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Complaint Details
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Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested service on AC Unit that was not cooling. A technitian came and said it needed freon ***, They put in freon, charged me a crazy amount and in a few days Unit stopped workig again. I requested a follow up on service, they came and said that was nothing they could do to fix it. I disputed the charge on my credit card. Business owner **** Buzzell called me and said that he would send my account to collection and they did the best they could for $1376!!!! so that my Unit worked for 3 days!!!???
Business response
07/17/2023
Please see attached files. We went to ****** ****** ** ***** ** *****, as requested by ******* ******* to perform services. As you can see by the attached notes directly from our system, when tech arrived onsite the client was aware that the 98 ***** unit was actively leaking freon. The unit was low on freon due to leak and took 4 lbs of freon. Discussed with client having a representative come out and give her options on eventually changing out the units and she was interested in doing so. The request for a representative to come out was forwarded to the office. Shortly thereafter the unit in question failed. **** Buzzell did in fact call and speak with the client and offered to give quote on a new unit. The client was very rude stated that Buzzell Plbg Htg & Air knew that the unit would fail right after we put the freon in it and we did it for the money. It was explained to her that there was no way to know that the unit was going to fail so soon but she was told that it needed to be replaced and she did approve for the freon to be put in the unit prior to it being done. She also called our office after it was complete and paid via credit card.Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
** Aug ** a leak was discovered in my front bedroom closet coming through the ceiling. ** Aug the home warranty specialist Steve M******************** went into the attic to look for the cause. He said it appeared to be coming from a water line. I was informed to contact Ms. Ricky at Buzzell since they are responsible since their work caused the damage. After contacting Buzzell they sent over a technician J. W*** who conducted and completed the water line repair. The water leak had leaked through the insulation over time and had soaked through and damaged some drywall which required replacing. ** Aug was advised by Ms. R***** she would call me on ** Aug to schedule repair work. ** Aug contractor called to schedule repair starting on ** Aug. On * Sep the drywall work was finally completed but needed to be painted. On 13 Sep I called Buzzell and left a message for Ms. R***** with the receptionist since I had not heard back from them in several days to come paint. ** Sep Ms. R***** called me and said she will contact me reference getting repair painted. Never heard back from Buzzell and on ** Sep Mr. M******* contacted a manager at Buzzell and the manager informed him they were not aware of my issue. Apparently Buzzell does not want to hold themselves responsible for completing the job.Business response
10/13/2022
Business Response /* (1000, 8, 2022/10/10) */ Per our Contractor, the original paint that the homeowner supplied dried a color that was significantly lighter than the original color. They decided to wait until everything was complete to return and complete the painting. By that time the complaint had been filed. Our offices reached back out to the homeowner on ******* and made arrangements to complete the work. As of ******* all was completed and customer was satisfied. Consumer Response /* (2000, 10, 2022/10/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) This business has poor communication within which needs correcting, I was contacted a week after issue was resolved to see what the status was.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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