Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We made an order for my family members college graduation. This company initially chatted with me and received my full payment. Afterwards, I was unable to receive any update information concerning my order. I called via telephone numbers provided by their website and to no avail, no one ever answers and the customer service recording stated that their mailbox is full. I am unable to access anyone. Therefore, I believe this is a fraudulent company. I dont have a tracking number and no **** have been received properly, as advertised. We are Senior Citizens and asking for assistance with this fraudulent company and demand a full refund for their nonexistent fraudulent with my credit card payment.
Business response
12/24/2024
Customer was trying to contact our company on 12/12/2024 for a tracking number and she couldn't get through. An email was sent to the customer after hours notifying her that we are sincerely sorry that she has not been able to contact us and that we will contact her first thing in the morning on 12/13/2024 with a tracking number. An email was sent to the customer at ****** Hawaii Standard time with a tracking number. The complaint to the BBB was made the same day the product was delivered. We contacted the customer by phone on after receiving the complaint letter on BBB to double check that the recipient received because according to ****** the box was delivered and left at the doorstep. The customer confirmed that the recipient did receive the **** and that everything worked out great. Please feel free to contact the customer to verify.Initial Complaint
06/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered Hawaiian **** and i selected two day air. The merchant called me about ************************************************************************* the flowers would die unless i paid extra to have them airmailed overnight. So I paid ****** for the order and then another **** for the upgraded shipping cost. I never received the flowers and when i called, the phone had no voicemail and nobody answered. I believe this may be a fraudulent website.Business response
06/09/2023
Unfortunately, we had to hired a lot of temporary workers during this season and a few of them did not work out so we were short staffed and under trained. We had to make the best of what we had. We receive ******************' email when the order was shipped out with the original ship date and not the revised date that she requested. A full refund has been issue towards her account. A customer service rep also spoke with her on 6/9/2023 and we've sincerely apologize for the oversight that was made on our end.Customer response
06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.