Reviews

RECENTLY—CALLED BEN FRANKLIN—to COME BACK to my home to 1) Look at a Toilet they worked on in 2016 that is leaking since they worked on it. And 2) Look at a toilet that was not flushing right and was not filling right in the tank. This was the FRIDAY before XMAS-2023 B$ a weekend and a holiday---not much time to shop around or call another plumber. I was hoping they would be accountable for the broken toilet they removed and replaced in 2016. NO –they didn’t. As far as the prob. Toilet that was not flushing right and not filling right. The plumber they sent—DIDN’T FIX it. OVERCHARGED ME. Left me with the toilet-making a noise-and MORE PROBS than I called about—I CALLED them BACK—ASKED them to have their MNGR call me—HE DID NOT CALL ME BACK—I KEPT CALLING—WAITED FOR 2 WEEKS—listening to the TOILET. FINALLY the MNGR BILLY—SENT SOMEONE—But the DAMAGE WAS DONE-NEW PLMBR FIXED it--but I GOT MY WATER BILL—which was DBLE what it normally is-And BILLY did not REFUND the OVERCHARGE for the WORK that WAS NOT DONE RIGHT—B/C it was not needed. THEY ENDED UP COSTING ME MONEY! TIME and STRESS! Before XMAS and then the two weeks AFTER XMAS—PLUS they were NOT accountable for the BAD work they did and overcharged me. The Second plumber was good—but in light of everything else—esp the bad manager—I can’t believe they leave a customer that is calling them telling them about the sounds I was experiencing—they SHOULD have known that it was costing me on my water bill! Im not a plumber. I’ve used other plumbing companies and they will advise you on a call-in to take precautions.(like to shut off the water) If you describe the sounds you are hearing. But to know that they did work and I am calling and TELLING THEM that the work they did is BAD—and make me CALL AND CALL AND CALL—to get them BACK! And tell them they overcharged me—and NOW I get a WATER BILL that is WAY TOO HIGH—with an orange warning notice from the water company ---calling my attention to the high bill. WRONG!

We apologize for the stress we caused this customer. ******************** came out and replaced the fill valve, which did in fact need to be replaced, but did not also replace the flush valve as he should have. The customer was only charged the price of the fill valve on this call, and was not overcharged. We then returned to replace the flush valve for free due to the mistake by the first plumber. When the toilet in 2016 was installed, the customer was informed that she had very hard water that would deteriorate the inner parts of the toilet over time. She was offered a water softener unit to prevent this from happening but declined. Because of this, the toilet had no Warranty, and therefore would not be replaced for free 7 years later. This is detailed in the invoice notes of the 2016 call.

Had a leaking shower. They came in to fix it. Didn’t turn water off all the way so it made water pour into my basement. They tore up the shower trim. They didn’t even check their work and didn’t put shower head on correctly so now it’s spraying water everywhere.

We apologize for the mistake our Tech made by not installing the shower head correctly. A different Tech along with our Master Plumber returned to the home the same day this review was submitted and fixed the problem, at no extra cost.