Reviews

I have called for my pet's records, had them emailed to me, and then when I went to get them for the regular vet, it said the link was expired! The link should never expire for my own pet's records! Second, I was called over 5 times by your company after 10 pm. At least 4 of these calls were after midnight and I have record of 2 voicemails at after 2 am!! Do you have any idea how illegal that is?? I am reporting your company to the better business bureau and contacting a lawyer. I have used tractor supply for these services in the past and have never had this kind of issue! I have physical proof of these calls and voicemails along with the times!I still had to request a second time to get my own pet's records. They also send a lot of text requesting you to buy whatever medications through them. They do not provide a prescription except for the store they endorse.

After working as a contract veterinarian here for 7.5 years, I left on a horrible note. This company will betray your goodwill after you have bent your back and revolved your entire life around it. I found myself in a situation wishing I had been a self protective a****** instead of bothering to communicate with these newer coworkers who then stabbed me in the back. Although there were many good people who worked here, they managed to hire enough two-faced people to drive a veterinarian to a situation that completely destroyed my mental health. Beware. Don't kill yourself over this company, because I almost did.

HORRIBLE CUSTOMER SERVICE IN WELLNESS CENTER!!! they advertise as a walk-in clinic. BUT...be aware you may not be seen...even if-* you arrived 2 hours before closing * there is only 1 person ahead of you in line HOW CAN THAT HAPPEN YOU ASK??*well, they took an hour and 20 min. with 1 dog.*They announced 40 minutes before closing they cannot see any other customers *last customer they took (CUSTOMER IN FRONT OF ME) was only in with vet 15 min. which left them with a half hour before closing to see me. which they refused!CALL IT WHAT YOU WANT...I SAY LAZY, LACK OF CARE FOR CUSTOMERS!

I was there for a puppy vaccination. Extra Heartgard was added to my bill after I said that I did not want it or need it. I asked of it was a sample and was told that it was included in my package. I called as soon as i saw it on the bill. the employee who did it lied to customer service and told them that she explained the charge to me. **************** took her side would not refund the over charge. This is very deceptive and wrong. All they needed to do was refund the extra charge but instead they chose to lose a 15 year customer who always recommend their services. Now I have to file a dispute with the ***** **************** is not that hard.

Have walk in clinic. Told to wait behind the sign and someone would be out. So , no one on line. 25 minutes later went in and was told they would be right with me. 30 minutes after that still no one has come out. Almost an hour of waiting outside and still no one. At least come out take name and call when ready. Customer service is non existent.

Worse experience. Charged more than what was on the website. There was no love her kindness treated towards my animals. The tech yelled at me when I tried to speak to my dog. She was crying when I try to comfort her, the vet tech yelled at me told me I wasnt to touch my dog. The website doesnt tell you to bring a stool sample and they give you a little container. Tell you to come back in four weeks with a stool sample, or you can get a stool sample and drop it off at some other location further away from your home They said on the website that they were going to do vitals. The only vital they took the temperature. They said they would email an itemized receipt to me the evening of my procedures I didnt receive it. I went on their website three times requesting it and still waiting for it.

I used to recommend VIP Petcare all the time to customers and adopters. I no longer view them as a competent source of care for my pets or anyone elses. They lied not once, but twice during my most recent visit and scammed me out of $76 while I was paying to help two homeless men get their dogs the appropriate testing/vaccines. They NO longer do lymes testing because it is not profitable enough for them but no one at the clinic told me this and went ahead with a blood test I did not request. I am a huge advocate in getting this done yearly for ALL dogs because of where we live and how deadly it can be. (And yes I have tried to go through all the proper channels to correct this but they are very well trained in covering each others ***** which is also quite scary) Yet another downfall in the level of veterinary care available to us.

So I just went to VIP Petcare clinic at tractor supply. After waiting in line for an hour and a half I was told I wasnt allowed at the table with my dog, I had to stay at the payment station. I asked them why and was told thats their policy. I guess its just today because it has never been the case before. I tried to stand so I could see what was going on but they kept maneuvering their backs to me. When Niko stared to struggle the vet tech forcibly pinned her to the table which caused her to begin squirming trying to get away. I asked what was going on and they ignored me, I asked them to stop for a minute and they ignored me. I approached the table and stopped 6 away and asked them to stop for a second and let her calm down. Dr ****** through her hands in the air and walked away from my dog. She said Im not doing this, youre not comfortable and so Im not comfortable, were not treating your dog today. Thanks for wasting 2 hours of my time Thanks for messing up my dogs vaccine regimen Thanks for not giving her a few to calm down after being manhandled by strangers and being surrounded by strange dogs. If this is how their doctors are going to act, I wouldnt consider them reliable or even count on them. This Dr obviously has an issue with puppies or any animal that isnt old enough to follow commands. Now Im screwed and all their corporate office has to say is were sorry for the inconvenience and the disruption to your dogs treatment. Well document this and it will be felt with. I will never use VIP Petcare again.