Reviews

We are a school (approximately **** students), who purchased a stackable washer/dryer a little over a year prior for one of our elementaries. So, no it's not under warranty anymore but contacted ****'s to fix the "squirrel cage" in the dryer. This was the only part needed. Technician shows up without the correct tools, tries using a channel lock we had on a shelf. Said tech then proceeds to round ************, since the correct tool wasn't being used. This process then ruins the shaft of the motor. #1 motor comes, the same tech comes and wires it incorrectly which ruins the motor. Motor #2 is ordered, comes in, same technician, this time it is decided the new motor is "bad". Technician then decides a new wiring harness needs to be ordered along with Motor #3. Technician stops back, decides it needs an additional new part. We contacted the local business multiple times, we are told the technician is new and still learning. Mind you this process has been going on for 4 1/2 MONTHS. We talked with the local manager in person, "well, we are doing all we can do" NO offer to bring in a unit to be used in the meantime for our 4+ month inconvenience. We contacted the corporate office, basically received the same answer and were told we should contact the manufacturer of the machine and see if there is a different technician in our area. Remember we purchased this from our local ****'s. We are the 2nd biggest employer in our town. We asked if we should seek the fix with someone else and no longer do business with our local business?? The reply was "if that is what you feel you need to do" This is concerning for the future of the local ****'s. We are left with a unit in multiple pieces and not working. Word will pass quickly. So the final take away was ****'s no matter locally or corporate wise has any concerns for the quality of service they are providing or "taking care of their customers' '. Advice for those personally or a business owner. DO NOT PURCHASE FROM ****'S!!