Complaints

• Initial Complaint

  01/30/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called Classic Collision *** to help me set up an appointment for an estimate near ********* Alaska body shop. The Classic Collision ***resentative booked me at ***************************************** today (1.29.25) for the upcoming date of 2/3/25 in the 1100am time slot. A text was sent to my phone confirming the appointment slot was booked. Later in the day someone from the local Classic Collision shop called from ********** named ******, told me the company overbooked my time slot and they chose me to move and the other to stay in that slot. I told ****** I could not move from this slot because I had already taken time off from a previous engagement to drop off my car from ******* on 2/3. ****** proceeded to tell me that I didn't have a choice and she was going to cancel my appointment anyways and there was nothing I could do about it. This was one of the worst experiences of customer service I have ever encountered. Instead of accommodating me for a mistake they made, Classic Collision decided to blame me and give me whatever opening they felt would accommodate their overbooking mistake. After I told ****** "do not cancel my appointment I made with your ***resentative earlier today".All of this was booked under a State Farm insurance claim 02-795667Q.

  Business response

  02/07/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience caused by the need to reschedule your appointment. We strive to provide the best service possible, and we understand that changes to scheduled appointments can be frustrating.

  We value your business and appreciate your patience. If there is anything we can do to further address your concerns or make this right, please dont hesitate to reach out to us directly. We would love the opportunity to serve you and restore your confidence in our company.

  Customer response

  02/07/2025

   
  Complaint: 22876121
  
  I am rejecting this response because: by simply calling this incident a "misunderstanding of rescheduling " you are attempting to downsize the fact that I was scheduled and randomly chosen to be kicked out of my scheduled appointment. This means that you have done this to other individuals and you aren't apologetic about treating people this way. I took time off of work for the hour I was booked and you simply asking to "make this right" is a testament to how long you will last as a business. You should have offered to re train the employee who forced me out of my booked appointment slot but because that wasn't your response I am confident that horrible customer service will simply continue at your organization and I want no part in continuous/trained horrible behavior to good human beings who are paying you for good customer service. 
  
  Sincerely,
  
  ******* **********

  Business response

  02/07/2025

  Ms. **********,

  We sincerely apologize for the inconvenience this scheduling error has caused. The double booking was an unintended mistake on our part, and we regret any frustration it may have caused. With over 40 years in business, customer service remains a top priority for us, and we are truly sorry that your experience at Classic Collision ******* did not reflect that commitment.
  

  To prevent similar issues in the future, we will be implementing additional scheduling training at the center. At this time, we kindly request that this claim be closed, as we believe we have addressed your concerns and further discussion would not lead to a productive resolution. Once again, we apologize for the inconvenience and appreciate your understanding.
  

  Thanks - Classic Collision

  Customer response

  02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I have no intention of ever doing business with this company again. There are too many other companies to use who are rude and impolite (as the individual was to me over the phone when they forced me out of my scheduling slot).
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle has now been in the repair shop for 2 1/2 months. I was given an Expected completion date of January 3rd. I have called every day since Friday, January 3 and Ive been told that my vehicle is reassembled and is waiting on calibration. Each day that I call Im told that the recalibration team is down in the lower ************************************************************************************************ the morning. My vehicle has still not been completed. I have now called six times today between the hours of 10 AM and 4:30 PM. During these calls, the receptionist has been unable to provide me an update on my vehicle, or even let me know if it has been completed or not. When I request to speak with *****, who is the gentleman overseeing my repair, each time I am told he is with another customer Ive requested to wait on the phone for him and then told no. The lack of communication and inability to provide an estimated completion time is unacceptable

  Business response

  01/15/2025

  Mr. *******, 
  Thank you for reaching out to us! I have spoken with the General Manager, and he has been in communication with you frequently about your repair. He is waiting for the final parts needed to finish this repair. Should have them all compiled from the dealer barring any more delay. We appreciate your patience and understanding of the delay in receiving the parts need to complete a safe repair on your vehicle. We look forward to finishing the repair and returning your vehicle to you in pre-accident condition. 

  Thanks - Classic Collision Gambell 

• Initial Complaint

  12/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/24/24 I took my car to Classic Collision to get repaired. A month later, my car is all misaligned and the power from the front driver side wheel is totally messed up. The hood has been reinstalled incorrectly and the panels surrounding it are not lined up at all. Completely shoddy work. The ** refused to correct the issue claiming he couldn't do anything because the tires were very bare. The car pulls to the extreme right thus balding my fairly new tires. This was caused from the horrible job they did "repairing" the car. They don't stand by the guarantee and send you out in a death trap. They did not communicate with Geico about the repairs and the time frame and I got charged an extra $300 for the rental car as well. Worst experience ever. They are responsible to rectify the situation immediately.

  Business response

  01/07/2025

  Mr. *******, 

  After further review of your claim, we provided you with an estimate on 9/2/20 and never received the repair order. We request this claim to be closed as Classic Collision didn't repair your vehicle therefore, we can't address your concerns. We hope you are able to get your concerns addresses by the repair center that repaired your vehicle. 

  Thanks - Classic Collison 

• Initial Complaint

  11/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my car off at 10/21 they said it woul take about 34 to 35 hours and it is still not finished. My assurer said that the car sat in the parking lot for 2 weeks before they did anything.

  Business response

  12/03/2024

  Hello *****, 

  Thanks for reaching out to us regarding your vehicle repair process being delayed. I have had a chance to look into your repair plan and it seems the delay was due to several supplements being sent to your insurance provider and us waiting for approval of the repairs. We can't move forward until have written approvals on any repairs. We did our best submitting the repair requests in a timely manner. I hope this better explains the delay, as your file is noticed you were updated every step of the process and understand the delays. 

  Thanks - Classic Collision 

• Initial Complaint

  11/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Classic Collision is trying to make me pay for repair parts in the amount of$947.80 for a repair they did not do I was referred to them by State Farm as there preferred shop in July 2023 and waited 9 months for them to repair my vehicle and they kept saying the parts are not available so I went to ****** parts myself and the parts have been available so I took my truck to an other body shop and got it repaired in may of 2024. Classic Collision has changed the amount from ***** dollars in June, ********** said they told them the parts were456.00 I just received an email from ******* ******* of Classic Collision parts Coordinator that the parts are now $947.80. This sounds like they are trying to Scam money out of me that Im not obligated to pay since they did not do any work on my vehicle.

  Business response

  11/16/2024

  
  Thank you for reaching out, Mr. ****** Per the signed repair authorization form, customers are responsible for the cost of any parts ordered and associated return fees if they choose not to proceed with the repair. This policy ensures clarity and fairness for all parties. If you have further questions or concerns, please dont hesitate to contact us directly. 
  Thank you - Classic Collision

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/23 took my Veh to Classic Collision on ***********************) for repairs. Veh sat for 7 days with nothing being done. Contacted shop to enquirer on delivery and was told parts needed to be ordered. On 9/30 I mentioned to ** I needed Veh back by the 11/4. No contact from shop and deadline not meet. Between 9/30 and 11/2 had a sit down with ** to expressed my concern of no contact or communication coming from shop and all communications being one-sided from my end. I asked the ** and his boss the ** for veh to be released back to me until they receive the parts and ** attempted to double charge me for the labor at that time. I contacted Corp the next day and asked for a call back from *********. No call ever came. 10/7/24 called for an update and was told parts came in but was damaged called back 3 days later Same excuse.. requested an 2nd call back from the **.. No call came. I called back on the 11th, No ** to speak to abt the situation because he was being cowardly. 2nd call to Corp to express my frustration and ask for his boss escalated call never came back to me. Picked up Veh because of the long period of time, but not 100% repaired and paid $250 ded and was told I would be contacted when parts arrive to finish repairs. No call came back until 10/14/24 . I called corp for 3rd time, and still no call from the ** or upper Mgt. Veh in shop on 10/16/24 for repairs, was told glass retracts but will not power close. After an intense conversation with the front desk (Hispanic) young lady called me stupid and hung up the phone.. ** then called my line twice because he heard the interaction, and when I questioned her actions, he avoided my concerns and said I was condescending toward her. I ask whenever was that ok for someone to call me out of my name? He again refused to answer and questioned if I called his repeated avoidance of NOT calling me back cowardly and I replied yes. Im now being asked to pay a *** fee of $34.10? *** still not 100% repaired.

  Business response

  10/25/2024

  As a Turo Host, you didnt want to cancel your upcoming bookings and, instead, Classic Collision to ***air the vehicle under your terms,which is not what we typically do. Upon disassembly of the vehicle, we discovered hidden damage that was unforeseeable. You requested us to reassemble the vehicle with partial ***airs, and when the additional parts arrive, you would like to drop them off. Specifically, the sunroof glass was what the vehicle came in to be ***laced, but during ***air, we discovered the sunroof track was damaged. You were informed that to do this would duplicate operations already performed as we would essentially be doing the same job all over again. We explained that doing things in this manner would result in additional labor. We advised against it and recommended that you leave the vehicle; you insisted, and after some dialogue, we did not bill you for the R&I time as a professional courtesy. The parts needed to complete were on backorder. However, we sourced them from an alternative vendor. Due to the hurricane, the parts did not arrive on the initial promised date and were delayed. You then resorted to calling the general manager a coward for not completing the ***airs despite the delay in the parts. Ultimately, you wanted to take possession of the vehicle without the final part being ***laced, which was the switch to open and close the roof. The last part was unrelated to the loss as it was wear/tear and not billed for. We have already given you the initial concession on labor at the beginning of the ***air, and we do not owe you any additional refund. Our local team has already spoken to our claim *** at Crash Bay and is aligned with our findings. 

  Thanks - Classic Collision 

  Customer response

  10/25/2024

   
  Complaint: 22438746
  
  I am rejecting this response because:

  I appreciate the attempt to respond however, this response came across as if a toddler read my statement and attempted to deflect any wrongdoing and not to take accountability for any actions so I will break my complaint down in reference as to why I reject the response.

  (1) please look at the attached document and you will see that my vehicle is still not 100% repaired after having my vehicle for almost four weeks. Your obligation was to bring my vehicle back to the condition before i placed it in the shop w/ you for repairs as of today, you failed and youve possibly made the repairs worse. My deductible was $250 and not a ***** more, so why are you requesting me to o pay an additional $30+ dollars?

  (2) Yes, there were issues such as parts supposedly coming in damage on multiple occasions (when the underling factor was always your shop possibly receiving them and attempting the repairs so I question if there was malpractice on the shops behalf, because 3 times parts came in, and 3 times i was told there was an issue and again, my vehicle was still never repaired to 100% and yes we also dealt with a hurricane over that timeframe you still signed off on the final bill near the bottom that if the sunroof is opened, it will not close and that is a you problem, as it came to you fully operational.

  (3) You overlook the fact that your staffer did call me out my name, I was told that the call was on speaker and some all of the staff was listening, but your selective memory didnt allow you to respond and address that and in relations to me calling out the general manager I stand behind it. His actions were the fact that I called on numerous occasions (no response), the fact that I reached out to the corporate headquarters and no response ever came back (from him or his RM or anyone else) so by stating that this was a cowardly act, I stand behind it. So please as a major company, get out of your feelings, and do better in relations to your clients, and address their concerns, and maybe your professional image has a chance to change over time. Until then, if 100-1000 people like me chose to move away from your business (whom brought vehicles to you 4 other times in the past)  maybe it would reflect in your balance sheets and you will do a better job on dealing with you clients. .. I intend to get this message out to them.

  My ask is:

  Either fix my vehicle to completion, or pay for a competent shop to do so. 

  Offer a sincere apology from the female, Hispanic front desk clerk for calling me out of my name (and maybe you should aid w/ her receiving proper training on how to address your clients,) because Corporate, it reflect badly on you as you would allow this to go un-checked.

  
  Sincerely,
  
  *** *****

  Business response

  10/25/2024

  Mr. *****, 

  Thank you for your response back. After reviewing your file again, the delay in parts was due to a national weather event was out of our control. We tried our best to accommodate to you by doing the repair in two phases to allow you to continue your contracts. The additional damage during phase two repair, the switch, was unrelated to the original claim filed. We are happy to submit the additional part and labor to your insurance provide under the current claim for approval. If you would like for us to go that route, please contact ****** at the shop and we can move forward with submitting the supplement. 

  Thanks - Classic Collision 

  Customer response

  10/25/2024

   
  Complaint: 22438746
  
  I am rejecting this response because:
  I provided documentation of your company admitting and signing that if my sunglass is open, it will not close again by the power switch when I gave the vehicle to you,l that was not the case. If you provide any documents, any photos anything whatsoever to show that my sunglass switch was non-operation 100% when you took possession of the vehicle, I will stand corrected. I attest that the switch for the roof was operational before you begin to work on it so again I refuse to reach out to and ask them (crashbay) for more money on a switch that it looks to me that was damaged under your control.

  This is your issue and you need to make the appropriate steps on repairs as this is my last response of going back-and-forth with you on an issue to get you to step up and repair my vehicle back to 100% of the condition before the incident (as you were paid) as well as youve overlooked my ask on the 2nd situation now of getting a formal apology from your staff that called me out of my name. My next course of action is to look into legal counsel.

  The ball is in your court either (1) make it right, (2) pay for proper services, (3) and issue the formal apology or my next conversation with you will be with legal and I will consider this a breach of contract and grounds for a possible lawsuit, particularly if the incomplete work results in further damage or safety concerns with my vehicle in the form of negligence. 

  
  Sincerely,
  
  *** *****

  Business response

  11/04/2024

  Mr. *****, 

  We have nothing additional to respond to your claims, other than if you would like for us to try and submit the switch to your insurance company, we are more than happy to.

  Thanks - Classic Collision 

  Customer response

  11/04/2024

   
  Complaint: 22438746
  
  I am rejecting this response because:

  With me showing this paid receipt, the understanding was that we had a signed agreement to repair my vehicle 100% to completion. You have not done so, and my receipt also shows where your shop acknowledged that fact. I asked for you to show any proof that the switch, or whatever is keeping the track from closing was actually damaged at the start, proving that the issue was not on your watch, and we could move on just like the repairs on my vehicle you again failed at providing the docs.

  We can assume that the switch was needed to open and close the roof while in your shop, but when it was time for me to pick it up, your team mentioned it now was not working again, this is an epic failure on your part, and to simply not step up and correct your mistake speaks loudly of your integrity and ethics.     

  You can call whomever, request any supplementals, write to congress and request any amount of pay from ******** but as of today, you violated your oath to your client and I am screaming breach of contract until you step up and make my vehicle whole and back in the condition that you received it in or pay for the needed repair.

   I feel that the public needs to view this entire exchange (from the start until now, with you now having a loss for words) and truly understand how Classic Collision *************** location operates, calls clients stupid and out of their names, refuses to make repairs that they caused and walks away from their responsibility to the public... All with the understanding and blessing from Corporate, who refuses to return multiple calls in an effort to avoid the situation from going off rail.

  Do the right thing and lets avoid turning this over to legal; repair the damage that your shop caused and with your front desk clerk calling me out of my name in front of the office, I still warrant that formal apology.

   

  
  Sincerely,
  
  *** *****

  Business response

  11/05/2024

  A member of our leadership team will be in contact with you today for our final a tempt to come to a resolution.  

  Thanks - Classic Collision 

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After my car was hit in the front, I did an insurance claim. Classic collision was one of the approved body shops that I chose. I reported the smell of coolant before any repairs were done and was informed that the engine would be evaluated as well as the physical damage seen. I got my car and commuted back and forth to school, and then it overheated. I called the insurance company and they told me to classic collision, which I did and my car was towed to classic collision. They had a diagnostic test done which showed leaking from the intake manifold. They lied and said it was a known issue with ******** in which I called ******* and gave them my VIN and it was no such thing. I then asked the ******* ******** could the overheating of my car cause it to leak from the o-ring and he replied most definitely and that it couldve caused more damage as well. I asked classic collision for the diagnostic report before repairs were done and after my car overheated, my response from ****** was that they didnt repair anything that had to do with the coolant because they didnt see damage to the radiator or hoses, but common sense would tell you something was wrong if I reported the scent of coolant, so no diagnostic was done. The naked eye can not determine if there was a pin size hole that was caused from the impact, nothing was done and I had no knowledge until my car overheated. My car overheated apparently because all the coolant leaked out and then the fan stopped working, which caused the engine to wop and the o-ring to leak. So classic collision reported foundings to the insurance and the insurance is not willing to cover the repairs because of the accusations from classic collision, whom I think is trying to cover their butts, because they screwed up. At this point I just want my car fixed!

  Business response

  10/07/2024

  Ms. ******** did bring her vehicle in for the following repairs: 

  We replace the bumper and the grill only, no damage found past that including the condenser that sits in front of the radiator. Customer also put 2000 miles on the car from when she picked it up and brought it ********** docs all in file.

  Her vehicle was sent to a mechanic who found the leak under the intake manifold. **** from ******* on the leak are in the file, invoice from Rices (mechanic shop) are in the file as well. No leak was found on the radiator nor was there any damage found. ***************** denied paying for a diag on the fan not working and anything related to the coolant leak. Her own insurance company came out to look at the vehicle and they also denied those claims.

  We have completed the repair, and her insurance company signed off on the file to be closed after inspecting the vehicle in person. Please close this claim. 

  Thanks - Classic Collision 

  
  
  
  

  Customer response

  10/07/2024

   
  Complaint: 22348745
  
  I am rejecting this response because:
  Had a diagnostic been done prior to repairing the grill and bumper 9 times out of ten my car wouldnt have overheated. Of course I drove my car commuting back and forth to school, and because the coolant issue was NOT handled after I reported smelling coolant, after my car had front impact damage, my car overheated. Had a diagnostic was done as promised, my car wouldnt be leaking from the intake manifold, which that leak is consistent with my car overheating. The insurance the denied the claim only because now after my car overheated it caused damages that wasnt caused by the initial accident, but again as I stated before had the diagnostic been done prior to the repairs done to the outside of my car, being that I reported smelling coolant, this couldve been a simple fix. Now that Classic Collision neglected to have that diagnostic done, because they claimed that they didnt see any damage to the radiator or hoses, but the eye can be misleading, thats why test are done to insure findings are concrete. No diagnostic was done until after my car overheated, so Classic Collision is totally responsible for the damages that couldve been prevented!
  Sincerely,
  
  ****** ********

  Business response

  10/07/2024

  Ms. ********, 

  There was no indication that there was any issue from the accident nor was there a leak that could be seen anywhere near the damages from the accident. The insurance would not be responsible for a diagnostic for something that was not related to the accident. If you felt strongly enough about it and continued to smell coolant you could have taken it somewhere for further diagnostics. In these cases where there is nothing that can be seen that is related to the accident. We have looked into this matter to the fullest and see we followed our processes to ensure these were correctly addressed before returning your vehicle.

  Thanks - Classic Collision 

  Customer response

  10/07/2024

   
  Complaint: 22348745
  
  I am rejecting this response because:
  From the beginning of getting my car looked over for repairs, the inspector insured me that the complaint of the coolant smell would be resolved. If I didnt have these issues before my car was hit then why is it that you all are trying to make it seem like a known issue from ******** in which I called and they said they had no documentation stating that). You cant diagnose someones vehicle by just looking at it, because as Ive stated before the eye can fool anyone. Had yall did the diagnostic like expected then these issues at hand would have never occurred. So of course now that it has caused a bigger issue you all dont want to take the responsibility of admitting that do to you all lack on you all. I dont feel like its fair that I have to suffer the consequences behind someones else negligence. All I want is for my car to be repaired correctly and fully and be in reimbursed for the rental car that Im paying out of pocket for. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/8/24 I dropped my car off for repairs after being rear ended. I was told I would get updates on Tuesdays and Thursdays. I sent the following email on 9/4/24 (still have not gotten a returned call or email): "I am writing to express my deep frustration with the lack of communication regarding my vehicle. My car has now been in your shop for nearly a month, and the level of communication has been unacceptable. Since dropping off my car, I have only received three updates: the first to inform me that the estimate was completed, the second was only after I mistakenly received an email about the wrong, and the third only after I proactively requested an update. I also left a voicemail on August 29th, which has yet to be returned. I was told I would receive updates twice a week, yet I have not received the promised communication. By now, I should have received at least seven updates. This situation has caused me significant stress and anxiety, especially as each additional day without my car incurs further rental costs.Frankly, I feel misled and disappointed by the lack of follow-through. I need a clear and immediate update on the status of my vehicle, as well as an accurate completion timeline. This matter is urgent, and I expect a prompt response."

  Business response

  09/15/2024

  ******, 

  Thank you for reaching out. We are sorry to hear you about your frustrating experience, but we really appreciate you bringing this issue to our attention. We have escalated your concern to management, and you will receive a call from one of teammates from our Colorado leadership team. 

  Thanks - Classic Collision 

  Customer response

  09/19/2024

  Still have not received a phone call from Classic Collision. 

  Business response

  09/27/2024

  ******, 

  Thanks for reaching out, our Colorado AVP is out of office this week. I have sent him the details of claim for him to further review and follow up with you directly. 

  Thanks - Classic Collision 

  Customer response

  10/15/2024

   
  Complaint: 22243935
  
  I am rejecting this response because:

   

  Classic Collision needs to call melike they said they would do while they had my car for the 5 weeks they had my car and in the two responses they sent via BBB. 

  
  
  Sincerely,
  
  ****** ******

  Business response

  10/15/2024

  Ms. ****** ******, 

  We apologize for the delay with a call from our Area Vice President of Colorado, he was out for several weeks due to the death of this mother. He is aware of your claims submitted and will be in touch with you today. Thanks for being patient and our goal is to provide resolution to your concerns. 

  Thanks - Classic Collision 

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle with less than 3000 miles to Classic Collision in 2023 after being in a pretty bad collision. Their repairs were done incorrectly initially and I took the vehicle back to fix it. The rear wiper was upside down, a sensor broken, etc. I continued to drive my car May to August until it got into a minor collision. I took my car to a different shop where they discovered damages unrelated to the 2nd accident. Classic Collision eventually took fault for this and paid for those repairs. My car started to smell around late January and I had bad ****** noses and headaches when driving the vehicle. When I was home from college in March I discovered mold growth and took it to the second shop to try and fix it. The mold came back. Eventually it was discovered the mold was due to Classic Collisions faulty and negligent repairs. Classic took fault for this. After ***** the regional manager yelled at me in my driveway and made me cry in front of my insurance adjustor, my insurance totaled the car out in June of 2024. ***** said they never put the car up to look at the frame (I am unsure whether that is true or not) along with his condescending and rude words. This company is why I have experienced physical and emotional health issues along with thousands of dollars in damages. They were negligent in there repairs and made my vehicle unsafe. After hours of phone calls and dozens of panic attacks I am still suffering from the negligence shown by this company. I spent over $10000 in car payments on a car that should have been totaled originally in 2023 if Classic Collision had done their job, or at least fixed to preloss condition. I was unable to get a job at college due to not having a vehicle that was driveable. I still take emergency anxiety medication when I have a panic attack regarding this situation. I have texts and emails of the company admitting fault but still failing to find a resolution. There is more but the character limit has been reached.

  Business response

  09/25/2024

  Thank you for bringing this to our attention.  We have looked into this matter and spoke with your insurance adjuster at GEICO and see we followed our processes to ensure your concerns were correctly addressed and your insurance company deemed your vehicle a total loss. We take accountable for the mistakes that happened during the repairing of your vehicle, but the vehicle became a total and you received payment from your insurance company for the value of the vehicle. At this time, we have closed your file as a total loss and if you feel you are owed additional funding please contact your adjuster with *****. We will also be reaching out to ***** again to inform them of your claims. 

  Thanks - Classic Collision 

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2020 *** X6 was taken to Classic Collision for collision repairs and completed in April 2024. At time of pickup it was noticed that parts were missing from the trunk area, and the trunk was having issues opening and closing. My service advisor's name was ******. She assured she would look into ordering parts and at the time parts received in the office have the trunk looked at for adjustments. It is now September 4, 2024, and I have made numerous attempts to get in contact with the general manager "******" with no response. I have made several call and also visited the repair shop. I have been ignored and no response, only customer service clerk advising she will let the General Manager know of my concerns. My trunk now does not open, and this is an inconvenience to say the lease. I am filing this complaint to have someone hold the business accountable for taking care of concerns their repair shop initiated.

  Business response

  09/09/2024

  Our regional manager has reached out the customer to schedule a time for the customer to come back into the shop to address their concerns. 
  
  Thanks - Classic Collision 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩