We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Hotels

          OYO Hotel Valdosta GA I-75

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hotels.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            04/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            March 31, 2023 -April 2, 2023 Purchased 2 night stay through ******* for Oyo **** ***** ********* **. When we arrived the sheets had stains and hair on them, so we asked for clean ones. The manager at first didn't believe us till he smell them. Only then were we given clean sheets, while he yelled at some one on the phone in a foreign language. Then a few hours later we heard a woman in the next room screaming for over 30 mins for HELP! When I picked up the room phone to call the front office for assistance. The phone didn't work. So I had to use my cell to call get the number for the office and call to ask for the police. So I got no sleep night 1..and for constant fear after very little on night 2. The other room beside us was ******* **** in the hall way. The ice machine did not work. The room was very dingy. It was bad all the way around.

          • Initial Complaint

            03/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 3/29/23 I booked the Oyo hotel on the **** from ****** ***. I thought it would be great the pictures were nice and since I was driving with **** **** * ***** I thought it would be relaxing, until I pulled up. The outside looks nothing like those pictures, the doors are painted black and the curtains you can see from the drive are darkish blue. The lobby is also nothing like the picture. It is some what crowded with a glass counter. When I got there I was informed I needed a credit card or a $80 deposit for a none smoking room. I was unaware of this when I first booked. I went in and checked in and left before being back the $80. My children were so upset that the pictures that we saw were not the same as we were looking at!

          • Initial Complaint

            07/27/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I booked a stay to OYO hotel thru **********, when we were that the hotel would be far from where we wanted to stay we tried canceling the booking. I talk to ********** and the said that it would be resolved and we would not have to pay them. We were told that they would talk to the hotel and cancel our stay. But we are seeing that we were charged for the stay that we were never there. We need the money back.

            Business response

            08/15/2022

            Dear Guest,

            I hope you are well!

            We received an email from you regarding a complaint about our services. We apologize for the inconvenience caused. Kindly get in touch with the *** ********* **** at ************ or email at ****************************.

            We appreciate your understanding in this matter.

            Please feel free to contact us for any further assistance at ***************************.

          • Initial Complaint

            07/14/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I booked 2 rooms for the night of July 2 over a month before arrival. After driving 11 hours, I arrived to find that they had overbooked and cancelled my reservations. When I called "customer service" I was told that they were sorry. I asked to speak to a supervisor, I was told they were all too busy to talk to customers. I asked if I could wait on the line for a supervisor and was told again that they were not available to talk to customers. The hotel did refund my money and informed me that they did everything they could to find a room for us but that there were non available. I asked if they would cover the difference between what I agreed to pay there and what I might end up being charged. I was told that they would not do this. I did find rooms on the other side of the interstate exchange, so they had not looked very hard.. There was shoddy customer service from the clerk at the hotel to their "customer service" line. It has soured me on Valdosta and I will be staying in Macon on future trips to Florida and Georgia. My rooms were about $20 more expensive each. I think that OYO owes me that $40. Thank you for reading this... ******* ****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1114 N Saint Augustine Rd

          Valdosta, GA 31601

          Visit Website
          (229) 279-5934

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.