Complaints

• Initial Complaint

  12/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have used BEST OF SIGNS and was a happy customer until this nightmare. Early December *********************************************************************** 2025, and provided all artwork on the order. There was some changes, so I had them cancel the first files to correct, so I know they got the files as I was sent a proof.Then once I had all files in order, changes made and was ready I sent the files via their upload system and some showed completed while others had size issues. I fixed those files insuring that these are under 2gig. I was see order on hold, and inquiring finding out files where not delivered, while the system provided showed they were delivered. Again, multiple times going back and forth a customer service team that speaks very poor English, adding to the frustration.After almost 2 weeks, I opted to send files via ****** drive. Uploaded all files and shared with ********************************** Followed up, and discovered they did not get files without notifying me. I resent access, and followed up days later to discover this file is still on hold.Best of Signs has been exceptionally poor on their handling of this order and with me a customer. This delay will cost us, and at this point getting these products my our event on January 3, 2025 is very unlikely.

  

  Business response

  12/23/2024

  We sincerely apologize for the frustrating experience with the order and understand the disappointment. We deeply regret the communication difficulties, the issues with our file upload system, and the overall delay this has caused, especially given the importance of the January 3, 2025 event.

  We've reviewed the situation concerning your orders. We confirm that we received a chargeback for the initial order, BS329071871733195680 and refunded the order in full. Following the request to proceed with the revised order, we have made the necessary adjustments to order BS330072751733788519 and are currently processing it as per the customer's specifications.

  We acknowledge the multiple points of failure in our handling the order, including the technical difficulties with the upload system and the communication barriers. We are taking steps to address these issues internally to prevent similar situations from occurring in the future.

  We understand the time sensitivity of this order and are making every effort to expedite the artwork proofing, production, and shipping process. We have been keeping the customer informed of the progress and will continue to provide regular updates. We value Mr. ********* business and are committed to doing everything we can to rectify this situation and regain their trust. If you have any further questions or concerns, please do not hesitate to contact us.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered vinyl for box truck and billboard sign was delivered instead of automotive vinyl. Unfortunately whole order was unusable.

  

  Business response

  10/24/2024

  Hello *******,
  
  We apologize for your disappointment with the product you received.
  
  Regarding your concern, the product was shipped with the same material specified on the website. Please see the attached screenshot of the product page and below product link for your reference. It features white vinyl with a thickness of 250 microns and a weight of 130 GSM, not automotive vinyl as you expected.

  ********************************************************

  Unfortunately, we cannot provide a refund, as the product was delivered as ordered. However, to ensure your satisfaction, our team has offered you a 40% store credit to your website account, which you can use for your next purchase within 180 days from the date the credit is added. Our team has also sent you an email regarding this.
  
  If you have any other concerns, please let us knowwere more than happy to assist you.
  
  Thank you!

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made several transactions for decals to be used on a show bus. Decals came out wrong size and wrong expected color. Decals would not stick to bus. Notified them immediately for them to talk down to me as if I didnt know how to apply the sticker. Have made several tickets for them to review and continually give excuses as to why they dont feel I should be owed a return. Company has failed to comprehend my complaint that this is a show bus and I have no access to it as its being judged in a competition. Its always an excuse with them. I will include every transactions made with them.

  

  Business response

  07/31/2024

  Dear ******,

  We are sorry for the inconvenience caused to you. 
  
  Upon checking the order details, we can see that you have placed an order for the die-cut decal. On which, the size you select is the overall canvas size of your entire design and not the size of the artwork. Die-cut size depends on the overall size of the canvas. We will proportionally resize your artwork to match the height or width of the ordered size. The same is mentioned on the website product page. Considering the same, the size seems incorrect to you.
  
  Moreover, we can see that our team has sent you the artwork proof with the comment that the artwork provided to us contains neon colors, which we print in the **** color profile. As a result, there will be some variations after printing. Also, your artwork will be printed translucently (semi-transparent). We have received your approval on the same and processed the order accordingly.
  
  As per the above details, we are unable to find any errors in size or color. Also, after reviewing the images of the applied decal, we noticed that the surface is not smooth, and it is a newly painted bus. Fresh paint can create moisture, and a textured surface makes it difficult for the adhesive to bond properly. This is why the decal did not stick as expected. 
  
  However, as your satisfaction is our priority, our team has already initiated a refund request of your orders. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.
  
  If you have any other concerns then kindly let us know, we will be more than happy to assist you. 
  
  Thank You. 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order on 5/27/2024 for a window decal. I paid extra for priority processing and shipping. I was supposed to get the proof from their design team within 2 hours. Waited for 6 hours - nobody got back to me. I contacted the company and they told me that they have too many orders pending and asked me if I could wait 2 hours more and they will get back to me with the proof. I waited for another 4 hours and they didn't get back to me. After going back and forth about 5 times, they finally came up with the decal - it was a painful process, the design staff would not follow my instructions. Finally 2 days later they shipped the merchandise - 5/29/2024. The decal was delivered on 6/3/2024, even though it was supposed to be delivered on 6/1/2024. Anyway, I got the decal opened it up and there were problems. First of all, the parts which were supposed to be white were NOT white - they were gray. Second, the size of the decal was supposed to be 40 inches by 44 inches, the actual size of the product was 40 inches by 32 inches. I contacted bestofsigns.com regarding the issues with my decal and basically got nowhere: they kept on bouncing me from one customer service rep to the other, then they told me that the quality is what it supposed to be and that it was my fault because I didn't put it up the right way, and they did not say anything about the size of the decal. This is the worst company I had the displeasure dealing with - HIGHLY UNPROFESSIONAL, just like their sister company - Bannerbuzz.com. I definitely DO NOT RECOMMENT THIS COMPANY!

  

  Business response

  07/08/2024

  Hi ********,

  We apologize for the negative experience you had with us.
  
  We always try our best to provide the fast and efficient service to every customer. This is very unfortunate that you have faced an issue. 
  
  Regarding your concern, we processed the order with a pure white background. However, since you ordered a front adhesive decal, the white color appears slightly white grayish from the outside due to the glass effect. Generally, bubbles do not occur if the installation is done correctly. Additionally, we shipped the material according to the specifications stated on our website.
  
  We understand your concern about the size. However, the size you selected is the overall canvas size of your entire design, not the size of the artwork. The die-cut size depends on the overall canvas size. We proportionally resize your artwork to match the height or width of the ordered size. Considering this, we matched one of the dimensions, and the other part was set proportionally to maintain the artwork's integrity. Stretching the artwork too much would affect its appearance.
  
  The order has been shipped out as per the provided artwork, selected product and standard process. However, as your satisfaction is our priority and as a first-time customer, we can offer you full store credit to your website account. You can use this credit for your next purchase with us within 180 days from the date it is added. If this solution is acceptable to you, please confirm so we can proceed with the store credit process. Any other available discounts will also apply with the store credit as per the offer terms. To access the credit, you need to log in to your account using your registered email address, ***********************.
  
  We await your response. If you have any other concerns, please let us know, and we will be happy to assist you.
  
  Thank You. 

  Customer response

  07/09/2024

   
  Complaint: 21931071
  
  I am rejecting this response because:  the size issue with my order is not true, because I went to a local printing company placed an order with the same parameters as I did with the order I place with bestofsigns.com, and the local printing company, gave me the exact size I ordered - the size of the actual artwork/decal and not the size of the film that the decal was printed on.  Furthermore, the white color is actually white on my new decal which I ordered at my local printing business and not gray like bestofsigns.com gave me.  This is what bestofsigns.com employees are masters of - double talk and giving all kinds of excuses instead of providing the product which customers actually expect to get and pay for.

  I will never order anything from bestofsigns.com or their sister company bannerbuz.com - they are dishonest businesses which take advantage of the customers who are looking to save some money.  These 2 companies will lie through the teeth to get their potential customer's money and then provide inferior quality product and NOT what the customers order - for shame!

  I want a full refund!

  
  Sincerely,
  
  *********************************

  

  Business response

  07/13/2024

  Hello ********, 

  We are sorry to note your disappointment. 

  The product was manufactured according to our standard process and the approved artwork. However, since you do not require store credit and your satisfaction is our priority, we have initiated a refund request for your order. Once approved, the refund will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.

  If you have any other concerns then kindly let us know, we will be more than happy to assist you. 

  Thank you. 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ORDERED ON MAY 9TH A STEP AND REPEAT BANNER ALONG WITH THE HARDWARE...THE BANNER WAS DELIVERED, THE HARDWARE WAS NOT. I HAVE REPEATEDLY SPOKEN TO THE COMPANY WHO HAS JUST GIVEN ME THE RUN AROUND, NO SOLUTION OR RESOLVE HAS BEEN MADE TO REPLACE THE HARDWARE.

  

  Business response

  05/27/2024

  Hello ******,

  We are sorry for the inconvenience caused to you.

  We always look forward to providing efficient service to every customer. This is very unfortunate that you have faced an issue.

  Upon checking the order details, we can see that our team has contacted you via email and initiated the replacement process for hardware. Once the product is shipped out, you will be notified of the tracking details.

  Moreover, we will surely consider your feedback to make the customer experience better. If you have any other concerns, then kindly let us know; we will be more than happy to assist you.

  Thank you.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I designed and purchased a step and repeat banner from this company on April 3rd using 4 different logos. The designer revised the art but only utilized 1 of the 4 logos. I contacted customer service 3 times via chat to explain the issue but each time the proof was incorrect. Finally I was able to speak to a person and they were able to provide me with a corrected version on April 15th. During each conversation I was very clear that this product had to arrive by April 22nd and was assured that would not be an issue. On April 18th there was a status update saying that the product wouldn't arrive until April 24th, beyond the needed date. I again called the company and was told it had already been printed and that once it is printed they can not expedite shipping. If it hadn't been printed they would have charged me an additional $50 for shipping, even though it was their design team that did not pay attention to detail. It is now April 24th and the product remains in *********. The conference is today and therefore it is no longer needed. I feel they should refund my money as it was their mistakes that created the delay. They have taken no ownership to this and now our state conference is without a very important backdrop.

  

  Business response

  04/27/2024

  Hi *****, we sincerely apologize for the inconvenience you've experienced. Our aim is to provide fast and efficient service to all our customers, and we regret that this wasnt your experience. After reviewing your order, we understand your concern about not receiving your product on time. We have therefore initiated a refund request for your order. Once it's approved, the refund will be processed within 2 business days, but it could take up to 7 business days to appear in your account, depending on your bank's processing time. Your feedback is valuable to us, and we have shared it with the relevant team to help improve the customer experience.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  12/06/23 *************** Vending Solutions placed an order for 2 car magnets through their website. Upon entering the address in "street address;" we selected the auto fill feature address that appeared. In the second bar labeled "street/road;' we entered the unit numbered for delivery. BestofSigns failed to add the unit number and now claims they cannot help us because they contacted ***** at a false email address at some name like ************ dot com which ***** surely doesn't use so be aware of this company as it's ***** based and not *** as stated. Scam, Scam, Scam, as product will never arrive

  

  Business response

  12/15/2023

  Hi ****, 

  We are sorry for the negative experience you had with us. 

  Upon checking the order tracking details, we can confirm that the package was delivered on December 14th at 5:46 PM. We have verified with ***** that the package was delivered to the new address you provided, including the apartment number (APT 11A). For your convenience, we have included a tracking link below which displays an image of the delivery location. Our team has shared the email containing all necessary details and we kindly request that you review and respond to us. 
  
  ********************************************************************************************

  Moreover, ************ is a parent company of Bestofsigns. Please note that we cannot guarantee where production will occur for each product and order, as this information is clearly stated on our website. Also, as your feedback is important to us, we have passed the same to the respective teams to make the customer experience better.

  If you have any other concerns then kindly let us know, we will be more than happy to assist you. 

  Thank You. 

   

• Initial Complaint

  12/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 11/25 we purchased a few different pop up walls and pillow case walls with custom graphics. We paid ******* for the products and ****** for priority overnight shipping. They promised us delivery by priority overnight on friday dec. 1st. Priority overnight is a service from *** that delivers by 10am unless you are in a **** place. We are not - delivery was to ******* **********. The tracking number provided to **: 1Z 0X3 6F0 03 **** **** shows that these items were actually sent via ground and not priority overnight. When contacting the company, the response was automated saying we received the items on the day it was promised so no refund will occur. We got the packages at 2:20pm on friday, causing us to miss our deadline. We paid for a shipping method they did not use, but when asked the company insists that they did. They are straight up lying about that. When pressed the company now says well it also includes rush fee. You can't just use the official term of a specific shipping method and then not use that. That is false advertising. we paid for priority overnight shipping and they shipped via ground. we need a refund for the shipping costs - $******.

  

  Business response

  12/11/2023

  Hi *****, we extend our sincerest apologies for the recent customer service experience that fell below the standards we aim to uphold. Your feedback is of utmost importance to us, and we genuinely regret any frustration or inconvenience caused during your interaction with our service team.
  
  In addition to addressing the service-related issues, we would like to provide clarity regarding the overnight charges associated with your order. It has come to our attention that there may be some confusion, and we want to ensure complete transparency in our communication.
  
  The overnight charges encompass not only shipping but also the expedited production of your order. This prioritized production process enables us to fulfill your order within a significantly shorter timeframe. Recognizing the importance of timely delivery, these charges contribute to the additional resources and efforts required to meet your urgent request. Further, we do not provide a specific timeframe for the order delivery as it can get delivered anywhere around the working hours of the estimated delivery date.
  
  We value your business and are grateful for the opportunity to rectify this situation. Thank you for bringing this matter to our attention.

  Customer response

  12/11/2023

   
  Complaint: 20983490
  
  I am rejecting this response because:

  This is just BS the company is using to make up why it wasn't shipped via priority overnight. If there are rush fees those should be separate line items in the receipt (they aren't). They used an official definable term from *** "Priority overnight" shipping that we selected misleading us into thinking they were using that service when they did not. We would never of bought the product from this vendor if priority overnight wasn't an option. This business runs on fall advertisements and creating loopholes that don't actually hold up. The fact of the matter is they lied to us on what shipping method was used, and they're lying now to try and make themselves look better. Everything says "shipping method- priority overnight" in our order and they used ground to ship. We need to get a refund for the $600 dollars we paid for priority overnight shipping. 

  
  Sincerely,
  
  *************************

  

  Business response

  12/13/2023

  Hi *****, we appreciate your business and want to extend our sincerest apologies for any inconvenience you may have experienced with your recent order.
   
  After a thorough investigation into your concern, we want to clarify that there appears to be no error from our end. However, we understand the importance of your satisfaction as our valued customer, and we want to make things right for you.
   
  In consideration of the inconvenience you've faced, we would like to offer a 50% refund on the shipping cost associated with your order. This gesture is a demonstration of our commitment to providing excellent customer service and ensuring your experience with us is a positive one.
   
  Please be assured that we take your feedback seriously and will continue to work towards improving our processes to prevent such issues in the future. We value your trust and appreciate the opportunity to make amends.
   
  Kindly confirm how you wish to proceed further; we await your response. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.
   
  Thank you for choosing BestofSigns. We look forward to serving you better in the future.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased acrylic letters to go on my church and the letters that I received are not the letters that is on the web site. And I order brown letters, which matches my building and was sent letters that are burnt orange. I paid %****** and have been unsuccessful in obtaining a refund or a replacement on my letters.

  

  Business response

  11/29/2023

  Hi *****, 
  
  We are sorry for the negative experience you had with us. 
  
  After reviewing the information, we fulfilled your order according to the product details you selected. Kindly be advised that the image on the website is for reference only. We have included images that display the various thicknesses and colors of the letters.
  
  As we can see that you have selected the liberation sans font style, 3/16 Inch thickness and LC2234M (Brown) color shade from the attached color chart. Please find the attached invoice as well for your reference.
  
  Moreover, we have acrylic material in Red, Black, Blue and White colors only. For other colors, we use matt ***** pasting on top surface of acrylic. The same is mentioned on the website product page. As your selected color is LC2234M (Brown), the ******************* finish ***** has been pasted on the letters.  
  
  Our team has also shared the artwork proof so you can get an idea about the font design. We have processed the order same as per your approval on the artwork. Please find the attached artwork proof for your reference. 
  
  Unfortunately, we are unable to find any error on our end, as we have shipped out the product same as per the received order details. However, as your satisfaction is our priority, we can provide you with the 15% store credit of the order value to your website account. You can utilize the same with your next purchase with us (within 180 days from the date the credit will be added). If you are fine with the same, then kindly confirm so we can proceed further with the store credit process.
  
  Thank You. 

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed a order and paid with best of signs after not hearing anything for days I reached out to see what was going on I was told that some that some changes need to be made to my image at no cost to me and ask if I approve I said yes then was charged. I tried reaching out to find out why and got no help tried to speak to a manager and was told no I would not be connected to a manager. This company customer service is horrible and I still dont know why I was charged additional seems to be a a scam

  

  Business response

  11/14/2023

  Hi April, 
  
  We are sorry for the negative experience you had with us. 
  
  As per your concern, our design team has sent you the comment below. They recreated the artwork as it was low in resolution and did not take any extra charges for the recreation. However, as your artwork contains white ink, they have suggested going with the no white ink to full white ink option, so the colors print solidly after printing and look better. They have also mentioned, "Kindly note that the price may vary with it." We have received your approval on that and sent you the payment link for the difference in the full white ink option.
  
  Designer Comment: 
  Dear Customer,
  We are sorry for the inconvenience; however, you have approved the order but still we have to clarify some important points regarding artwork.
  ? Product ID- *******:
     ? Issue: The provided artwork was low in resolution.
     ? Solution: We have recreated your artwork with similar fonts and graphics at no extra cost.
     ? Issue: Your artwork contains a white color which will be clear after printing.
     ? Solution: We suggest you the full white ink option. Also, the attached proof is as per the suggested option. Kindly note the price may vary with it.
  - Your artwork will be printed in solid colors and the gray background will be clear material itself.
  - Please note that We have increased the size of the stroke of butterfly within the selected product size to meet our standard production requirements of white ink.
  Please find the attached artwork proofs, and if you are satisfied with them, kindly approve them.
  PS: Delaying in approving the artwork may lead to a delay in shipping. The delivery date is subject to artwork approval.
  
  Upon checking the order details, we can see that you have already had word with one of our executives and got the resolution. He has downgraded the shipping as per your requirements. For now, there is a no extra charge. However, as you have downgraded the shipping method, we have initiated a refund of the difference amount in the order. Please find the transaction id below for your reference. 
  
  Transaction ID: ***************************
  
  Moreover, we can certainly understand your concern about the service, and we sincerely apologize for the same. This is not the ideal experience we want our customers to have at Bestofsigns. As your feedback is important to us, we have passed the same to the customer service team to make the customer experience better.
  
  Thank You. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩