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          Business Profile

          Spa

          Poppy Hill - A Southern Spa

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/01/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            UPDATE September 16, 2024: I have disputed the charge on the credit card.1:37 PM - I called to see if there were any available massage appointments available for the afternoon. ***** was able to schedule me for 3:30 PM. She asked if I was using a gift card or Groupon, to which I replied that I dont, but I will check (Groupon). *This is the point at which it should have been noted that shopping through ******* will not be honored for this appointment, instead it would be used as a credit towards a future appointment. I was under the impression that I could check Groupon after securing my appointment slot.I gave my card information over the phone to book my 3:30 PM appointment and was not informed of their cancellation policy.After the call, I searched Groupon for deals. There were offers for their massage services. I was quoted $110 for 60 minutes, ******* offered $73 for 60 minutes. I decided to call back and inquire about how to utilize this deal.1:44 PM - I call back within 10 minutes of booking my appointment to inquire about how to use Groupon towards this appointment. I get the Sorry, we can just apply Groupon purchases as a credit toward the future explanation. Feeling confused, I just accepted it and the call ended.I started to feel uncomfortable with the idea that I mentioned checking Groupon to *****, and yet my card information was still taken and that there was no mention of Groupon purchases being used as a future credit after booking.1:53 PM - I called to cancel and was made aware that there is a $50 cancellation fee. It did not sit right with me how the appointment booking went. It felt deceptive mentioning Groupon early in the call but not allowing me the opportunity to check Groupon BEFORE booking. The only thing offered to remedy the situation was the same credit offer from the call minutes before. I did not purchase the ******* offer; therefore, the idea of a credit did not appease the situation.

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          BBB Rating & Accreditation

          D+

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          Contact Information

          405 Harris Trail Rd Suite D

          Richmond Hill, GA 31324

          (912) 239-5380

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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