Complaints

• Initial Complaint

  02/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a used vehicle on 11/10/24 then on day one the check engine light came on so I brought it back to them they said they couldnt work on it because it wasnt a gm vehicle so I brought it to Findlay dodge on 12/03/24 and it has been there ever since Ive been paying on a vehicle I cant drive because either they didnt do a proper inspection or they knew about the check light and were clearing it. The check light was for scaring on the cylinder walls.

  Business response

  02/03/2025

  Better Business Bureau
  PO Box 140015
  Boise ID *****                                                                                                                                 
  
  To Whom it May Concern,
  
  In regards to Complaint #******** Robideaux Motors has this as a response to this complaint:
  
  Robideaux Motors disagrees with the Better Business Bureau and would warn and put all of our customers with complaints, or anyone with complaints on alert status dealing with the Better Business Bureau arbitration process. Our experience clearly indicates the Idaho State ************************ or General Motors Co. have better legal and more effective arbitrators than the Better Business Bureau. Because of this we are forced to answer the Better Business Bureau and the individuals with a complaint that Robideaux Motors does not process complaints through the Better Business Bureau, but will respond to complaints processed through the *********************** Office or General Motors Corporation. Both of these entities regulate our business and our franchise to answer the consumer complaint and have attorneys or highly qualified individuals to handle any issues.
  
  Robideaux Motors asks for its response to be put directly below complaint #********.
  
  It is our expectation that the Better Business Bureau keep to what they agreed to do with Robideaux Motors to publish and display in full the arbitration process on the Business Profile page and to not display a rating until the arbitration process has been met to the full extent agreed to by both Robideaux Motors and Better Business Bureau. To be clear, The Better Business Bureau had better not change the rating of Robideaux Motors (up or down) until the response is received from either the ************************ or General Motors which Robideaux Motors will provide to the Better Business Bureau.
  

  Customer response

  02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my vehicle from Robideaux Motors on 10/11/2021. At this time they were offering their Lifetime warranty for vehicles, however I was told it was not going cover my vehicle because it was a "2018". (This comes back into play I promise.) So I bought an extended warranty.On 8/8/2022 my exhaust manifold and turbo charger needed to be replaced after it went out on the pass. It was returned to me on 8/29/2022. (20 Days)on 1/24/2023 I had them check my engine because I kept getting a transmission warning but they never found anything.on 3/22/2023 I had an intercooler leak, but said it was "normal wear and tear" However I also had to have my waterpump replaced at this time. I got it back on 5/30/2023 (2 months and 8 days)5/31/2023 My check engine light came back on (one day after it was returned) and my Diesel exhaust particulate sensor needed to be replaced. it was returned on 6/1/2023 on 6/5/2023 My check engine light came back on and my DEP converter had to be replaced - which I had to pay for because they would only call it a catalytic converter. My car is a diesel. It does not have a catalytic converter. But neither Robideaux or the warranty company would call it different and thus I had to pay for this repair. Likewise, I'm pretty sure this repair was due to the fact that my car was sitting on their lot for so long. Regardless of the reason though this should have been covered it was NOT a catalytic converter replacement because diesels DO NOT have catalytic converters. I got my car back on 8/15/2023 (2 months and 10 days)on 8/31/2023 as I am going 70 MPH on RUSH HOUR FREEWAY my car goes from ***** MPH in no time blowing out black smoke on the freeway and not going above 20MPH. Do you know this is an emissions feature? And the reason for this emissions feature is due to a build ** of OIL in my INNERCOOLER DUE TO A LEAK! You know, that issue back in March, that was "normal wear and tear" of my vehicle? Seems like it wasn't. I limped my car into Robideaux and they checked it in on 9/1/2023 to which they repaired that and many other things due to them needing to take out my battery so often. I am now driving my car after that replacement but still waiting on another part. That as of today is 2 weeks out. During this time I told Robideaux about my issues and they offered me a trade in value of $16,000 for my vehicle. I bought it for $36,970.76 including warranty. Now, during this time I test drove another 2018 vehicle, to which they offered the lifetime warranty. When I stated it was a 2018 and I didn't think they offered the lifetime warranty, I was told no. They always offered it to 2018 and newer. Which, then, why wasn't mine included? Could it be that Robideaux knew this vehicle was a ticking time bomb? My resolution is now that I want either Robideaux Motors or GMC to buy back my vehicle for what I owe as of today $18,393.31 and return the cost of the warranty $7,000, and reimburse me for having to pay for DEP Converter. In my opinion, I should not have had to pay for the converter. I think Robideaux knew what this car was when they sold it to me, and even if they didn't after the 2nd time of bringing it in in less than a year they should have offered to buy it back seeing what it was. OR exchange a vehicle for what I bought. nothing less than a 2018 with ****** miles on it for equal or relative price as to what I paid for my vehicle.

  Business response

  11/30/2023

  Better Business Bureau
  PO Box 140015
  *******************                                                                                                          
  
  
  To Whom it May ****************** regards to Complaint #******** Robideaux Motors has this as a response to this complaint:
  
  Robideaux Motors disagrees with the Better Business Bureau and would warn and put all of our customers with complaints, or anyone with complaints on alert status dealing with the Better Business Bureau arbitration process. Our experience clearly indicates the ***** State ************************ or General Motors *** have better legal and more effective arbitrators than the Better Business Bureau. Because of this we are forced to answer the Better Business Bureau and the individuals with a complaint that Robideaux Motors does not process complaints through the Better Business Bureau, but will respond to complaints processed through the ***** ************************ or General Motors Corporation. Both of these entities regulate our business and our franchise to answer the consumer complaint and have attorneys or highly qualified individuals to handle any issues.
  
  Robideaux Motors asks for its response to be put directly below complaint #********.
  
  In addition to the business response Robideaux Motors has this statement for the Better Business Bureau: Robideaux Motors disagrees with the Better Business Bureau that the placement of the alert is appropriate or consistent with the Better Business Bureau Policy. This alert automatically creates a bad reputation connotation on a company that has a rating of A the following is our response. The Current Alerts for This Business is displayed in a manner that is dishonest and does not honor the agreement between Robideaux Motors and the Better Business Bureau. There is plenty of space on the site (see attachment) to fully display the full text and message in regards to how Robideaux Motors handles all complaints.
  
  In regards to the 0 rating on the Robideaux Motors business profile, the agreement between Robideaux Motors and the Better Business Bureau is that all complaints be sent to the ***** State ************************ or General Motors. This means that there should be no rating of any kind until a response is given by either the Attorney General or General Motors and published on the Business Profile. If the customer refuses to follow the complaint and arbitration process stated and agreed to by the Better Business Bureau and Robideaux Motors again there should be no rating of any kind.
  
  It is our expectation that the Better Business Bureau keep to what they agreed to do with Robideaux Motors to publish and display in full the arbitration process on the Business Profile page and to not display a rating until the arbitration process has been met to the full extent agreed to by both Robideaux Motors and Better Business Bureau.
  

  Business response

  12/05/2023

  Better Business Bureau
  PO Box 140015
  *******************                                                                                                          
  
  
  To Whom it May ****************** regards to Complaint #******** Robideaux Motors has this as a response to this complaint:
  
  Robideaux Motors disagrees with the Better Business Bureau and would warn and put all of our customers with complaints, or anyone with complaints on alert status dealing with the Better Business Bureau arbitration process. Our experience clearly indicates the ***** State ************************ or General Motors *** have better legal and more effective arbitrators than the Better Business Bureau. Because of this we are forced to answer the Better Business Bureau and the individuals with a complaint that Robideaux Motors does not process complaints through the Better Business Bureau, but will respond to complaints processed through the ***** ************************ or General Motors Corporation. Both of these entities regulate our business and our franchise to answer the consumer complaint and have attorneys or highly qualified individuals to handle any issues.
  
  Robideaux Motors asks for its response to be put directly below complaint #********.
  
  In addition to the business response Robideaux Motors has this statement for the Better Business Bureau: Robideaux Motors disagrees with the Better Business Bureau that the placement of the alert is appropriate or consistent with the Better Business Bureau Policy. This alert automatically creates a bad reputation connotation on a company that has a rating of A the following is our response. The Current Alerts for This Business is displayed in a manner that is dishonest and does not honor the agreement between Robideaux Motors and the Better Business Bureau. There is plenty of space on the site (see attachment) to fully display the full text and message in regards to how Robideaux Motors handles all complaints.
  
  In regards to the 0 rating on the Robideaux Motors business profile, the agreement between Robideaux Motors and the Better Business Bureau is that all complaints be sent to the ***** State ************************ or General Motors. This means that there should be no rating of any kind until a response is given by either the Attorney General or General Motors and published on the Business Profile. If the customer refuses to follow the complaint and arbitration process stated and agreed to by the Better Business Bureau and Robideaux Motors again there should be no rating of any kind.
  
  It is our expectation that the Better Business Bureau keep to what they agreed to do with Robideaux Motors to publish and display in full the arbitration process on the Business Profile page and to not display a rating until the arbitration process has been met to the full extent agreed to by both Robideaux Motors and Better Business Bureau.
  
  
  
  

• Initial Complaint

  10/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In January 2022, I placed a factory order for a GMC ****** and provided a $1000 deposit. I was told by the salesman (******) that I would not be obligated to purchase the truck when it arrived. The truck was built in July but due to microprocessors it could not be shipped. Fast forward to the end of September and there was no progress on the status of the truck. No one at GMC or at this dealership could provide any reasonable estimate on when the truck would be delivered. My order was for a 2022 model and yet GMC was already producing and delivering 2023 model vehicles to dealers (meanwhile my 2022 sits unfinished for 3 months and counting. I feel GMC has failed to deliver on their end of this transaction with no end in sight to the delay. As a result, I found a similar truck at a different dealer and made that purchase. I informed this dealer that I was canceling my order and was told my $1000 deposit would not be refunded. They plan to profit on their lack of service by keeping my money then immediately selling the truck to someone else (if it ever arrives). This is unethical and fraudulent. The fact that I was told there was no obligation to purchase the truck when it was delivered proves that they have no basis to keep my deposit.

  Business response

  10/18/2022

  On January 28, 2022 ************ and Robideaux Motors entered into an agreement (see attached Robideaux Motors Company Special Order Form) to order and purchase one 2022 GMC Ton Pickup with specific equipment and color he wanted for the price of $63,670.35 (as stated in the agreement please see attached). The factory equipment order form was signed and agreed to by ************ with the agreed price of $63,670.35. Also please see attachments that ************ deposited $1,000 as required in the Special-Order Form.
  
  The Special-Order Form (attached) that ************ agreed to and signed clearly states and sets forth the terms for ordering a vehicle from Robideaux Motors. Robideaux Motors has and will continue to honor all of the terms set forth with this agreement and we expect ************ to do the same.
  
  **********
  General Manager
  Robideaux Motors

  Customer response

  10/18/2022

   
  Complaint: 18153057
  
  I am rejecting this response because:

  
  The dealer is unethical and plans to keep a deposit even though his employee told me I would not be under any obligation to purchase the vehicle once and IF it ever arrives. Logic dictates that if Im not obligated to complete the purchase then the deposit would be returned. 

  
  

  But it appears this dealer has no morals or ethics and feels stealing $1000 from me, on top of the profit h*** make upon selling the truck to someone else as soon as it arrives, so be it. Ill be filing a complaint with GM corporate and with the ***** ************************* And Ill be continuing to tell my story on all social media outlets so others will be aware of how shady this dealership is. I hope that $1000 was worth it. 

  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩