Complaints

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I vacated my unit January 31, 2022 and I have been trying since then to reach out to the management to no avail. I lived in this unit for 14 years and normal wear and tear should be expected with tenancy lasting that long. However the list of charges they have sent over is immense. I do admit fault for some wall damage beyond small nail holes and I spoke with the previous owner about that and will pay for those damages quoted at $50. They are trying to charge me $120 to replace the ************* *** states that the average life expectancy of rental carpet is 5-7 years, therefore one should assume it would need to be replaced after 14. They are charging me $300 to replace closet doors that were fully intact other than the poor design allowing them to come off their track frequently. They are charging me $86 for a broken shelf on the refrigerator door, and again the average lifespan of a rental refrigerator is 10 years. They also claim that they had to pull the toilet out and unclog it all the way to the main line because they found cat litter. I did not own a cat as I am allergic. Upon informing them of this instead of looking into it she said she could rerun the charges but that it would probably cost more money so "we should leave it as is" There was nothing that could be considered excessive property damage (outside of the wall damage spoken about previously) upon me vacating this unit. Only normal wear and tear. I am including for your reference Appendix 5D of the *** life expectancy chart. I also am being charged for cleaning things that I have provided photo proof that I cleaned. I have also been charged a "prorated garage fee" that the manager said she would remove and never did. These are just a few examples. This seems like something they commonly do to get people who don't know their rights to pay them more money.

  

  Business response

  09/11/2022

  Hello ****** - Thank you for being a Pineview resident for so long.  We apologize for your experience with your move out refund and have attached a couple of the photos. 

  
  We are willing to make some billing adjustments:
  Prorated Rent: $59.66
  Painting/Cleaning all cabinets: $95
  Repair broken fridge door:  $86
  Replace carpet/pad: $120
  Cleaning bathroom sink/tub/toilet:  $140
  Clean ceiling fan:  $20
  Total:  $520.66
  
  We hope this resolves your complaint.
  
  Thanks,
  
  ****
  Cedar Valley Living, LLC

  Customer response

  09/23/2022

  I appreciate you being willing to listen and take my complaint seriously. I will accept the billing adjustments. However I would also like to note that I hope you have a conversation with your employees. The way they behave is extremely predatory. I was able to take my knowledge and bring this issue to you for resolution. Not everyone has the resources to do that. I would also like someone to reach out to me via email so we can discuss a payment plan to get things taken care of.

  

  Business response

  09/26/2022

  See attached 

• Initial Complaint

  04/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I would like to state that I was only in the apartment for 6 months. I am very upset that there was never a walk through of the apartment before I moved in or when I left. Therefore, being charged for things that I cannot take care of are left to the opinion of the apartment manager or building engineers. I am being charged for priming and painting of walls as well as new blinds that they say cannot be cleaned due to my use of candles being in the apartment. I was on a ground floor apartment. There was a lot of muggy smell. In addition I am charged for carpet cleaning. I have two small dogs for which I was charged $200 for each. I have a chihuahua and a s*** zuz. Together they weigh less than 8 lbs. I imagine that the deposit would be to clean the carpet, if needed. Not fair.

  

  Business response

  04/08/2022

  Hello - we have reviewed your case.  We are able to waive the carpet cleaning charge of $65 and the blinds charge of $120. The total adjustment is $185.  If this is acceptable, we can send you your check in **** business days.

   

  Please let us know,

  ***********************

   

   

  Customer response

  04/08/2022

   
  Complaint: 16991359
  
  I am rejecting this response because:
  I paid $400 for non-refundable fee for the dogs plus an additional $50 for each per month..total $700.In my calculations it was more than enough to clean any carpet, if it was dirty, or any wear and tear that there may have been. 
  I also cant believe that the shades were $185
  Sincerely,
  
  *************************

  

  Business response

  04/19/2022

  I am sorry that you were unhappy with your experience here. The remaining cleaning/maintenance charges are $290, which we were charged by the painters/cleaners.  If I can get approval from the owner for the remaining $290 would that resolve this issue?
  
  
  Candy H
  
  

  Customer response

  04/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩