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          Business Profile

          Auto Repairs

          Don's Big Island Towing

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            2/5/2024 i had taken a 2004 mini ****** to Don's Big island Towing for repair on the front wheel bearing replacement both driver and passenger sides they where paid 300 dollars in cash with no receipt given. 3/13/2024 i was driving my car and the front axel had fallen apart causing me to all most loosing control of the *************** off the road after getting control of the car i had to try and drive so i could get off the to a safe pull off location. On 3/13/2024 I contacted ***'s Towing To have my car taken back to there shop and was charged ****** for a wrecker tow and still waiting a requested reciept. After the tech looked at my car they told that it would be over 4k just for a new transmission not including the over front end suspenion parts need plus labor.

            Business response

            04/05/2024

            ********************************

            Don's Big Island TowingI

            I have read the complaint from *************************. I'm very sorry to see how he feels about his experience with us. His car, a 2004 Mini ******, came to our shop in early February for Front Wheel Bearings replacement. He bought the parts for the replacement. We did the job and the Front Wheel Bearings were replaced. As **** stated, we received a call from him on March 13 that his car broke down. We towed it to our shop from the **** Oncology parking lot and did an inspection discovering the Lower Control Arm failed causing the axle to pull out of the transmission damaging it. This issue is completely separate from what the car originally came in for, Front Wheel Bearings replacement, which were replaced. The Control Arm is not a part of changing Wheel Bearings. It is a completely separate component. Looking at the Control Arm we could see that it rotted from the inside out. We explained to him what happened and asked him what he wanted to do. He did not want to repair it after he was advised the cost would probably exceed $3000.00. He wanted the car brought to his home. We towed the car to his house and gave him his receipt. As for the receipt for the Front Wheel Bearings charge, $300.00 as stated in the complaint, he said he did not want one. The receipt is on file in our office. His disputed amount is not what we charged him. 

            Thank you,

            ********************************

            Customer response

            04/09/2024

             
            Complaint: 21471757

            I am rejecting this response because:

            Sincerely,

            *************************

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          BBB Rating & Accreditation

          A+

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          Contact Information

          PO Box 219

          Volcano, HI 96785-0219

          (808) 967-7688

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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