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          Business Profile

          Pool Service

          Right Way Pool and Spa

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            05/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            "Contractor" The Right Way installed an un-level tank. Neighbors tank was crooked and the first thing I did was point out that tank and said I don't want my tank to look like that - it does.Contract include new water pump which he didn't install until we called and complained - within - a week that the system wasn't working. He did, after complaint install a new pump. Perhaps not the quality we paid for.All the piping used was wrong and evidently couldn't be glued together. When it finally rained water was squirting out everywhere. Every joint came apart. Seriously nothing was glued together. ***** was sent multiple videos that he never responded to.There was at least one downspout he was supposed to tie into and didn't.He was to fill the tank via water trucks with water, but instead took enough to set the tank from our neighbors system. Because he never filled the tank he couldn't prime our over flow pipe which still doesn't work. The folks who came out to fix everything couldn't prime the tank because we were out of water.Finally I hired another company to come out and fix everything. That cost me an additional $2,500, but I still have a crooked tank.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Captain Cook, HI 96704

          Visit Website
          (808) 481-9470

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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