Complaints

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had a house fire in March of 2021. State Farm ( agent Geoff R******) is our insurance company. They recommended Rainbow International ( Blake J******) to handle our repairs. Mr J****** now doesn't want to fix what his contractors messed up. There have been several things they have had to redo because of messing up. My biggest concern now is my kitchen/dinning room ceiling. The fire was in the kitchen with a lot of smoke damage. Where they repaired the ceiling the sheet rock tape has cracked in several places and is hanging from the ceiling.This extends the length of my kitchen/dining room. I contacted my adjuster (Cody W*****) at State Farm and he says they can do nothing to help me, I have to take this matter up with Blake J****** @ Rainbow International. I can't take it up with him because he refuses to talk with me. He wants his final payment and be done with me. I want that as much as he does because I have never had to deal with anything has heart breaking as how people can be so uncaring when it comes to your home. I hope you can help me and if not I hope others will find out don't jump into quick fixes because that is all we wanted. Thank You, **********

  Business response

  03/21/2022

  Business Response /* (1000, 5, 2022/03/07) */ We received a call from the customer on 2/24/22 which was the date of this complaint and also 3 months after our last communication with the customer. She advised that she had received our email that we sent her on 2/4/22 requesting our final payment for the repairs that we completed inside her home. During the call she mentioned that her kitchen ceiling was cracking so we agreed to inspect this damage on 2/28/22. Upon review of our photos after the customer initially had this fire loss, we could clearly see the cracks in her kitchen ceiling were preexisting prior to us painting her ceiling. We were only authorized by her insurance company to paint the ceiling and we agreed to complete all repairs according to her insurance carrier's estimate. As part of this initial scope of repairs, we also repaired many other cracks within the ceiling throughout this 50s era at no charge to the customer. This week we agreed to send our painter back to her home to repair the kitchen plaster ceiling. We will notify her insurance company of the additional damage which we repaired and painted on 3/5/22. During our meeting this week, we asked the customer if there were any other repairs in the home that she would like for us to address and correct. She requested that we repair her kitchen microwave cabinet where we installed her previous microwave. We were not pleased with how our electrician installed her microwave so we have purchased her a 2022 model of the same 2017 microwave and the new microwave will be installed on 3/9/22 with new screws and bolts so that it tightly fits into the cabinet. Our visit this week was the first opportunity that the homeowner has allowed us into her home since her kitchen was finished in November 2021. We had previously advised the homeowner on several occasions that we would like the opportunity to clean her home and finish her painting to her satisfaction but we were told that we could not come back to the home because the homeowner would complete the cleaning and painting herself. As such, we previously agreed to credit the homeowner for her labor in completing this work within her home so that it was not included on our final bill sent to her.

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