Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing to formally lodge a complaint against ALM South ****** located at [dealership address], regarding unethical practices and service mishandling during my visit on November 12, 2024.I brought my 2022 ***** Trail Boss ** to ALM South ***** for a routine oil change. After waiting for approximately two hours, I was informed by the district service manager that my vehicle had been destroyed due to negligence by a service technician. Specifically, I was told that the technician had drained the oil but failed to replenish it, which caused the engine to lock up.Upon further investigation, I discovered this claim to be completely false. My ***** app provided evidence that my vehicles oil level was at 98% and in excellent condition prior to the service appointment. Despite this, I was pressured into purchasing a new vehicle, which resulted in a $160 increase in my monthly payments.Furthermore, the dealership failed to honor the agreed-upon payoff amount for my previous vehicle. At the time of the transaction, the payoff was $27,852.30, yet the dealership only sent $27,428.21 to the lienholder, leaving me responsible for the remaining balance.This experience has left me feeling misled and financially burdened. The dealerships actions appear to be deceptive and unprofessional, and I believe they warrant investigation.I request the BBBs assistance in addressing the following concerns:Ensuring ALM South ***** provides full transparency about the alleged damage to my 2022 ***** Trail Boss **.Investigating the dealerships practices regarding the sale of my new vehicle and their failure to honor the agreed payoff amount.Holding the dealership accountable for unethical practices that have caused financial harm and undue stress.

• Initial Complaint

  12/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On September 7, 2024 I returned home from military 12 month deployment. I visited ************* South. Selected a 2024 ******. I love the car. However, I have returned back to my military duty in *******, ********. With the assistance of my mother, we have been trying to get proper registration for the vehicle. I have been granted three temporary tag from the ******************* vehicle because the dealership has failed to provide proper tag and title for the my vehicle. The **************************** received two e-file cancels from **********. The loan providers opened a ticket because they did not receive the proper documents from **********. It is now December 28, 2024. The temporary tag is now expired I am not able to drive the vehicle and risk impound for no proper registration. I wish to bring the car back to you so the I may purchase a vehicle from an legitimate dealer that can provide proper tag and title information. I have been making all payments on time for a vehicle that I can not drive. I am responsible for the loan but there is no tag and titles to prove that the vehicle exist. I would like to receive the down payment of $2270.00 and out of this loan to make this right.

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought my car, 2025 ***** Trax, on Nov 04, 2024. Transaction was pleasant, that is where the pleasantries end. It is day 45 and I still don't have my paperwork to register my car. My temp tag expired Dec 13, 2024. When I called, they said corporate handles it. Called corporate, the dealership never sent the paperwork to them. Dalership said paperwork would be at the *** by Dec 17, 2024. Did not happen. Not a single manager will call me back, even though I requested one to contact me last week. I had the rudest woman contact me via phone yesterday to inform me that paperwork would be coming to my house and it needed to be signed for. For starters, I work 8-4 and it's a 30 min commute, what am I supposed to do? I haven't EVER dealt with this scenario, IDK what I'm supposed to do and exactly what paperwork it is. I ask for clarification, she repeats the same statement, I start to repeat my question because I'm not understanding what is happening, she cuts me off to begin that same statement, I cut her off and say no ma'am, you will isten to me as I have listened to you. She puts me on hold. I hang up. HOW in the world is ANYONE from this dealership calling me and getting an attitude with me, because SHE or SOMEONE didn't do THEIR job? This is NOT my fault and I will NEVER do business with ALM again. After 45 days I have a brand new car that is paid for and insured, but I cannot drive because THIS dealership cannot seem to get the required paperwork to the proper destination less than 2 hours away. We will always be ***** people, but we will NEVER again do business with anything associated with ***. This is the WORST car buying experience I have EVER had and I have bought quite a few cars.

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought a 2019 Chevrolet blazer in July 15 and it started acting. Different at the end of the month took it back and they said that it was something simple and they supposed to have fixed it. Couple of days later it started it again they put another bandage on it when it was the transmission all the time now they want fix it. I no longer want the car. Cause they want fix it. They have the car, It took me 40 years to get my credit to 700 and now they want to put this not running car on me. To bring my credit back down. The warranty was almost gone on the car when I brought it. They forged my name on stuff as well

  Business response

  10/18/2024

  Thank you for your message. I wanted to inform you that as of August 5, 2024, Nalley Chevrolet is now ALM Chevrolet South, under the ownership of ALM  Automotive.
  For any grievances or concerns, please direct them to Asbury Automotive who owned Nalley at the time, as they will be best equipped to assist you moving forward.
  If you need further assistance, feel free to reach out.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dropped vehicle off on July 31. Was told they would have the diagnostic completed in 1-3 days. My car has been here 15 days. They are saying it could be another week or longer before they complete the diagnostic. When I asked to speak to a manager they said none is available because they were fired when alm bought the dealership in the beginning of August.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from this dealership on June 6, 2024 (total balance price $33,590.51). I had a trade in, with a trade in allowance of $30,000 and owed $36,024.58. Between the date of purchase and the dealership sending payoff on July 3, 2024, I had to make an $800.00 payment so that I would not be in default. The amount of pay off the dealership sent to the lean holder was $35,285.73, under what the contract stated was the pay off. (documents attached to this complaint). As of July 22, ******************************************************************************************************************************************************** compliance with the law. I have attempted several calls, with no reply, to request information regarding Title transfer and request a refund/overpayment to the dealership in the amount of $738.85.Thank you for you time, *********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had issues with my 2021 Chevrolet Silverado, and I call in to speak with the service/ parts department and I keep getting the run around about how soon my car will be fixed. I've had these issue since 2021 and recently got the car back with the same transmission issues. I then put the car back in service because there were no changes in the performance while driving. While the car was in service, I was given a loaner vehicle while car was being serviced. The warranty company has been out to check vehicle and has approve all necessary repairs. Transmission was said to be ordered but still as of today it has not shown up. I call almost every day or every other day to check and keep getting the run around about when the parts will be available. The most inconvenient part of it all is that they have pulled the loaner vehicle a couple of weeks ago and I have been trying to maintain a rental for almost a month now. It's very frustrating because now it's hard to get anyone to give me real answers. To think I invested into a car that I can't drive that I still have to pay a car note and car insurance and now pay for a rental to be able to make a living. On the day that the loaner car was to be returned they came and got it from me before I could get all my belongings out, without a call letting me know they were coming to get it. Ultimately leaving me stranded and having to return the key to them because they did not call to get it from me. I am very disappointed and not happy about the service that I have received so far and I'm spending money on something that I can't enjoy and don't even know when these charades will end.

  Business response

  07/23/2024

  Unfortunately, ****************** we currently do not have an ETA on your backordered transmission with *************** We have escalated this case numerous times with *************** but with the same results. We placed ****************** in a loaner vehicle, but the loaner he was using was terminated from the loaner program after several months and needed to be replaced. The guest refused to return the loaner vehicle, so we had to send someone with the OnStar location to retrieve it. When we did, we found the vehicle was damaged and in a less than desirable state and violated the rental agreement of no smoking and notification of damage. Due to this, ******************** is no longer eligible for a loaner vehicle, while we wait on his backordered parts. We apologize for the inconvenience and will work to expedite his repairs. If he would like we will have his vehicle towed to another location of his choice free of charge to await repairs.

  Customer response

  07/26/2024

   
  Complaint: 22003783
  
  I am rejecting this response because: the services manager lied to me about the loaner program being over. which I came to the dealership to give back the loaner and find out why they wanted the vehicle back when my truck was not fix. I never smoked or damage the vehicle and they have  proof of that. They have been lying to me since my truck has been down about they don't do loaners. I have been complaining about my transmission since 2021 when I was under my powertrain warranty and they always tell me nothing was wrong when clearly there was and I have record of the times I have brought it to the dealership about that reason. It was no reason to  turn on the OnStar location when they had my current address and I just left the dealership the day before telling that I need to find and rental car since this was a late notice that they needed there truck back because the program end with there dealership.  Again my truck was and still in there shop about a problem that I have been complaining about since 2021. They never specified the damages that I suppose to have cause while in my possession. which is no the truth. I would like to have reimbursement for all the dates that I have had to rent and vehicle and money put towards my truck payment or be put in a new truck. My truck is still under ******* miles and should not have these problems since I bought the truck brand new in 2020. I also, need to be put back in a loaner vehicle because this situation has put me in a hardship. this dealership as lied and have put me in this position to have to report the negligence of there managers and staff. Also when I ask about why he lied about the loaner program being over he said that he find drugs in the truck and those are very strong allegations against and customer.

  
  
  Sincerely,
  
  *****************************

  Business response

  07/26/2024

  Unfortunately Chevrolet **************** is not currently able to produce for us an estimated time of arrival for the transmission noted in this complaint.  For further consideration of alternate transportation please contact ************** customer care at ************** directly.

   

  Thank you

  Customer response

  07/26/2024

   
  Complaint: 22003783
  
  I am rejecting this response because: I have reach out to GM already. But I want to know about getting me another car for the inconvenience they have put me through.  Don't have money to keep renting cars. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into Nalley Chevrolet last week to purchase a vehicle. I spoke with *************************. I told him that I was looking for a ***** Trax, 2024, and would like to be on the first time buyers program which generally comes with the perk of no money down. As you can see, I was straight up about what I wanted and expected from the get-go. However, the next day, an employee, female, called me and told me that I had been approved for a loan. However, her main concern was trying to see how much I was going to put down. I explained to her that I was dealing with *************************, and that I had requested the first buyers program.I called ************************* the next day and told him about my experience with the young lady. He told me that she should not have called me because I was his client. But the whole thing seemed like a set up to me. It seemed as though they got her to call because they thought that I wouldnt say no to a woman asking me to put something down.He then told me that he was working on some things for me, and that he would call me back, but never did. However, he called my sister and asked her to be a cosigner. Learning of this, I called him back and asked him why I needed a cosigner, seeing that his fellow employee already told me that I was approved for the loan. He said that his boss said I needed a cosigner.I told him that no one whos credit score is up to par, who has been on his job long enough, and makes enough money needs a cosigner.I asked him to give me a good reason as to why they would hit my credit, if they werent going to assist me. He again said that he would call me back, but never did. Maybe their egos are too fragile to handle someone who stands his ground. I would like to speak with someone in corporate to see if they can explain to me why Im not in a vehicle when everything checked out. Because this inquiry brought down my credit score. And, Seeing that I was told that I got approved, I should be in a vehicle now.

  Business response

  06/03/2024

  I will be reaching out to ******* and found out what transpired. Our dealership goes through indirect lending, so in the case of needing a co-signer, there could be credit decisions made by our banks due to length of credit history, being self-employed, and a variety of other reasons. I can be reached at ************         ***************************************.  ***************************** General Manager

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1/30/2024 was transaction date I took my car to the shop and none of the recommended repairs were made. I was charged a ****** diagnostic fee for each recommended repair yet no work was actually done on my vehicle. In order to get y vehicle back I was forced to pay ******. Yet no services were performed. a diagnostic fee should be charged one time.

  Business response

  02/01/2024

  As of 2-1, we are trying to contact ****************** to refund his money back to rectify his issue. He did not purchase his vehicle at this dealership.  As of 11:50 am, we have not heard back from him. Any questions, please contact:

  *****************************

  Nalley Chevrolet

  General Manager

  ************ 

  moconnor@nalleycars,com

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2012 Chevrolet Avalanche in to Nalley Chevrolet in Union City for service, and my truck hasnt been riding properly since. Ive taken it back up there and Im not getting anything but excuses. They said they checked out the alignment and the breaks. I took it in for an alignment and I told them that it wasnt stopping properly when slowing down on the highway. I normally dont drive it that far, so the only time I felt that something was wrong was when I had to get on the highway. I honestly dont feel comfortable driving the truck right now, and I have no confidence in their ability to fix the vehicle. I am a veteran, and I put my trust in them to do the right thing. I feel like ** being swindled because Im a woman with limited knowledge of car mechanics, but what I do know is how my vehicle is supposed to be performing. I was a little more upset, when I received an email to purchase my vehicle after the repair was completed (It me me feel some type of way, which is not a good way). I want my vehicle repaired properly and completely, because I didnt pay them half of the money they asked for. This not the first time I have brought my vehicle in for service and something was wrong with it. We take our vehicle and pay the high cost that they charge, and I expect to get great service, not excuses or feel like Im being brushed off.

  Business response

  08/11/2023

  ********************** has been contacted and her vehicle has been picked up from her home and we are trying to duplicate the problem she is experiencing.  A technician has driven with ********************** and they could not duplicate the issue, but we will complete further diagnostic at no charge to ********************** and make sure we exhaust all avenues to assist our guest.

   

  Customer response

  08/11/2023

   
  Complaint: 20446628
  
  I am rejecting this response because:
  The service did in fact drive the vehicle with me in the passenger, and stated that he felt the ride was off, and said that there must be something wrong with the tires.  I told that nothing was wrong with the tires when I brought it to get the tuneup and the brakes checked out.  That squeaking sound that it is making when I press on the brakes wasnt there when I dropped it off for service.  So, I reject that he stated he didnt feel the vibration is not true.  I am going to allow them to fix whatever needs to be done, in order to make my vehicle have the smooth and quiet ride it had previously to my service visit.
  Sincerely,
  
  *****************************

  Business response

  08/15/2023

  Sorry for the inconvenience and we have agreed to repair and replace the diagnosed problems identified free of charge. We will work with you and continue to assist you in any way possible.

  Thank you,

  *******************

  General Manager

  Customer response

  08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

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