Reviews

I am writing to express my profound disappointment with the handling of our ongoing concerns over the past 18 months. The responses we have received from Hibu have been dismissive, unhelpful, and, at times, unprofessional. Implying that our issues are insignificant, nonexistent, or untraceable suggests either a lack of concern or competenceboth of which are unacceptable.On or around November 5, 2024, we discovered that the phone number listed on our website was not functioning, with callers receiving a message stating the number was no longer in service. This marks the second occurrence of such an issue. Previously, we explicitly requested that no tracking number be added to our website, instructing that calls be routed directly to our primary phone number. However, contrary to our explicit instructions, a tracking number was again added.After reporting the issue, a customer service representative reviewed the recordings, confirmed the problem, and eventually removed the incorrect number, redirecting calls to our actual phone number. While the issue was ultimately corrected, it caused significant disruption to our operations.These errors have happened 2 other times during the 18 months and has disrupted our operations and undermined our confidence in Hibus ability to manage our online presence effectively. Other incidents we did our best to work through them with HIBU Past incidents included the websites contact number directed calls to the wrong party.Form submissions that were erroneously sent to customers instead of our business.These errors have disrupted our operations and undermined our confidence in Hibus ability to manage our online presence effectively. These outages had a direct and adverse impact on our business, resulting in lost opportunities and revenue. Over the past 18 months, we have paid Hibu approximately $24000, and since nov 5 we have paid other companies another ****** to fix hibus errors.