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          Business Profile

          Department Stores

          Theisen's

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Department Stores.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/11/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 9/19/2022 i purchased a masterbuilt smoker/grill from Theisens in ************, Ia in the evening. I assembled the grill the next couple of nights and discovered i was missing the 2 smoker grates. I called the store and ******** told me they had the grates. I drove ************************************************************************* a gift certificate for my troubles. At the time ******** told me she would contact the vendor and get replacements and would try other stores to see if she could find replacements. I have recieved a message from ******** and a call from someone else from thisens but she didnt leave a return # so the message was useless.Its now 10/10/22 and no grates and unable to use the smoker i purchased almost a month ago. I expect someone from thiesens to reach out and ask for my address and ship the mising parts to me. I placed a follow up call on Oct 1 2022 and spoke to a manager about my parts and she assured me she would call me back that day, didnt happen. I called again on Oct 8 2022 and was told by an employee that ******** would call me back. It's Oct 10 2022 and I still haven't received my parts. I sent an email to corporate Thiesens and to ************* regarding this issue.************************* ****************************************************

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          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Years in Business: 98

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          6201 Chavenelle Rd

          Dubuque, IA 52002-9692

          Visit Website
          (319) 462-3539

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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