We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Art Supplies

          Ocean Paper

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Art Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            07/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On June 15, 2024 I ordered The Ocean Paper's Old Hawaii paint palette for $95 (total amount with shipping and taxes was $106.95). On June 22, 2024 I received an email with a tracking number - a label was created by the **** but the packaged was never picked up/mailed. The tracking number is ******************************. On June 29, 2024 I emailed The Ocean Paper for an update. No reply. I followed up via email on July 3, 2024. No reply. On July 8, 2024 I asked for an update on Instagram since they've been active there. No reply. I would like a full refund. Thank you for your help! Also, here is a link to my order: **************************************************************************************

          • Initial Complaint

            01/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            9/12/23 I ordered a Bamboo Paint Pallet w/ 36 handmade paints from Ocean Paper. It was in stock with no delay in shipping (other items were listed as pre-order or had 2 week delay in shipping notes). I was charged 9/13. Having not received any indication of shipping several weeks later, I sent an email asking when I could expect it. I received no response. I tried various methods to reach them (online form, email, ******************** and received no reply. 10/20/23, concerned, I submitted a dispute to my bank. 10/27/23 I finally received a shipping notice with ***** but it has never moved past ***** awaiting item". Tracking number still showing this today: ****************************** I kept emailing and messaging, never receiving any response. 12/17/23 (over 3 months after my order) I finally received a response via Instagram that I had been refunded "months ago". But I never received a refund or any other communication from this company. I wrote back letting them know I did not receive a refund, asking for clarification. No response.1/8/24 my bank closed the dispute. They said the charge was authorized (which I do not contest) and correct. The merchant "has not provided a reversal of the disputed transaction" and there is nothing further they can do. I replied to the Instagram message again and was asked for proof I did not receive the refund. I sent the letter from my bank and screen shots of all of my account transactions since my purchase on 9/12/23.I followed up on 1/8 and 1/9. On 1/10 I was told it would take a couple of days for them to issue the refund. 1/18/24 They have not responded to two more follow ****

            Customer response

            01/28/2024

            I received communication from Ocean Paper last week after they received the complaint. The money was refunded and it arrived in my account yesterday.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4919 Pepelani Loop Apt 33B

          Princeville, HI 96722-5358

          Visit Website

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.