Complaints

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  “I purchased a replacement seat for my John Deere *** tractor from Pro Parts Place from their Ebay store totaling $****** on April *** ***** ** months later, the seat was literally falling apart. I use my tractor only occasionally, mostly to dress my driveway which is *** of a mile long of chert and gravel. I'm on the seat perhaps ** minutes to an hour. I estimated I may have at been in the seat maybe * times at most in those ** months. I contacted Pro Parts Place/ Josh Black via Ebay messaging and was told they were contacting the manufacturer to see if they would stand behind their product. After several months of requesting updates via Ebay messages, I was finally told due to the time since purchase there was nothing the manufacturer, Pro Parts Place/Josh Black or Ebay could or would do regarding my obviously defective seat. I certainly don't believe I was treated fairly as to value, my time and frankly honesty.

  Business response

  04/01/2024

  Thank you for your service at the BBB and giving the business a voice in the matter. This complaint is beyond ridiculous. This is a tractor seat with a *** day warranty, backed by our Amazon obligations.  This customer has had this seat over ***** years.  There is no way on this earth we could warranty a seat after that amount of time. Looking at the pictures and how the seat has been left uncovered and out in the weather (you can see they wiped to seat down but not all the drip marks) letting you know it hasn't been kept. Also, depending on how big the person is or their ability to get on or off the machine, they will sometimes grab the front when getting down putting all their weight on it. Also, by the pictures, this would take him about * minutes to put the vinyl back under and put the seal back on. It is amazing to me at the lengths some people will go to over the most ridiculous stuff. 

  This would be like me taking my Ford truck with a * year warranty and taking it back in year * and contacting you because they will not fix it for free. 

   

  Thank you for reaching out to us and hopefully someone with some common sense is handling this complaint. 

   

  Thank you,

   

  Pro Parts Place

  Customer response

  04/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Pro Parts Place refuses to accept any responsibility for selling a defective product and to pay for the replacement and/or repair of their defective product. This business sells simple replacement seats for name brand tractors. The cost of a new replacement seat for my John Deere *** from John Deere is almost $******.  Pro Parts Place advertises their seats as a replacement for my John Deere seat and it lasted less than ** months.  I'm sure I only used the tractor at most five times or less in that time frame.  I have only asked Pro Parts Place to treat me fairly in this matter but they have refused to take any responsibility.  

  Regards,

  *** ******

  Customer response

  04/03/2024

  *-******
  
  Dear Better Business Bureau of Northeast Florida,
  I don’t really think I can provide you with anything more to help in an amicable resolution in this matter.  I was willing to give it a try but I believe the owners really don’t care about their Ebay customers.  I contacted them after less than ** months and using the seat maybe five times for less than an hour each.  The Ebay representative said he agreed that I was wronged in this matter but their policy is ** days.  I couldn’t even leave a review after ** days.  Perhaps that’s why the owners of Pro Parts Place don’t care.  I always had to contact them about this matter as they told me they’d check with the manufacturer but after several months they said there was nothing more they could do.  Then they blocked me from sending them any more Ebay messages. I’ve always been civil.  I believe in treating people fairly.  They know they didn’t do that in my case.  Over $****** for a simple tractor replacement seat that lasted less than ** months.
  Thank you for your efforts.
  Sincerely,
  *** ******
  

  Customer response

  04/04/2024

  Just a note on this complaint.  The business answered the email request for a response from the BBB.  The business did not address the "issues" in the complaint.  The complaint didn't try and make a claim regarding any warranty. The complaint only requested to be treat fairly and honorably in this transaction.  Thank you for your efforts BBB****** **********

• Initial Complaint

  10/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a set of lawn mower blades from them on April 14 2022. When I found them being the wrong ones, I requested a refund. I didn’t have time to wait for the right blades so I purchased them locally. On July 8 2022 I sent them back via fed ex and they received them on July 12 2022. I have asked multiple times about my refund. I paid40.47 for the blades and 17.47 to ship them back with no response. Please help me with this matter Thank You *** **********

  Business response

  11/01/2022

  Thank you for reaching out to us about the complaint (id ********) and I can quickly explain the issue.

   

  We have a 30-day free return policy from the date of purchase. This transaction (for lawn mower blades) was purchased on 4/14/2022 and returned to us on 7/12/2022. That is almost 60 days past the expiration date of accepting any returns. I am not sure why the customer would just send something back three months after purchasing the items without a RMA (Return material authorization) and expect to receive a full refund and shipping expenses. I can't just take it upon myself to just ship items back to sellers of any kind whenever I see fit and expect that either. Any retailer that you purchase from has a return policy, and ours is listed plainly on ever platform we sell on. We also have never even been contacted by the customer by email or phone, which both are listed all over the internet and our website (*********************).  Why they would take the time to send something to the BBB without contacting us makes no sense either. We try and work will all our customers and help in these situations, but it has to be under our terms and conditions when sending something back two months after the return window has closed. They are more than welcome to reach out to us and we can apply some of the original cost for store credit for the purchase of more blades or other components, but not a refund of the purchase price via money.

   

  We do this as an act of willingness to take care of our customers and are not obligated to do so. 

   

  Thank you,

   

  **** *****

  Pro Parts Place

  **** ** *** ** *

  *********** ** *****

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩