On May 22 2023. I called them twice, no one picked up. I wrote them four times at the address provided on their site and twice filled out forms asking for a response. It’s May 29 2023. I have never been replied to in any way shape or form. I have not received a notification of any kind on an in stock item. I want a refund as soon as possible. I am fortunate I used a ******** credit card. I think. In any event nothing has shipped. I have not been replied to numerous times. I want a refund immediately please

  Business response

  06/16/2023

  We are very sorry Mr ***** ***** had this experience at **** ***** *****  We recently changed over some critical business systems and that has caused delays in both our shipping and customer service processes.  
  
  As soon as the Customer Service team made me aware of the issue, I personally refunded Mr ***** and to be sure it went through, I refunded him again.  Attached is the credit memo (refund) from our ecommerce system and second is a screen shot from our payment processor showing two refunds which means his card will have received not a charge but a cred in order amount from us to his ******** card.  
  
  I apologize we could not get the gear to Mr ***** as he needed but hoping the extra $317 can help him get him what needs from another supplier.  
  
  Please let me know if there is anything else we need to do on this - 
  
  **** ******
  Director of Ecommerce, Blue Force Gear

  Customer response

  06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******** *****

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩