Complaints

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am writing to express my deep dissatisfaction with the service provided during my recent move on 08/30/2024, as well as to address issues regarding missing items and insurance coverage.During the move, two of my couch cushion pillows went missing. Despite multiple attempts to contact the company via email, phone, and text, I received responses indicating that my pillows were not lost and that the truck was empty at the end of the move. However, I observed that the truck was not empty when the latch was closedit contained numerous furniture covers, some of which were wet and other item's.Moreover, the photograph of the truck sent to me did not match the truck that transported my belongings. The truck in the photograph lacked an overhead, whereas the truck used during the move had one. Despite my attempts to explain this discrepancy, I was met with unprofessional and rude responses, including remarks questioning "why anyone would want to take my couch pillows" and dismissive comments such as "I will apology".Although the movers were an hour late which they gave somewhat of a discount, I made every effort to cooperate and work through the issues. Unfortunately, the moving process was poorly managed, with my belongings being inadequately secured and my items, including the missing couch cushions, either misplaced or discarded.Furthermore, I discovered that despite the contract stating that the company had moving insurance, the insurance company informed me that the company has not been insured through them since July. Had I known the company was uninsured, I would have chosen not to proceed with their services.Given the circumstances, I request a resolution in the form of either a replacement for the missing couch cushions, which currently retail at $799, or a refund totaling $416 ($52 deposit plus $364 for the move). I hope this matter can be resolved promptly and professionally to avoid further dissatisfaction.I look forward to your prompt response.

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