Roofing Contractors
Northpoint Roofing Systems, LLCHeadquarters
Complaints
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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Within less than 6months of installing our roof, we had a leak that Northpoint had to come back to fix. Then in less than a year and half, the new gutters they installed were overflowing which led to damage to our property that will require repairs of up to 10K. Our entire dining room flooring which had just been newly remodeled, had to be taken off, and the drywall on the adjacent walls ripped off for repairs. We have never had such a terrible experience. First they claimed it was the leafguard which they had recommended placing. So they removed the leaf guard but later found that the downspout from the gutters were also cloggedd due to sediments from the residues of the roof. They agreed to pay for the repairs but once the repairs had began they pulled out claiming that they are not responsible. I have recording and texts to show they were willing to pay and are now trying to find a way out.
Business response
04/19/2024
We acknowledge and understand your concerns expressed in the negative review. As a roofing systems company, we take pride in our work and strive to address any issues that arise with our installations.
While we did indeed install your roof and gutters and assessed the water damage, it's important to note that the issues you're experiencing extend beyond the scope of our roofing services and warranty. An inspector, independent of our company, examined your property and identified problems beyond the roof.
The images provided to you illustrate issues with your siding and windows, indicating exterior damage that goes beyond our roofing work. This includes holes around windows, significant gaps in the siding, and extensive wood rot.
Regrettably, our expertise lies primarily in roofing systems, and we're unable to address the broader issues affecting your home. However, we're committed to assisting you in finding a reputable company specializing in the necessary services to remedy these issues. We sincerely apologize for any inconvenience this situation may have caused you.
As per the inspector's findings, it's evident that the problems are not attributed to the roof but rather to significant damage to other areas of your home, particularly the windows and improperly sealed sections. Please inform us if you require the images for reference or if you would like recommendations for an external company that can address these specific concerns. We're here to assist you in any way we can.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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