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Business Profile

Home Improvement

Jacobs Builders, Inc

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Jacobs builders left access to our wall and attic when installing HVAC system. We now have Rats in our walls and attic. I am awake at 3:30 AM. due to activity in walls and attic. Jacob's has not taken steps to remedy this problem other than plugging holes with steel wool. Jacobs has also had to remove a pocket door they installed in NEW construction due to mold. This company has done nothing to remedy numerous problems caused by their shoddy work. This is the 3rd complaint filed for this one job.
  • Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On January 20, 2022 3 emails were sent to Jacobs Builders,Inc regarding warranty work to be provided and/or compensated for the following work performed at 20 Pulaski during 2021. On February 4, 2022 I received a reply to the January 20, 2022 email which requested additional information, areas stated no action and areas where the painters and tile contractor would correct specific problems. I heard no reply from either the painters or tile contractor to correct specific problems. As a result of not receiving any message from Jacobs Builders, Inc, the painters or the tile contractor regarding the scheduling of the work, I sent additional emails on March 13, 2022 providing the information requested by Jacobs Builders, Inc in their February 4, 2022 email, clear responses to areas where Jacobs Builders, Inc stated no action, as well as additional examples of workmanship not free from defects arising since the initial January 20, 2022 email. After not receiving any reply to the March 13, 2022 emails for several weeks, I sent the same information via the United States Postal Service to Jacobs Builders, Inc certified mail, return receipt requested. As of this time, Jacobs Builders, Inc is refusing to accept the information sent. The Construction Renovation Contract between the owner and the contractor was signed in late February 2021, and the contractor is asserting the 12 month warranty is only effective until October 12, 2022, even thought the work necessary to have the inspector certify the work completed occurred November 16, 2021; therefore the warranty extend through November 16, 2022. The following is the exact language from the Construction Renovation Contract regarding the warranty- Contractor warrants all materials, equipment and workmanship to be free from defects for a period of one year from the date of substantial completion of construction. At a minimum, a reply to the March 13, 2022 emails, and specific problems corrected February 4, 2022 email.

    Business response

    05/12/2022

    I am responding to the owner's certified letter this weekend that I received Monday.  Valid warranty items will happily be taken care of and scheduled with the customer.  As I've stated before, this is the first and only complaint any customer has sent to the BBB in 33 years of being in business and serving over 2,500 customers.  This is the ONLY customer that has physically assaulted one of my subcontractors and the only customer that has hit his head on his personal vehicle denting the fender during a conversation.  Both instances witnessed by several people.

    I am looking forward to standing behind our work and taking care of VALID warranty items.

    *** ****** * ****** ********* ****

     

    Customer response

    05/16/2022

    *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** *********  ********** ********

    I am rejecting this response because: there remains a dispute regarding what are valid warranty items that will be corrected. The valid warranty items which the contractor stated would be corrected upon receipt of requested information which was provided March 13, 2022 as will be shown by emails which will be sent to you: March 13, 2022- 1:36 pm, 1:37 pm, 1:40 pm and April 4, 200- 1:22 pm within the 30 minutes provided 

    Regards,

    ****** *********

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