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          Business Profile

          Energy Conservation Products

          Pacific Energy Strategies, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Energy Conservation Products.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I was told that replacing the invertors on my solar panels would lower my electric bill. Instead my bill has elevated with the new invertors.I was lied to by Pacific energy.Dear Better Business Bureau, I am writing to file a formal complaint regarding the poor service and financial harm I have experienced , I noticed that my electric bill had increased from $35 to $150 per month. I contacted Enphase to report this issue, and they recommended replacing the inverters on my solar panels. I agreed, and they sent me 18 new inverters at a cost of $3,403.87. I will be sending a formal complaint on ****** later .I hired Pacific Energy Strategies LLC, to install the inverters. His technician came over on a Saturday and replaced all 18 inverters. Unfortunately, since the new inverters were installed, my electricity costs have risen even further. Over the past three months, my monthly electric bill has been between $200 and $250a significant increase from before. Additionally, I reached out to ***** at Pacific Energy Strategies to explain the problem after paying them over $14,000, but he claims that all my solar panels are working and refuses to provide further assistance. Request for Investigation I would like to formally report the poor performance and lack of accountability from Pacific Energy Strategies. I feel this companies have acted unjustly and have caused me significant financial hardship. I request that the Better Business Bureau investigate this company .Sent from ***** ********** **************************

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          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 22

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Waipahu, HI 96797-4702

          Visit Website
          (808) 265-5971

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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