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          Business Profile

          Hospital

          Southwell

          This business is NOT BBB Accredited.

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          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/29/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am not liable for this debt with **** ******** ******* ******. I do not have a contract with the collection agency trying to collect and report to a credit agency. They did not provide me with the original contract as requested.

            Business response

            04/29/2024

            I have made an attempt to reach out to the patient and have left a voicemail.

          • Initial Complaint

            04/15/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am not liable for this debt with **** ******** ******* ******, I do not have a contract with Southwest Credit Systems, LP. they did not provide me with the original contract as I requested

            Business response

            04/15/2024

            I have made 3 attempts to call the patient with the phone number provided in the complaint. Each time, I get a message stating that the person at this number is not accepting calls. Please instruct the patient to either call our Customer Service line at ************ option * or email us at ************************************. Someone will be glad to assist. 

          • Initial Complaint

            10/02/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have had issue after issue with billing and registration. My complaint is far too long to post. I have spoken with two different managers, and a director only to be told this is on me. That they expect their patients to call into their office, fight to find a billing representative who is knowledgeable enough to give the facility and providers NPI to you. Then you must call your insurance to verify if you are in or out of network. Before every single visit. Even if you regularly see a provider they still expect you do this to ensure they haven’t termed their contract with your insurance. Because, unlike other offices, they can’t make their practice administrators do their jobs. This is not me making these things up about this place. This is what I was told by a manager. And the same treatment I received from the director. I have left the VP a voicemail and will be calling back Monday if I haven’t heard anything.

            Business response

            10/03/2023

            We have been given approval to adjust the 2 balances in question down to the in-network co-pay cost. The patient has been contacted and has agreed to this arrangement. She has stated that she plans to call our office back on Wednesday, *****2023, to pay these balances.

          • Initial Complaint

            07/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I will have introduction my name is ****** *****. I am writing to you guys. In reference two, an extensive stay in the ER room with no. Patient representative to let anyone know what's going on. I have been in the ER and 6 PM ***** *** ***** **** *****, and it is now 4 AM in the morning. I am requesting that the executive or CO. Contact me by email or telephone so that this does not happen to any other patients. The patients in the ER room matters as well. And we do have jobs as well. But it is ridiculous for us to have to sit here and I know what's going on.

            Business response

            07/12/2023

            Per Director of Service Excellence Beth Ryther, the patient has filed a grievance with administration already and they are set to review. A letter detailing the outcome will be sent to the patient as soon as a decision is reached.

            Customer response

            07/13/2023


            Complaint: ********

            I am rejecting this response because: I did not file a grievance with the hospital,I emailed the ceo pertaining to the long wait in the er.I am requesting that the ceo contact me and that whomever lied on me to be dealt with accordingly 

            Sincerely,

            ****** *****

            Business response

            07/14/2023

            In addition to sharing your concern here, we received your email sent to the CEO via email.  As your concern was received via email, we are required by the Federal Government to log your concern as a grievance.  A letter was mailed to the address on file on **** *****  You should receive the response letter very soon.

            Customer response

            07/15/2023


            Complaint: ********

            I am rejecting this response because: I would like to speak with the ceo

            Sincerely,

            ****** *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

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          Contact Information

          901 18th St E

          Tifton, GA 31794-3648

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          Customer Complaints Summary

          10 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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