Complaints

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a pair of hearing aids from Optim Hearing and made a down payment of $650,When I received them, I didn't like the fact that they were black and didn't like the style.I was to try for a month and if didn't like, return them for a full refund,I asked for a return label, which was supposed to be included in the package with the hearing aids.I called and ask that a return label be sent to me since it wasn't included.I just received the label but it's addressed to so I would be sending it back to myself. Below is a copy of my communication with Optim..************************* <******************>To:************************* Sun, Oct 15 at 2:51 PM I still haven't received my return label.On Friday, October 6, 2023 at 02:19:48 PM CDT, ************************* <**************************************************> wrote:You're label is on the way.Im glad to know you're healing and out of the hospital. Continue to get better! :)************************* Sales Representative - Optim Hearing E: ************************************** ?P:? ************ optimhearing.com ---- On Fri, 06 Oct 2023 14:58:22 ***** ************************* <******************> wrote ---This is a rather snotty reply, I fell and was in the hospital, Thank you very much,On Friday, October 6, 2023 at 07:48:08 AM CDT, ************************* <**************************************************> wrote:Good Morning *************,I apologize for the delay. I would have assumed after not receiving a label for 7 days after the day you requested you would have reached out rather than waiting 21 days to send me a threatening email.I can fix what I do not know. I have sent this to my supervisor to take care of for you. ************************* Sales Representative - Optim Hearing E: ************************************** ?P:? ************ optimhearing.com created with MySignature.io ---- On Fri, 06 Oct 2023 01:20:15 ***** ************************* <******************> wrote ---I still haven't received my return label, Guess I'm going to have to contact the Better Business Bureau to get this taken care of, I could have received my down payment of $650 by now,I'm very upset with Optim and will give a very POOR review!!On Thursday, September 14, 2023 at 12:30:33 PM CDT, ************************* <**************************************************> wrote:We will send you a shipping label to the address provided. When you receive the label, please ship them back and we will issue the refund.Best of luck with your hearing aid adventure. ************************* Sales Representative - Optim Hearing E: ************************************** ?P:? ************ optimhearing.com ---- On Wed, 13 Sep 2023 20:21:09 ***** ************************* <******************> wrote ---No it did not.I want to start a return anyway. Never charged them to see if they worked. But do not like the color and just want to start a return,Thank you, ***********On Wednesday, September 13, 2023 at 03:08:13 PM CDT, ************************* <**************************************************> wrote:See if it came through this time. ************************* Sales Representative - Optim Hearing E: ************************************** ?P:? ************ optimhearing.com ---- On Wed, 13 Sep 2023 16:03:45 ***** ************************* <******************> wrote ---Well, *****, I didn't receive the attachment.On Wednesday, September 13, 2023 at 02:51:31 PM CDT, ************************* <**************************************************> wrote:Oh goodness *******, I am so sorry!I have attached the Medical invoice to the email. Submit this to them! My apologies, I was confused at first. ************************* Sales Representative - Optim Hearing E: ************************************** ?P:? ************ optimhearing.com --- On Wed, 13 Sep 2023 15:46:52 ***** ************************* <******************> wrote ---There wasn't any medical invoice in the box. I received them yesterday evening. Only instructions on how to use were in box along with earring aid and parts.'On Wednesday, September 13, 2023 at 02:27:06 PM CDT, ************************* <**************************************************> wrote:Hi!When we send the hearing aids to you, there will be a Medical Invoice in the box that is what you will submit to your insurance during the trial. Let me know when you're ready to finalize and we can get them sent out! Smile ************************* Sales Representative - Optim Hearing E: ************************************** ?P:? ************ optimhearing.com -Wed, 13 Sep 2023 15:17:14 ***** ************************* <******************> wrote ---How do I go about turning this into my insurance?Hi *******,Thank you for taking time to speak with me today. I am looking forward to helping improve your lifestyle! :)Just a recap:FDA approved Fully Digital High Definition + Auto Adjusting 30 Day trial + 5 days for shipping (trial starts the day the hearing aids arrive)My contact information: ************ I look forward to working with you!************************* Sales Representative - Optim Hearing E: ************************************** ?P:? ************ optimhearing.com

  Business response

  11/01/2023

  Optim Hearing is very sorry for the inconvenience this has caused. *************** has been sent a new return label and is receiving a full refund of her deposit. 

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