Complaints

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Im hoping using this medium I can get in contact with someone who can help me. I bought a 2018 Kia ******* from Billion Nissan in **********. I even bought an extended warranty. About 6 months ago I started to have low oil. I called to get the information on my warranty as it wasnt with my packet when purchasing the vehicle. I was told I needed to talk to the business manager to get the warranty information and never got a call back. I tried a couple more times but never heard back. I didnt notice the issue again until recently and I finally got a hold of *** at the Kia ****** in ********** and she gave me the name of the warranty company. She knew it right away so not sure why previous i needed to talk only to the business manager. I called the warranty company and they told me my warranty was no longer valid I was over the miles. **** disappointing as it took me 6 months to get the information and now I cant use it and my vehicle has major issues. I dont live near a billion auto or I would have gone to one. I finally went to the dealership this last weekend and all the sales manger, ******, could tell me is that it he didnt work here then so it wasnt his problem. *** been waiting from a call from the general manager for 2 plus weeks when I talked with *** and finally got his name and tried to call and ask for him today and was told again he would call me back. This is disgusting that no one at their organization can ever call anyone back. I would really like this resolved and for then to stand behind their product and the ads they push that say they are family owned and care about your customers.I would like them to repair the car, buy it back or get me into another car for the same monthly payment. Thank you in advance for your help.

  Business response

  01/22/2024

  Thank you for your recent notice.  The issue has been escalated to the finaince director and he has been working with ************ to address this issue with him.  We believe this matter has been resolved.

  Customer response

  01/22/2024

   
  Complaint: 20992999
  
  I am rejecting this response because: No one has ever contacted me about my vehicle. I've called numerous times, sent message you on ******** and stopped by once. I'm still waiting for the ** and/or Owner of Billion to call me and resolve this. I have since put over $10,000 in my car in repairs. My goal is to have you help me pay for the repairs since you wouldn't provided me the warranty information. If provided at the time these repairs would have been covered. You conveniently waited until my warranty was out to provide it. I feel like you think if you just ignore me this issue will go away. You clearly don't care for repeat business.  
  
  Sincerely,
  
  *****************

  Customer response

  02/12/2024

  I was not able to update this online but this complaint has been resolved. I was able to get a settlement from Billion for $4000 to offset my financial set back. Please update my case as satisfied and closed. 

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I went in for a oil change and asked about a axle problem. They charged me 80$ for a diagnostic fee on top of my oil change totaling to $141.70. They told me what was wrong and that the fix could be around $1600. To instill faith, I asked could I pay on the $1600 so that they knew I was returning for service on my car. I ended up leaving my project for my job and I had to relocate. I did not have time to get my car serviced here. I asked for my money back and was told by a guy name **** (manager) that he would not be giving me a refund because I had the dealership order parts and Im not continuing with service. No one ever mentioned anything about a deposit for service. Before my departure from ****, I called again to attempt to put down more money on top of my $200 over the phone. The manager told me that I cant do that. They usually dont just take payments for something that hasnt been billed. So now they are denying me my funds that I offered to leave for a balance. They didnt do anything but a oil change to my car and whatever axle was ordered why can it not be returned like my $200?

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Feb 16, 2022 I took my 2016 Nissan to Billion Auto to be serviced. This is approx 120 miles from where I live. The next day, Feb 17 oil light came on. I called *************************, Service Adviser and asked why would my oil light be on? He instructed me to drive it to the nearest Nissan Dealership as quick as I could. I was driving on a side road to my house before driving to dealership and thankful I was because this is when the oil filter (my understanding) blew off - my car went ***** ***** - stalled, chugged but didn't stop -- I was going about 35-40mph vs 65mph on the highway. Not having any idea what happened - I drove to nearest mechanic in town (***********). They explained Nissan double gasketed oil filter and engine had little to no oil left in it - engine prob damaged and would need replaced. Followed up with ******* - he admitted he was not only aware it was double gasketed - it was under his instruction that the mechanic, ******* put gasket over top of the other one because whoever did the last oil change did it wrong and they didn't have the time or manpower to fix it so he intentionally double gasketed it!! The only way to assess for damages is next oil change look for engine filings. Per ******* if engine fillings found they were responsible for replacing my engine. Mar 2, 2021 took car back to Nissan for oil change to see if engine had oil fillings. ******* wouldn't let me go back to see oil myself - mechanic ******* brought me a small sample of oil to look at - no way to identify if oil was even out of my car! Said no engine fillings - Quniton put this in writting, refunded my money for oil change, and filled my gas tank. I didn't trust them or the oil sample they provided. On June 9 - I took car back to *********** for 2nd opinion and engine fillings were found in oil! Explained to me - bearings in my car engine withering away and just a matter of time before engine goes. I have spoke to *********************************** **** ********* not helpful & rude

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Complaint is on Billion Nissan of ********** - ************* I have had my 2017 Nissan Maxima in for repairs and normally, the problems are resolved. But there are 2 times I have had the car in for repair and when they finished diagnosing the issue, would give me a fix to correct the issue. The first time was last year when I was told a set of new front struts for over $800 would fix a rattling noise in front suspension. They replaced the shocks and I paid for the work/parts. Did not fix the problem. When I confronted the service **** and even took a service advisor for a ride to prove the sound existed still and he AGREED with me that it was still a problem, they held my car for 2 days and finally released the car back to me saying they couldn't hear anything or find anything. Fast forward to this year and I had some lights appear on my dash. Common problem. They told me quickly it was a Mass Airflow Sensor for the car, about $500 to fix. Fine. They replaced (at least I hope they did, they never ever show you the defective parts) the sensor and sent me on my way. A week later, the very same problem re-appeared. After spending $500 to fix, nothing seems to have been corrected. So either they're mis-diagnosing problems and shooting in the dark and hoping for the best or they're being deceptive and not fixing anything but still charging you for parts that *** or *** not make it to your car, who knows? It's also not like I'm a once in awhile customer, I'm a long term customer and I'm being treated with a total disregard and lack of respect. I do my part, I pay the ****, they should at least do their part and work with the car until the problem is corrected properly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩