Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Delta Plumbing, Inc. on Tuesday morning for a tech to come out to my home to look into my sewage line and check it because I have water backing up into the house. I asked the young lady that set up the call was there a charge for that, and she said, "no". Well, to my surprise when the techs showed up and I showed them where they can go into the sewage line, they told me it's almost a $400.00 charge. When I explained to them what I was told, they told me the estimate is free not looking down the sewage line. Well, I used my credit card ending in #**** to pay it. The guys were very nice and professional, even the customer svs *** was nice. It was just a breakdown in communication. If I was told when I asked it would be that charge, I would've waited. I am a previous customer. You guys did a great job ***lacing my fresh water supply line at my other home at ********************************************.

  

  Business response

  01/27/2025

  Mr. ******** called Delta Plumbing on January 7, 2025, as he was having an issue with his rental on **********************************************************  He scheduled said appointment for 01/09/2025.  Mr. ******** indicated, he was having an issue with his sewer line.  Upon arrival our Tech, did not charge a service charge, but did provide Mr. ******* with an estimate prior to any work being completed. (The customer approved said estimate and signed) a copy has been attached for record.  The work was then performed.  The drain line was inspected with a camera.  Customer then received such video and paid his invoice, signing that he was satisfied with said work.  (The invoice has been attached for reference. The work was performed and completed according to the estimate.  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There was a leak from the main water line outside our house, In April 2024 Delta the educated Plumber was hired to resolve the problem; a deposit of $100 was given leaving an outstanding bill of $3350 for the waterline repair. Instead of making the necessary repair outside, the plumber created large holes inside our house by routing a replacement line through the side of the house, the interior closet walls and ceiling, along the entire length of the den ceiling and holes in utility closet and garage wall, now leaving all areas unrepaired and exposed. The president came on site same day, examined the damage, spoke to the plumber and advised me they would take care of the holes. After the water line was replaced, The plumber stated he didnt do dry wall. The company sent property medic to estimate the work. Property medic verified who was paying, which was acknowledged by Delta to be them. Our statement of work did not include entering the house and creating holes, removing ceiling along wall of den. Property medics provided a partial estimate for us to pay $2500 for closet repairs. No estimate for the ceiling being removed in ****** provided. When we asked why the change in direction they called Delta, and has since not responded to calls from us. Several calls made to Delta to rectify this issue with none returned to date. We turned this over to our insurance company who has also made several calls to both Delta and property medics with no response. We are requesting Delta plumbing return our home to its original state which was without holes in ceiling and walls of closets, hole in garage wall and most importantly the removal of ceiling from end to end in our den.

  

  Business response

  07/23/2024

  We are currently reviewing the complaint and will respond shortly 

• Initial Complaint

  05/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  FALSE ADVERTISING. Delta Plumbing Advertises septic system pumping for $199. On May 10, 2023, I called to verify the price and schedule service. When the workers arrived, dug up the tank and uncovered the access, they quoted me $2200 for work I didn't ask for. They wanted to change a drain pipe that was functional and install risers that weren't required. They added a charge of $250 for pumping wipes and toilet paper and stated the $199 was just for pumping liquid. I asked if they would just pump the tank for what was now $449 and they refused. I wasn't told any of this when I asked during my call with them, wasted several hours and rearranged my day to be home. This entire process was deceptive and dishonest.

  

  Business response

  05/19/2023

  The Septic team and ********************** came to an agreement for services.  We have attached a copy of the signed Invoice, wherein he acknowledged, being satisfied.  

  Customer response

  05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In Nov.,2021 a rep from Delta Plumber called and tried to schedule an appointment for someone from her ** to **me out and empty my septice tank, they were out 5 years ago, Replied to her that I did not think it needed to be emptyed at this time she asked me was I havng a problem with my tank I told her that my tank was working just fine because I keep the mainteance up on my tank meaning ( I used Rid X ) keep it clean, a **uple weeks later I made a call back to Delta Plumber to set up an appointment for them to **m out and check my tank to see how full it was. I have to admit that I am not that educated about a septic tank, but I do know that I was not having a problem with my tank matter of fact Delta Plumber sent 3 guys out to check my tank, after the took the top off of my tank there weren't a lot of water in the tank, The previously 5 years when they came out to empty my tank there was not much water in It was not even half full,,they went ahead and empty my tank, getting back to Nov. 11, 2021 after they took the top off he showed me the inside this is what was quoted to me on Nov, 11,2021 that I need to have a ****** pipes needed to be inserted in my tank I asked him why didn't they tell me that the last time they were out here, And this what was told that it would be $3,500.00 i replied to him that I do not have that kind of money, one of the guys make a **mment and I quotethat if I do not want to have it done I did not have to do it when one of the guys kept saying that if I did not get it done that my tank would back up he keep on saying that my tank **uld back it frighten me so bad I told him that I did not want that to happen. After i told him that I did not have that kind of money he dropped it down to $2,500.00, I feel that I was scammed I will be 78 years old in June, of this year would it be necessary to make FTC aware of this? thank you very much

  

  Business response

  04/01/2022

   

   

  We are in the process of investigation the complaint, we will reach out to the customer, and get all sides of the Complaint in order to reach a resolution. 

   

   

  

  Business response

  04/12/2022

  Delta Plumbing has contacted customer *****************************.   She indicated that she believed the work was not performed.  I replied to ******************** and have forwarded the attached photos,   The photos clearly show that the work was performed in 2017 and in 2021.  Further customer states she does not have the funds and wants a full refund as we have declined as the work clearly was completed and supported by said pictures.  I have had several Plumbers evaluate and they confirm work was preformed and completed by time stamped pictures.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩