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          Business Profile

          New Car Dealers

          Dennis Dillon Alfa Romeo Fiat

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased a 2012 **** 500c from this dealer on 01/28/22. On 10/25/22 my clutch went out, and it had to be towed to Dennis Dillon (DD) **** for inspection. They found that the issue was a known issue as it was part of a recall, and the repair would be covered by ****. The original time for repair given was a week, and they refused to provide a loaner car. When asked why the recall wasnt taken care of before the sale (they can bill the work to ****!) they said that they were not legally required to complete recall maintenance before reselling a vehicle. After a week and numerous, a DD owned loaner was provided on 11/1/22 until the car was picked up on 11/28/22. They claim that this costs $30/day. I said it should be free, as they are making money off my loan, and my car is broken due to their negligence. They said they will try to make **** cover it. I picked up my car today and they discounted me to $15/day: $405 total. They said this was the best they could do. I told them I would be filing a complaint with the BBB, paid, and left.For 7 days I had to organize rides to work, money that I make to pay the loan that DD dips into to make money, fine, but if my car is in their garage, why am I paying that loan as well, if DD has my car? I should not be liable for rental car fees, especially ones as arbitrary as a dealership owned car. If I could sell people cars that I know will break down within a year, so that a customer has to then bring it back and pay me for a loaner, I think Id call that a racket.

            Business response

            12/02/2022

            Dennis Dillon's Service Director will contact this customer and propose a resolution. 

            Customer response

            12/06/2022

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *****************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2495 S Orchard St

          Boise, ID 83705-3755

          Visit Website
          (208) 336-6000

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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