Complaints

• Initial Complaint

  10/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  Fidelity National Title & Escrow of Hawaii, ****made a mistake in escrowing 1114 ****** ** 305 and double counted the amount that the *** billed me for, which was already paid by my auto insurance company. $8354.97 I emailed ******** to correct this, but received a response from Fidelity National Title & Escrow of Hawaii, **** that there was no mistake.ESCROW NUMBER FHAW112402087 I am requesting correction.I am attaching supporting documentation below.

  Business response

  10/10/2024

  Please see attached letter for a detailed response.

  Customer response

  10/12/2024

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  Customer response

  10/17/2024

  
  It is unreasonable to say that the escrow company is not responsible for the damages I incurred. I lost over $8000 due to the escrow company's accounting errors. I want to go to arbitration.
  

  
  

• Initial Complaint

  04/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On June 7th 2021 escrow closed on a property I sold using Fidelity National Title Company located in ****, Hawaii, Prior to the close of escrow the title company received 2 separate levy's from the State of Hawaii ********* The title company chose to pay only 1 of the levy's, They ignored the notices from the *********, which resulted in the state coming after me for the payment .while adding penalties and interest The Title company violated the Statute and according to the statute they are liable to pay they continue to ignore all communication, leaving me no choice but to file a lawsuit.

  Business response

  04/23/2024

  Aloha, 

  Our response to this complaint was emailed to ************************************ on April 18,2024 and a hardcopy of the letter was mailed the same day.  Please find a copy of the letter that was provided and the below email sent on April 18th.  

  Good morning,
  
  Please see the attached letter with regard to the below referenced claim, sent on behalf of *********************** Fidelity National Financial.
  
  Please contact *************************** if you have any questions or concerns. For your convenience, she can be reached at ************ or ***********************
  
  Thank you and have a great day.
  
  *********************** | Legal Assistant
  Fidelity National Financial | Claims Center
  ****************************************
  Email: ********************
  
  
  

  Customer response

  04/29/2024

   
  Complaint: 21570416
  
  I am rejecting this response because: Fidelity National to date still has not completed their investigation of this matter, furthermore we have acknowledgement from Fidelity that they received the levies from the State of Hawaii prior .They failed or possibly refused to pay and stopped responding to the State of Hawaii. Their failure to act responsibly has now resulted in damages to me.
  
  Sincerely,
  
  ****************

  Business response

  05/08/2024

  Please see attached letter for a detailed response.

  Customer response

  05/08/2024

   
  Complaint: 21570416
  
  I am rejecting this response because Fidelity National Title Company Corresponded with my attorney more than 2 weeks ago that they would be in touch with him regarding this matter ,We have not heard so much as a peep from National Fidelity.
  
  Sincerely,
  
  ****************

  Business response

  05/20/2024

  Please see attached letter for a detailed response. 

  Customer response

  05/20/2024

   
  Complaint: 21570416
  
  I am rejecting this response because: I never received the said letter of April 25th,Furthermore the State of Hawaii took the money and sold stocks from my retirement account to satisfy the levy that was caused by the Title company. This was all done prior to the Title company stating that they satisfied the levy, I believe that what is being said  by the Title company is simply not true at all and I begin with the letter that they said was sent to me that was never received.
  
  Sincerely,
  
  ****************

  Business response

  06/13/2024

  Aloha,  

  Please see attached letter response for your records.    

  ******, 

  **********************;

  Customer response

  06/13/2024

   
  Complaint: 21570416
  
  I am rejecting this response because: The Title Company has Not resolved this issue, I am the one that provided the release of the lien as it was sent directly to me from the State of Hawaii, Yet the Title company is leading the BBB to believe that they are the ones who has provided the release, Furthermore the State Of Hawaii has already  liquidated my retirement account for the mistake that Fidelity National Title Company has made. I have incurred additional damages as well. Lastly How can the Title Company say that they will not answer a fifth time when they have Not resolved the Issue??? This is the tactics they used when corresponding to the State of Hawaii and with my Attorney they simply stopped responding now they are trying to use the same tactics with the BBB instead of resolving the issue!!!I shutter to think of the how many other lives have been destroyed because of their negligence. I urge the BBB to hold them accountable and make them come to a resolution on this matter. 
  
  Sincerely,
  
  ****************

  Customer response

  06/26/2024

  Became aware of the issue when the State of Hawaii levied my retirement account, We have not filed in court yet as we are trying to come to a settlement with the title Company ,However that has not been accomplished  as of yet.

  Business response

  07/16/2024

  Please see attached letter which was sent to ***** at the BBB on July 10, 2024.

  Customer response

  07/16/2024

   
  Complaint: 21570416
  
  I am rejecting this response because, This is just another way of Fidelity National Title Company skirting the issue/problem. My Attorney will be in contact with the Title Company shortly, I urge the Better business Bureau to stay engaged in this matter to ensure it is resolved ,otherwise I fear that the Title Company will simply act as they have in the past and simply ignore or not respond . ie The reason I was put in this position to begin with.
  
  Sincerely,
  
  ****************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  RE Escrow file: FHAW72208093 ********************* with the Fidelity Hawaii Office on Maui was selected by the seller of a property I purchased to facilitate the escrow. During our escrow, which had to be extended, there were 3 title transfers that took place, from Seller A (*ank) to Seller * ****** of VA), then from Seller * to Seller A, and finally from Seller A to myself. Prior to this escrow. First Hawaii Title facilitated the transfer from the previous owners to Seller A.When I then resold this property earlier this year, and used First American Title to facilitate the escrow, they discovered unpaid HOA transfer fees totaling $1,200. The breakdown for this $1,200 is a $300 per title transfer assignment from the **** After the discovery of these previously undiscovered ***************, I contacted my former escrow officer, who passed me along to ******************. ******** took my information and request for reimbursement in the amount of $900 for the 3 title transfers prior to my taking title, via phone in the last week of October. She said she would get back to me the next day, and never did. It wasn't until I emailed her to follow up on 11/20/23, that I received the response: "My apologies for the delay in getting back to you. In review of our closed file, we were not notified of any Association at the time of closing. Therefore, we will not pay for any fees transfer fees due."It is a Title and Escrow companies job to do the due diligence required to determine if a subject property is in an HOA and if there are any outstanding dues owed. Fidelity failed to do their required level of due diligence and provide proper care in this transaction, which resulted in my being forced to pay a total of $900 in back due transfer fees that should have been the responsibility of the previous seller.To date, ******** has only attempted to pass me along to their title claims department and did not comply with my request to loop in their legal counsel.

  Business response

  12/14/2023

  Good Afternoon, 

  A response was mailed to BBB on December 7, 2023.  However, in light of the voicemail received, we are attaching the response letter via the BBB portal. 

  Business response

  12/14/2023

  Good ********************************** mailed a response to the BBB on December 7, 2023.  However, it appears that the response letter was not received.  As such, please see the attached PDF that responds to the complaint. Thank you.

  Customer response

  12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The above named company created false documents. They were ostensibly made to show a completed real estate transaction for a residence next to our property. However, this firm used our residence, in part, in these documents. The property next door and our property were commingled in the paperwork. Company personnel have the pertinent information on this matter. (FYI, the *** number that appears on the first page of the documentation: (1) 2-8-014-002, is our parcel at ***********************************; it should be: (1) 2-8-014-001, which is the property next door at *******************************, the property that was actually sold. On page 10 of the documentation, a false claim indicates that a person sold our property to the our neighbor at ********************************)

  Business response

  04/22/2022

  I am the in-house counsel for Fidelity National Title & Escrow of Hawaii.

  First, the claimant is not a customer of ours or an insured. 

  Second, the error contained on the deed does not legally affect his property. TMKs are merely information notes on a Deed and does not affect ownership, either in the title plant or in the real property tax records. We called the tax office to confirm that the tax records were not affected. Further, we checked the title plant to confirm the Deed does not appear on his property index. A Correction Deed is inappropriate as Correction Deeds are to correct legally pertinent information such as the names of the Grantor and Grantee, the tenancy and the property description.

  Customer response

  04/22/2022

   
  Complaint: 17066340
  
  I am rejecting this response because:  The paperwork must be corrected to exclude any mention of our property in a transaction in which we had no part.  Also, the documents also include a false sale of our property by one individual to another person.  This is fraud.  We also believe that the documents were created deliberately to further some kind of scheme that is not completely apparent for now.
  
  Sincerely,
  
  *************************

  Business response

  04/26/2022

  The accusations are baseless. No fraud has taken place. Again, the error has no legal effect, as confirmed with the Real ******************* and with the indexing on the title plant. A correction document is not proper as the tmk is merely an informational note on the Deed in question. Further, the complainant is not a customer of our company. As this company has investigated and confirmed that there is no legal ramifications of the typographical error, we will no longer be responding to this complaint.

  Customer response

  04/29/2022

   
  Complaint: 17066340
  
  I am rejecting this response because: The fraud was intentional. The documents need to be corrected or voided. We have contacted the state insurance investigator and other parties on this case.  This business is a threat to others who may see their properties compromised in this underhanded way.  BBB needs to pursue all legal means to compel this company to adhere to the law.  (We were never a customer of this outfit, so none of our property information should be a part of any transaction done by them. That information needs to be removed.)
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩