Complaints

• Initial Complaint

  11/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A Got A 2010 Ford Explore From This Car Dealership October 26th, 2024 Within 3 Hours Of Getting The Car it Broke Down Which Was A Saturday Back Wheel Started Smoking & Was Told to Call The Fire Department Incase The Car Blew Up They Told Us To Not Drive it To Call A Mechanic Immediately in The A.m. They Was Closed Sunday So I Called Them 1st Thing Monday They Told Me They Wouldn’t Be Able To Tow The Car In Until Wednesday Call Back Tuesday Possibly They Would Tuesday They Didn’t They Came Wednesday Which Was 5 Days Later I Called Them For Days Wasn’t Able to Get The Car Back Until 11/06/24 Which Was a Wednesday I asked for The Money Back & To Just Close The Contract They Refused & Told Me it Was Ready to Pick Up it Was Fixed & No More Issues 13 Days Had Passed and The Next Day Was The 14th Which Was My 1st Payment Date She Gave Me a 7 Day Extension Since I Wasn’t Able to Use The Car The 1st 2 Weeks! long Story Short Today is 11/14/2024 Thursday I Contacted Them About Emailing Me My Original Signed Contract They Told Me To Go In Person Get A Conract Printed Athen Sign it if I Want A Signed Copy I Also Told Them I want The Original Papers I Signed which was Blank Papers & They Are Refusing to Email Me My Contract So I’m going Up There Now it is 2:50pm & I should Be Up There At 3 something & I Will Record The Conversation etc & Try to Get Both Copies !

• Initial Complaint

  07/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to motor city carlot I had *** dollars I told them before going to the carlot what my wishes were how I wanted my money divided I found the car that was priced *** down all the other cars that year and shape wasm2x to 3x more first red flag I wanted to test drive it I was told I only could go around the block so I went 25mph round the block it ran good at 25mph and cold engine so I told again how I wanted my money to go I was told ok so I sign the papers I ask how does it drive on the innerstate told great so I left with the car on innerstate got to 45mph and it started to cut out and front end sounded like it was going to fall out sure that's why I only got to drive it around the block 2nd red flag I call as soon as I got home told the boss about told him I want a different car he said to take it to there shop I tried to it broke down had to be towed I figure they would not charge me because they new the car had issues that's why only *** down I call talk to Gary the owner telling him how I got only 18 miles of driving for *** dollars I wanted a different car he said let's see what's wrong with it I sent certified letter to Gary telling him how unhappy I was and either give back part of the money or put me in a different car I also texted him no response I haven't heard nothing I have not got part of the *** or different car or even got told the car was fixed I then read how the salesman didn't divided my money how I ask he put the whole *** as down payment 3rd red flag who in the world would put *** dollars down on a *** hundred down car unless you new the car was junk and you wanted the hole amount because it would not make it to the next payment ************************************ they scared me out of *** for 18 miles of driving they new that the car was junk they lied to me about my money going to what I asked for it to go 3 times I told them

  Business response

  08/16/2022

  Business Response /* (1000, 5, 2022/07/18) */ We have all supporting paperwork needed for this case. We sell AS/IS vehicles, he put down what we had been asking for a down payment. It was not a $*** down vehicle it was a $*** down vehicle. I don't know where he got confused but he should have looked at the paperwork when signing a Legal Document. He paid the $*** down that we required for said vehicle. If you have any other question, feel free to give me a call at the number listed below.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***************** They keep trying to tow my car when I was up to date on my payments. The lady said they get to pick 3 months out of the year where I have to make 3 payments instead of 2. A lot of people has been getting scammed by them and their towing company.

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/04/21) */ We have all paperwork to support this case. We do not "pick" the 3 months a year that they have 3 payments that month. It is set up from the day they purchase the vehicle. If their payments are set up for every other week then it just depends on how many days are in that month on how many payments, they will have that month. If you have any questions, please feel free to give me a call at the number listed below. Consumer Response /* (3000, 7, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) My payments are every 2 weeks. There isn't 5 weeks in April I made my 2 payments on the 30th of March the tow guy shut down my car at 10pm, and he made me give him $*** to stop the tow. I showed him my receipt and he said "I had a payment due April 3rd" it was the 18th they won't let you slide being 15 days late. The woman said my paymets were due the 2nd, 16th, and 30th. Their stories didn't add up look at their ratings and reviews they're taking advantage of people who are in poverty. That's how they make all of their money through the towing scam. Business Response /* (4000, 9, 2022/04/27) */ He must have looked at it wrong, she had a payment due the 2nd the 16th and the 30th of this month. She paid on 3/30 for the month of March, we didn't have a payment before that since February. We let her go for almost an entire month with no payment. We have all supporting paperwork. If you have any questions, feel free to give me a call.

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