Complaints

• Initial Complaint

  04/03/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This is a HOA property management company that practices bad business. As soon as our community signed the contract to be in business with PMI, they have been careless, unethical, lazy and the most unprofessional company I have ever had the displeasure of dealing with.We transferred over business in February 2024, and we haven't been able to get timely responses on ANY HOA related matters in the community since.They created a fraudulent board vote for us resulting in over 50% of homeowners not receiving a ballot.When we pointed out their error they sent out an email supposedly to homeowners, however we have no record or proof this was sent to all homeowners.The homeowners had to remind them of their LEGAL OBLIGATION to release the results of the fraudulent election.This business is set up to completely ignore all homeowners and only take a paycheck from the community while ignoring all community matters. After contacting the company 11 times, they have still yet to resolve any community matters.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The *** utilizes hybrid billing alerts, moving sporadically between mailed statements and virtual statements. As a family emergency prompted frequent out-of-state travel, I relied heavily on the virtual *** communications regarding payment deadlines and outstanding balances. In October 2023, I received a virtual statement reporting a $200 *** balance. While out of town, I attempted to make this payment; however, my account had been disabled for reasons unbeknownst to me. When I returned to Georgia, I received a mailed statement reporting that my account was 3 months delinquent and required immediate payment, but my account was disabled and my latest billing statement reported a $200 balance. I contacted PMI to verify that the $200 notice was inaccurate and I had indeed not made a recent payment. I immediately mailed the full payment to PMI. In December, my account was still reporting as inactive. I called PMI immediately but was informed that my account had been forwarded to collections and could not be remedied until the collections department received and processed the payment. I attempted to contest the collections referral, providing the October statement that noted misinformation, and reporting my denied acount access prior to PMI's reported payment deadline. PMI refused the dispute. By the date of check processing, my account had fallen 2 additional months behind and had been assessed additional late and interest fees. The additional fees held the account in the collections department. Upon notice of the new balance, I immediately mailed the payment to the collection agency and contacted them on 1/27 to report the mailed payment, avoiding the $48 e-payment fee. As of today, the check has still not been processed and I am being charged a daily interest rate, in addition to the late fees that have again been assigned to February's payment that can't be addressed while the collection agency holds the account. This practice is grossly unethical and impractical.

  Business response

  02/28/2024

  As with all HOA's, it is the responsibility of the homeowner to keep up with their payments even when they are out of the country.  The monthly bills are sent by email and the physical mail received by this owner was the late notices sent to them because they failed to pay their monthly bills for several months in a row.  In fact, this person has a consistent history of always being late on paying their monthly bills as far back as 2018.  They only seem to pay their account every 3-5 months at best and incur late fees regularly.  In this case, the issue went on so long that they ended up in collections and are now dealing with a collection agency.  This is entirely a problem of their own making as they could have signed up through the website for monthly payments or paid monthly with our free ACH service.  They will have to resolve their issue with the collection agency to clear their past due balance.

  Customer response

  03/01/2024

   
  Complaint: 21284762
  
  I am rejecting this response because the statements are entirely untrue and do not speak to the negligence on their part. They did not address the premature forward of my account to the collection agency that was prior to the payment deadline noted in the memo to my attention. The dismissive tone of their response, focused on an irrelevant payment history, speaks to their personal bias and frustration against me and my property, clouding their professional judgment and the proper management of my account. It should be noted that the agency was relieved of their management duties do to community discontent with their unprofessionalism and biases.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In October 2023 I shared with organization tenant violating leash dog law including photos. The *** covenant and bylaws have rules about unleashed dogs in subdivision.. PMI doesnt take any action to notify resident of infractions but instead says to reach out to 1) *************** and or 2) Animal control. As an *** with multiple reports and documentation showing violation of covenant rules and by laws they take a step back and put the responsibility on the resident to fix the problem. My latest report was 2/5/24 to another recommendation of animal control . When Ive spoken to animal control they have verified that as an *** they could have requested a leash letter law be sent to resident. PMi is uncaring surrounding residents safety of an unleashed dog smd assumes dogs without collars and leashes will always respond to an owners command. They do not take any steps to make sure residents feel safe. They dismiss concerns and are unhelpful.

  Business response

  02/16/2024

  In this case, we have no complaints about the actual conduct of the animal which the complainant is concerned about (no aggressive behavior, no biting, etc.).  According to our records we did send a notice to the owner with the unleashed dog and we also told the person that lodged this complaint we took that action on Feb 7th which is also the first day ***************** provided the address she was concerned about and is the day after this complaint was filed.  The dog has done nothing other than sit there without a leash on.  We are not a police department, we are an HOA management company and we cannot physically remove an animal.  ********** will also not remove a dog that hasn't done anything wrong so I am not sure what exactly ***************** thinks we could do other than send a violation notice, which we did.  That is why we referenced the animal control department should the dog actually do anything aggressive.   We cannot start fining people because they (or their dog) might do something wrong later.  We took the only action we can in this situation which is to notify the owner of the dog that they need to keep it on a leash.  If they continue to fail to use a leash we can and will pursue additional enforcement for that rule violation.

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