Complaints

• Initial Complaint

  01/18/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Repayment arrangement by AMERICAN *********** agreed to a settle of ********* to be paid in sixty monthly payments of ****** which the bank would not do a write off.

  

  Business response

  01/24/2025

  American Savings Bank responded via attached letter.

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bank employees opened up three new accounts under my name funneled money out of my known account and used my identity and credit and money to create a new life for themselves and their family at my expense brought it to attention to bank manager ***** VP Mililani he did little to nothing stood behind the woman who stole my money and took my kids social security checks this business also refused several times to give me my own money because they had spent so much and the employees were able to withdraw large SUMS ******** and ******** never received a statement they changed my address kept my social and drivers license and my personal info withdrew forty thirty thousand (have copies) and I was ALSI questioned like Im a thief a criminal and Im the bad one for bringing it up not a sorry not can we help U and told NO if it was more than two thousand then they closed by account with eleven thousand dollars and went into a meeting swear to God ********** and I said well Im getting the police miraculously after three hours they gave 9000 of my kids social security checks what kind of people steal from kids total lost $750000.00

  

  Business response

  12/02/2024

  Attached is the response letter from ASB. 

• Initial Complaint

  11/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am submitting this complaint because of persistent inaccuracies on my credit report that this company has reported. These errors are affecting my credit score and financial well-being, despite my repeated efforts to address them directly with the company.Since these unresolved issues continue to damage my credit, I am seeking the assistance of the Better Business Bureau to help ensure a swift and comprehensive review. I am requesting that this company accurately update or remove the incorrect items from my credit report. Thank you for your attention and support in resolving this matter.details of the account involve are as follows;Account Name: ********************** Account Numnber: *********/XXXXXX4835 Amount: $ ********

  

  Business response

  11/19/2024

  Attached is our response letter along with a copy of the signature card for the account in question.  

• Initial Complaint

  10/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I encountered overdraft fees from American Savings Bank after I had already deposited funds to bring my account back to a positive balance. When I contacted the bank, I spoke with a representative named Unique. Initially, she failed to investigate my account and offered only a generalized response. It took me three attempts to explain my issue before she finally verified my identity. Throughout our conversation, she repeatedly called me ****, despite my clarifications. This not only seemed unprofessional but also indicative of a lack of attention to ********* specific issue was that I had deposited money to cover an overdraft before the penalty was applied. However, later that day, I noticed three overdraft fees of $30 each, resulting in a negative balance of -$89.10. Unique informed me that because I hadnt made the deposit via an ATM, I was too late. However, my primary concern was that when I made the deposit, no fees were assessed, and they were applied afterward.She claimed I needed to clear the overdraft by 4 PM, but I asked her to check the timestamp of my deposit, and she admitted she couldn't provide that information. If she couldn't see when my balance was cleared, how could she declare that I was late?I inquired about appealing the fees, and Unique said she would escalate my case but mentioned that management was busy and couldnt provide a callback timeframe. When I pressed for an estimate, she responded, There is none. This left me frustrated, as I felt unsure of what to expect.I am now reaching out to the Better Business Bureau for clarification on the timeframe for appealing the overdraft fees. I need to know when my concern will be addressed and when I might expect a resolution, including the potential for additional fees due to the overdraft penalties that brought my account back into the negative.I am expecting a resolution of a reimbursement in the total amount of $89.10 that I had paid on 10/17/2024 to account **********.

  

  Business response

  11/01/2024

  Please see attached our response letter

• Initial Complaint

  09/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  How can this be the number bank in Hawaii , I have had stuff stolen from my bank deposit box in ******* on numerous occasions , plus to there customer service is not all that !

  

  Business response

  09/25/2023

  Hi, 

  Please see attached for our response to **************** complaint. 

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have noticed that I am unable to log in to my online banking and realized that my bank account has been closed or on hold; however, when I try to contact customer service, I have been told that my account does not exist as if it was closed due to suspicious activity or being considered a high risk customer after doing an *** transfer to another bank. Other than that, I hope to have my issue fixed as soon as possible and would like a specific reason if possible on why my bank account was closed if it was or just being put on hold until I can come into a branch to confirm the *** transfer was authorized by me.

  

  Business response

  09/18/2023

  Good morning, 

  Please see attached for our response to this complaint.  

• Initial Complaint

  07/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have contacted customer service a lot of times whenever I dispute an authorized transaction with them; however, I have been told by most of them to contact the merchant first for a refund of a canceled service or an item that I no longer need or want or that has never been delivered, lost or stolen even though the merchant sometimes refuse to give me a refund or I am unable to reach out them. Even though I have contacted the merchant for a refund, sometimes the merchant does not respond to me and therefore does not give me a refund and am still being told by the *** to contact the merchant first even though you can dispute a transaction on your bank account for authorized charges instead of just unauthorized charge as customers should be allowed to file a chargeback for an authorized transaction if the merchant is not willing to help or refuses a refund to the customer. Other than that, I hope to have my issue as soon as possible so that customer service representatives understand that I should be able to dispute an authorized transaction.

  

  Business response

  08/01/2023

  Please see attached response letter regarding ****************' complaint.  

  Customer response

  08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The *** and the *** and ******************** ****** need to investigate these claims and past claims because they are allowing common criminals to disguise themselves as bankers when they are the robbers and NO ONE Investigates blatant racism unauthorized transfers unauthorized withdrawals fraud being locked out of your account deceitful misrepresentations forgery and other types of trickery Why isnt there a federal investigation on these criminals?

  

  Business response

  03/29/2023

  Gentlemen and Ladies, 
  

  A good faith search of American Savings Banks (ASB) database did not show that ************************* has an ASB account.  In that context and having read ************ statement, could you please ask her state clearly her concern with ASB?
  
  Mahalo, 

  **********

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to the ******* branch on 03/02/23. Did a principal pmt for mortgage loan, $2000. When I got the stmt, the $2000 was put on hold into a misc status. Then applied on 03/05/23, after auto pmt. This is incorrect, as the principal pmt should have been applied prior to the regular pmt. The interest amount is incorrect. Please contact me asap. I tried to contact ASB on 03/09, when I got the stmt. ***************************, ************, *************************

  

  Business response

  03/12/2023

  This complaint has been resolved directly with the customer as of March 10, 2022.  Please see attached response letter for more details. 

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with American Savings Bank and do not have a contract with ************* Services. They did not provide me the original application like I asked. My identity was compromised to many hackers or scammers. These hackers and scammers stole my Social Security information as well as my banking information. They also tried to send me a fraudulent check to my bank account, which my bank unauthorized the check and closed my account. I demand this account be deleted from my credit report. Details of the fraudulent check: Date of Transaction was 7/20/2022. Amount of the dispute: $1,000. Tracking ID: *******. Confirmation Code: ********. I demand to have this account deleted from my credit report and reinstate my account back, as well as my refund for this inconvenience that these hackers or scammers did to my credit report.

  

  Business response

  01/13/2023

  Thank you for reaching out to American Savings Bank. Identify theft is real and rampant, we encourage customers who have been a victim to file a report with the ************************ and submit the report to the bank at ****************************** Upon receipt, the bank will review and take the necessary steps to rectify the issue.
  In July, the bank made multiple attempts to question you about the $1,000 check deposited via mobile banking. However, you were uncooperative and therefore we made the decision to close your account and discontinue the future banking relationships. As a courtesy, there are no fees or monies owed on the closed account.
  American Savings Bank did not report your account to any credit bureaus. Please reach out if you have documentation stating otherwise.
  Best ********************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩