Reviews

I purchased a van from CarMart. Shortly after we purchased it the battery went bad. They charged us for a used battery which we paid full price for. The van continued to glitch and fail to start on numerous occasions due to lights randomly coming on while it was sitting unattended. When you put the key in the ignition it would turn the headlights on automatically even though you never turned the key. The stereo would play with van off but would lock once van was turned on. The next time it would all work the opposite way. This caused the battery to drain and eventually killed the battery so we had to purchase another one. After we changed the battery the alternator went out and caught fire. I replaced the alternator and the new one fixed the issues for two days and then it went out just like the previous one did. I ended up junking out the van and purchasing a truck from them. I have only had it a week and it is starting to present the same issues as the van. When I lifted the hood I noticed both battery posts were severely corroded. The underneath was rusted badly and covered with a rust undercoating. There is a clunking in the axle of the truck. The steering wheel is not straight. The idler pulley is squealing bad. The windshield moves when you push on it because they have a foam strip holding it in place. It is not sealed. You can literally push on the windshield and it moves. When you press on the accelerator it makes a turbo whining sound but does not accelerate until it warms up. It went from smooth driving and clean appearance truck to seriously faulty parts within 1 week of purchase. There are numerous other issues as well.

I bought 2 cars almost at the same time from the carmart in Burlington IA, also known as Colonial Auto now a days. among these cars was a Dodge Caliber which quit running 2 and a half weeks after purchase, the car lot manager Travis [at the time] sent this car to first the dealer and then to a repair shop named C.A.R.S in Burlington IA. Neither of which could pinpoint the problem and or fix the broken car. Terry Schnack is the owner of that repair shop and he remembers that situation very well with that caliber according to him, It was taken back to the car lot and sat there in the lot for almost 2 weeks. I called Travis asking about any info on my Caliber to which he replied COME ON IN MR BROWN AND WE WILL FIGURE SOMETHING OUT I went in to talk to him that afternoon and he stated that he would simply trade me out of the Caliber and put me into another car, so I did just that and chose a 2005 Grand Cherokee which I still have and has been paid for in full for a couple years now. now think about that, so CarMart is willing to let me give a car back to them as a voluntary repo and in the same exact day let me buy another car? Just Last month 4/23/2023 I found a Wrangler that I wanted to buy from a different used car lot in Des Moines IA, after they ran my credit report low and behold there is a voluntary repo under my name with the dodge caliber, I called and spoke with John which is the district Manager for Colonial {CARMART} and wouldn't you know Travis doesn't work for the company anymore but I did explain to John exactly what happened and he stated that this sounds like something Travis might do, little did Travis and or John know the conversations are all recorded on my iphone automatically, I have disputed this incorrect information several times on my credit karma to which CarMart keeps saying the information is correct in which it is not correct at all, yet they refuse to remove it from my credit reports,

They **** their faulty spark plug that is covered in my service contract fried my cars computer which is not covered these are words from their own mechanics. So basically a messed up part caused my cars perfectly good computer To be deemed useless and now that they messed up my computer they want me to pay 850 for a new computer couple hundred for labor 3-4 hundred for a new master key because you need 2 master keys to reprogram oh and on top of that I have to pay a separate dealership to program it too totaling upwards of **** bucks all because they neglected to fix my car said it was fine and now I have to pay for 100 percent of the cost all because their service contracted part ruined my non service contracted part