Complaints

• Initial Complaint

  10/28/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Background:I have purchased 2 Hr Training + Driving Test Assistance from AllN1.They purpose fully played cancellation-rescheduling game to avoid Refund Or ************** Trail:1.All schedule on 22-Aug-24 but no one from their side shown Up. Driver calls me and inform he is sick and need to reschedule all.2. I did and later on I reached out for reschedule. I discussed multiple option from my side. But They were continuously pushing me for the schedule only after mid Oct-24 which was too late for me.3. They were claiming - Their drive/service provide is available but there is no appointment available at DDS.4. So, I tried on my own and I was able to schedule it on Sep, 7 [ not sure why they where saying its not available at DDS]5. I shared screenshot of my Confirmed appointment with DDS for Road Test at 11:00 AM on 7th September, surprisingly They deny serving.6. Because They are not able to sever it, I have asked for the refund. They recommend me to not cancel ************* but later They agreed to refund and sent me form for processing the refund [I have email from their side on this] 7. I filled the form and waiting for refund. For few weeks they didn't revert my multiple follow *** on refund. Neither they are saying No nor Yes. Just waiting for me to fall in their trap.8. Now, because They deny to serve and agree for refund, I had to made my alternative arrangement.9. On the previous day appointment when I cant change anything, They are sending me the email saying they are not giving me refund but can schedule Road test after 1.5/2 months (U-Turn). But everything is planned and arranged from ******, I dont have option to go back.10. I attended the road test and I passed.11. Now they are not processing refund and even though I informed them I passed the test, they are suggeting me to reschdued the test. I have followed up ***** times but they are not replying.

  Business response

  11/05/2024

  Customer is not eligible for a refund. The road test appointment scheduled with the state must align with our service providers availability. We are ready, willing and able to provide the purchased service, Additionally, the service can be converted to BTW lessons. 

  Customer response

  11/05/2024

   
  Complaint: 22483335
  
  I am rejecting this response because:

  Due to the circumstances created by Business and the delay and silence on my follow with right decision and misleading response, there is no scope for further services. Business created situation where I had to take alternate arrangements. There is no service they can provide now as I am licensed Driver now. My original complaint has the details on how they closed the door for any possible service from alln1.
  
  Sincerely,
  
  ********** *****

  Business response

  11/05/2024

  Thank you for your response. We understand the situation fully from both sides and your account does not qualify for a refund. You can contact our customer support department at ************ for more information. 

  Customer response

  11/06/2024

   
  Complaint: 22483335
  
  I am rejecting this response because:
  

  As you suggested in last email, I called that number and we had discussions, waiting for your response as it was requested to your supervisor for re-review.

  Until we hear back, let's keep this to your queue.

  
  Sincerely,
  
  ********** *****

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a $200 package deal which included a 1 hour ************* test on 7/08. I received text on 7/08 after I purchased the deal, responded & didn't hear back until 7/09. I responded on 7/09 and didn't hear back until 7/16 when I kept asking for a 7/17 availability. I received a text message on 7/18 stating the next available appointment wasn't until 7/30, I texted back on 7/18 with a concern and never heard back. After 10 days of no communication, I texted once a day from 7/28 to 8/5 asking for a refund and no one ever got back to me once again. I sent an email on 8/15 asking for help or a refund and I was finally able to get scheduled for 8/28; or so I thought. On 8/28 I called because my appt was for 9AM, it was 9:15AM & I had not heard anything from the driver. I had to be rescheduled to 9/04 due to car maintenance. On 9/04 I called one again as my appt was for 9AM, it was 9:12AM & I had not heard anything from the driver AGAIN. I had to be rescheduled AGAIN because the driver was no where to be found. I was transferred to a manager (who happened to be the same person I spoke with on 8/28) and expressed my frustration as it has been over 2 months that I have tired to schedule the ****** + road test deal and have had no success. It is either lack of communication, car maintenance, or not being able to locate a driver. I asked for a refund and was told to fill out a form; I filled out the form and was told that I was ineligible for a refund and that all I can do is reschedule. Due to the fact that it has been over 2 months since I purchased the deal and there has been nothing but hassles since then; I do not trust that I will ever be scheduled for an actual driver and be able to receive the service that I paid for. I would like to receive the refund of $200 due to services not rendered.

  Business response

  09/14/2024

  Dear ************ , thank you for reaching out and sharing your feedback. We sincerely apologize for any frustration or inconvenience you may have experienced. Upon reviewing your account, we have confirmed that the services you purchased fall under the terms of our contractual agreement, due to the cancellations being for safety your account does not qualify for a refund. However, we would be happy to assist you in scheduling the services that are available to you. Our goal is to ensure you receive the full value of your purchase, and we are committed to making this process as smooth as possible. Please feel free to contact our customer service team at ************ to arrange a convenient time for the services. We value your business and appreciate your understanding. Best regards, ALL N 1 DRIVING SCHOOL.

  Customer response

  09/14/2024

   
  Complaint: 22284054
  
  I am rejecting this response because: After 2 failed sessions and multiple situations of no communication, I do not want to proceed with ALL IN 1 DRIVING SCHOOL and would like a refund.   
  
  Sincerely,
  
  Edily De Aza

  Business response

  09/14/2024

  Customer is ineligible for a refund and can promptly schedule the services purchase. Please contact our customer support number at ************ for further assistance. 

  Customer response

  09/14/2024

   
  Complaint: 22284054
  
  I am rejecting this response because: Due to the 2 failed sessions and instances of lack of communication, I no longer want to proceed with the services offered by ALL IN 1 DRIVING SCHOOL as I no longer feel confident and comfortable that the services I paid for will be received. I would like a refund. 
  
  Sincerely,
  
  Edily De Aza

  Customer response

  09/14/2024

   
  Complaint: 22284054
  
  I am rejecting this response because: Due to the 2 failed sessions and instances of lack of communication, I no longer want to proceed with the services offered by ALL IN 1 DRIVING SCHOOL as I no longer feel confident and comfortable that the services I paid for will be received. I would like a refund. 
  
  Sincerely,
  
  Edily De Aza

  Customer response

  09/14/2024

   
  Complaint: 22284054
  
  I am rejecting this response because: Due to the 2 failed sessions and instances of lack of communication, I no longer want to proceed with the services offered by ALL IN 1 DRIVING SCHOOL as I no longer feel confident and comfortable that the services I paid for will be received. I would like a refund. 
  
  Sincerely,
  
  Edily De Aza

  Customer response

  09/14/2024

   
  Complaint: 22284054
  
  I am rejecting this response because: Due to the 2 failed sessions and instances of lack of communication, I no longer want to proceed with the services offered by ALL IN 1 DRIVING SCHOOL as I no longer feel confident and comfortable that the services I paid for will be received. I would like a refund. 
  
  Sincerely,
  
  Edily De Aza

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They were unable to fulfill their obligations to provide the service purchased. I purchased the driving classes for my daughter with the perception she would be able to book driving classes. They made several excuses on why they were unable to provide service. I decided to request a refund and they refused. I called several numbers and contacted them via social media and essentially they told me I gave them free advertisement for writing the situation in their reviews and refused to restated that I will not get a refund.

  Business response

  09/04/2024

  Thank you for your communication and brining this to our attention. Customers have 365 days (1 calendar year) to complete services. This customers account was established 8/13/2023 and services have expired.  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased two sets of driving ******** One set of 3 2-hr lessons on Nov. 27 2023, and one set of 4 2-hr lessons on July 15 2023. Of the first three lessons I've tried to take, the first two were a no-show with no prior notice. As I waited longer and longer for the instructor to arrive, I called the office. No one answered the phone, the office voicemail box was full, and I had no way to get in touch with the driver. I sent an email, and no one got back to me, explained what happened, or tried to reschedule. I had to call multiple times throughout the next week just to reschedule. It takes an extremely long time to book even a single lesson ** often a month in advance, so if they fail to show up, it completely interrupts your learning. The exact same thing happened when I tried to take my second ******* Driver didn't show, office didn't answer, no one answered my email. I'm still waiting to take the third ******* because they cancelled yet again. This time, they sent a email a few days ahead about the cancellation without ever checking to see if I received it or reaching out to me to reschedule. When I called today to reschedule, they suddenly "couldn't find proof" of my payment or bookings. Fortunately, I had saved my email receipts and was able to prove I purchased the lessons. Their student portal is also "down for maintenance" which means it's impossible for me to see my payments and bookings. I still have five lessons left (one from the previous set and all four lessons from the second set) and I absolutely do not trust them to show up or reschedule. I would like to get my money back for the remaining lessons, since this business is clearly a scam.

  Business response

  08/20/2024

  Customer is not eligible for a refund. Customer has purchased (7) 2 HR BTW sessions and has received (3) sessions: 12/6/2023, 4/6/2024 and 8/18/2024. Customer has (4) sessions scheduled: 8/25/2024, 8/28/2024, 8/29/2024 and 9/1/2024. I am showing (2) appointments have been canceled due to inclement weather: 6/30/2024 and 7/27/2024, which have already been rescheduled. No refund will be issued at this time.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had raised a complaint about an instructor cancelling our driving ****** last minute. I sent the instructor a message that it was unprofessional and the instructor wrote back being very disrespectful to me. I didnt respond and called the office the manager ***** backed his instructors behavior and said he wasnt unprofessional. I told ***** that the instructors behavior caused me emotional distress and gave my anxiety and he laughed at me. I was anted to just schedule with another instructor but given the way I was treated by ******* felt very unsafe and asked for my money back. He said no so Im filing this complain against this location

  Business response

  07/15/2024

  Dear *****************, 
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced. We take all customer feedback seriously and strive to resolve issues promptly. I have taken a look at the account and see ******** was successfully rescheduled with another instructor. Please let us know if you need any additional support.
  
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Friday June 7 I purchased a 2 hour driving ****** for my 16 year old. You have to purchase the ****** before you can schedule it. Waited for the registration email only received a text message about signing up to receive texts from Allin1. Never received an scheduling email. Called this morning they sent it to the teen account. Okay fine. Went in to schedule the appointment and it says No Available Open Slots in a big red block. Took a screenshot of it. So I was not able to book the 2 hour driving ****** purchased at that point I called for a refund because I no longer wanted to do business with Allin1. However after being told that I did not ask for it a few hours earlier that even though I could not schedule the 2 hour ****** purchased I also could not receive a refund. So this place is a scam. They force you to pay upfront for services not rendered and then created a policy to keep customers money with no recourse. How do you set a business, not provide the services advertised, make people jump through hoops, and then refuse to refund them the services no rendered as per policy? It is scam and needs to be stopped. That policy is trash.

  Business response

  07/15/2024

  Dear ***********************, 
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced. We take all customer feedback seriously and strive to resolve issues promptly. I have taken a look at the account and saw several customer support representatives informed you over the phone and via email we have available ******s and can get your daughter scheduled. I understand you wanted to use the student portal for scheduling but unfortunately the portal was not available for use, we are dealing with the imperfections for technology. A refund will not be issued in this case, as we promptly provided other scheduling options and ****** availability. Please contact our customer support team at ************ to get your student scheduled as we are ready, willing and able to provide the services you purchased.
  
  

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an appointment cancelled twice for driving lessons, both times on the day of the appointment. When asking for a refund, I was told I could only reschedule, not get a refund. I rescheduled the first time, but after being cancelled on last minute for a second time, I asked for a refund. I still have not recieved that refund or any sort of apology from this company. It appears this has happened to a lot of others. This company is a scam and I should've done my research first.

  Business response

  07/31/2023

  Thank you for your feedback. I see you have completed a customer inquiry form Submitted 7/25/23, 1:53?PM. Your inquiry form states, "My ****** has been cancelled 2x consecutively for reasons other than illness, maintenance or weather." with a comment stating "These cancellations have been extremely inconvenient two times now. If my client does not receive a refund, I will be reporting this company to the BBB." In your complaint to the BBB, you noted your ******s have been rescheduled due to "vehicle repair". Please see your customer inquiry form attached and let us know which statements are accurate there seems to be an inconsistency in what you are reporting. It is also helpful to review the refund policy agreed to at the time of purchase. If we are in breach of contract in anyway, please let us know and accurately report that information. Our customer support team is available 7 days per week please email us at ********************************** or call ************ for further assistance. 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Had all three appts scheduled. First appointment got a call that day to reschedule did so with no problem driver had health issue or some c*** 2 nd appt which was the next day got a call 15 min before scheduled drive to reschedule due to weather which was a joke cuz it didn't even rain til later that evening hours after the appt was to end. Third appointment driver calls says he is running behind schedule ok fine no biggie. Texts 1 hr 15 min after scheduled appt saying he was at our house. **** not at my house supposedly he went to his next appts address thinking he was at our address. Calls me and we schedule again for another day. Sunday comes up and what a surprise he no shows and no calls and it won't show that probably in your records because he never put it in as he scheduled it with me over the phone. So I call Sunday and talk to customer service cancel all appts because this is not how you run a legitimate business. Get a call after days later from a supervisor after I request a refund and he tells me the guy said he called me Sunday um no wasted my whole day waiting for him to show up no call no nothing. Then they throw this contract you sign just to make sure you can't get your money back no matter what they do to s**** you out of your time wasted waiting for services never rendered. Get business they make sure they get your money with that contract. No efforts are even made by this company until you try to get a refund what a surprise and even then they just tell you about that contract and how they can't give you a refund because they suckered you with that contract.

  Business response

  07/07/2023

  Thank you for your feedback. This account has been escalated to our legal team as the customer has a dispute on file with their financial institute. They can always call our customer support team at ************ for additional support. 

  Customer response

  07/07/2023

   
  Complaint: 20286665
  
  I am rejecting this response because they know what they did and will never admit to wrong doing and they made sure to hide their canceled appt and no shows.  That's why they have so many complaints because they hide it well in the way they do their business and contracts. Scam scam scam .
  
  Sincerely,
  
  *************************

  Business response

  07/07/2023

  The before mentioned comment by consumer is an accusation lacking legal merit. Consumer should review the legally binding agreement and make a complaint if we are in breach of contract. This is not a forum for frivolous complaints due to a lack of understanding. 

• Initial Complaint

  05/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Paid company March 16,2023. For driving lessons, instructor never showed up twice, supervisor, *** *************** stated as they was at fault he will speak with owner ******* ******* about me receiving a ************* have been giving me the runaround, n still no refund. And i need my refund, they state to me months later, iam not entitled for a refund if the vehicle has mechanical issues or natural disaster and neither one of these were the issue why the driver never showed up and was never given the actual reason, everyone has to speak with someone else, single owner but yet she cant help either, when my funds was ***** to her own account under her phone number $390

  Business response

  05/16/2023

  Thank you for the information! We have been in contact with this consumer on several occasions. Her account is ineligible for a refund, pursuant to our service agreement which applies to all accounts. She is more than welcome to book services. We remain ready, willing and able to serve this consumer. 

  Customer response

  05/16/2023

   
  Complaint: 20065738
  
  I am rejecting this response because:

  the reaso*** should be not be refunded is not a reason in there non refund ********* *** am the one that keep contacting them about, not until I gave  bad review, I was told I cant get a refund,  which I was told by *********************, I deserve to be refunded because of the 2 no show by their instructor, why would someone trust there child witj am incompetent company that cannot respond or show up for driving lessons,  to put my child behind the wheels with them. 

  
  Sincerely,
  
  *************************

  Business response

  05/17/2023

  Customer is ineligible for a refund, pursuant to our service agreement. All inquiries are handled in the order received. Customer is more than welcome to book services. No refund will be issued at this time. 

  Customer response

  05/18/2023

   
  Complaint: 20065738
  
  I am rejecting this response because:

  please provide your policy agreement for the reason iam not eligible for my refund, 
  
  Sincerely,
  
  *************************

  Business response

  06/05/2023

  This is a duplicate complaint for Student ******************** - ************************* guardian *************************. Customer is not refund eligible. No refund will be issued as we are ready, willing and able to provide service. 

  Customer response

  06/08/2023

  I have contacted the company to just go ahead a schedule the 6 hours driving course , I paid for and they want to charge me $100 for disputing a service I never received n they at fault, so this show how much they are not will n able to provide the service for what I paid for, but want to penalize me for fight for my rights for a refund. 

  Customer response

  06/09/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Paid for services but the company did not deliver and refuses to process a refund / has stopped responding. 11/23/2022: called the ************ number at 1:45 PM CST to inquire if it was possible to book a ****** before my driving test on December 9th. The gentleman I spoke to advised that he could give me an appointment on December 4th but that I needed to register online first. At 1:51 PM, I called back to confirm that i had signed up and paid. I did the registration and he informed me it would take some time for me to appear in his system. He promised to call back to schedule the appointment. After the Thanksgiving holiday, I still had not heard back from anyone. I again called the ************ at 1:02 PM on 11/29/2022. I could not get through, but someone returned my call at 1:06 PM from a number in Georgia: ************. I did not record the name, but I spoke to someone at that number several times that day. First, he informed me that he could not schedule me until a date that was after my road test. I pushed back and mentioned that I would not have signed up if the appointment on December 4th was not promised. It makes no sense to have a ****** after the road test. There were quite a number of calls and back and forth about it. The final calls were at 2:34 PM (11 minutes long) at 2:46 PM (3 minutes long) that day when the appointment for December 4th at 2 PM was confirmed. He recorded my address for pick up and after that I did not hear anything further. No one showed up as confirmed on December 4th. On December 5th, I submitted the paperwork to request a refund. The company has stopped responding and refuses to address it.

  Business response

  01/02/2023

  Hi there BBB thank you for reaching out to us to assist with resolving *************** concern,

  Jemma is very communicative and we appreciate her provided details. She has previously shared the same with us via email. When a Customer has a complaint we use an in house Customer Inquiry Form to provide a resolution. *****'s inquiry is very unique and we want to ensure we are fair and impartial while resolving her concerns. We have shared with ***** several times we are working on her matter. 

  Customer response

  01/02/2023

   
  Complaint: 18635297
  
  I am rejecting this response because: the company has admitted that a refund is due but now states they cannot issue the refund because I opened a dispute. See attached email for documentation. 

  All I am asking for is for the company to do the right thing and refund the amount, which even they admit they should do. 

  Sincerely,
  
  *************************

  Business response

  01/02/2023

  Happy Monday and thank you for your response. 

  Yes, the Customer has filed an official dispute with her financial institution prior to ** concluding our research and offering the Customer a courtesy refund. When a Customer files a dispute we must wait on the financial institution to make the determination. This process nomrally takes ***** days and is out of our control. Most banks will issue a provisional credit to the Customer at the time a dispute is filed. 

  Customer response

  01/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩