Reviews

Earlier today I ordered (#SY6717BB712AB9E) from Sylvane a canister vacuum cleaner and replacement vacuum bags for $397.70, including tax. I received two confirmation emails. Shortly thereafter I received a third email cancelling the order (#T5147552), saying: Thank you for your Sylvane purchase, shown below. Unfortunately there was an issue with your payment method. You may order again from the website and use ****** [sic] instead.I didnt want to use ******, though. I wanted to use my credit card, with which I get 2% cash back on purchases.I called my credit card company, inquired about the issue. A representative told me there werent any issues, that the purchases from Sylvane had been approved.I next called Sylvane. A representative told me a third-party partner had cancelled the order, only he didnt know why: There is an issue, but no specific issue that is mentioned here.Clearly the issue wasnt with my credit card, but with Sylvane and its business partner(s).Meanwhile, I lost hours of my life perusing the Sylvane website for the right vacuum and accessories, navigating the checkout process, reading the emails, calling my credit card company (and waiting), calling Sylvane (and waiting)(I've lost yet more time writing this account.)Today wouldve been my first purchase from Sylvane. So Im not (and wont ever be) a customer.Does that mean ****************** is going to delete my personal information from its databasessee, too, that my information is deleted from the databases of its unknown-to-me partners? How long until I get a follow-up email about the items in my cart? Or an automated customer satisfaction survey? Or automated emails telling me about Sylvane promotions, sales?Sylvane didnt cancel the order today because it was looking out for me (i.e., the customer).I hope potential customers think twice about doing business with Sylvane.

Dear Valued Customer,Thank you for contacting us and providing feedback about your recent experience. We understand your frustration and sincerely apologize for the inconvenience and time lost.Sylvane uses a third-party company to help prevent fraud on our website. This company utilizes advanced technology, including artificial intelligence and machine learning, to verify identities during online transactions. Unfortunately, we do not have visibility into the specific reasons for your order being *********** prevent future cancellations for this reason, we recommend using payment options such as ****** or Affirm.Your privacy is extremely important to us. We want to assure you that your personal information will be deleted from our system, and you will be unsubscribed from all future email promotions.If you need any further assistance or would like to discuss this matter in more detail, please don't hesitate to reach ******** regards,Sylvane Customer Suppor

I made a purchase for the Honeywell 20 Pint Dehumidifier with *****. Upon additional research I noticed they had the model incorrectly listed and the model sold to me was not the ***** connected model.I chatted with customer care and after spending over two hours explaining the situation and providing my detailed research thy agreed the company incorrectly listed the item. Rather than cancel my order and correct the mistake they did nothing. The item shipped and the company stopped responding. The issue is the item did not ship and is still pending pickup from the carrier for over two weeks! Clearly the reason the item hasnt shipped is because it doesnt exist due to the listing error. I disputed the purchase with ***************** and they tried to contact the seller but they too got ignored. Ultimately **************** refunded me a month later but still nothing from the seller! This seller has countless bad reviews showing this type of experience. I urge potential buyers not to buy from this seller!

Dear Valued Customer,Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced.After investigating your order for the Honeywell 20 Pint Dehumidifier with *****, we discovered that the item was indeed lost in transit. Additionally, it appears there was an error in the listing, and the correct model was not available.We are issuing a full refund for your purchase. You should see the refund processed to your original payment method shortly.We apologize for the time and effort you've spent resolving this matter. Your feedback is valuable, and we are taking steps to prevent such issues in the future. If you have any further questions or need assistance, please do not hesitate to contact us directly.Thank you for your understanding and patience.Best regards,Sylvane Customer Support