Reviews
14 Customer Reviews
Review from Tracy C
5 stars02/06/2025
Will was awesome. A pleasure to have in our home. Very personable and did not hesitate to address all our concerns. Job well done;Review from Trevor K
5 stars01/14/2025
Timely, efficient and thorough. The technicians were all extremely professional and provided excellent service. Full system replacement done in less than 2 days.Review from Laurie G
5 stars11/13/2024
**** was knowledgeable, friendly and efficient. He is a good guy.
Perfect Plumbing Heating Air Response
12/06/2024
******,
Thank you for the excellent feedback, **** is an asset to our team, we are so glad you had a great experience!
Review from Dennis L
5 stars04/22/2024
The Perfect Plumbing technician(*****) was very courteous and professional. He completed the job Id requested and went beyond checking on various aspects of my system. He recommended a couple of items I might consider but did not push the issue. I was pleased with the service provided.Review from Cindy L
5 stars04/05/2024
************************* was so professional and caring when he put in my water softener system! I would recommend to my friend and family! I will alway be great for his patients and consideration in explaining everything to me! I am glad I have the best team from perfect plumbing heating and air ! They make me feel my house is my home now ??Review from Walter B
1 star03/01/2024
Perfect Plumbing Heating& Air installed a new ****** furnace for me in November 2013. PPHA sent a technician out in September 2022 for a full-service tune-up and I was very satisfied with the tech's attention to detail and thorough cleaning and testing of the furnace. I was contacted by PPHA 1/25/24 reminding me I was due for a "furnace tune-up". I was told I could get a "special furnace tune-up for only $29 (value of $129)". The tech showed up on time on 2/5/24 and went to work on the furnace. I checked his progress about 20 minutes later. The tech was on the phone with his "boss" and told me the heat exchanger was "failed" and would need to be replaced. A sales rep for PPHA appeared at my door minutes later. I must say it was quite the tag team effort! The service tech brought me a written estimate for replacing one heat exchanger but strongly encouraged me to replace both. I was told it would be a 6 hour service call. Later that same day I received an invoice email for the $29 service call and a separate email with new furnace install estimates. I requested copies of the pictures the service tech had taken. I received a follow-up email 3 days later with the pictures as well as a digital copy of a "new" repair service estimate from the service tech only it was over 200$ dollars higher than the written estimate I'd first been handed. It was clear the repair estimate didn't reflect that the heat exchanger's were still covered under ******** 20 year warranty. I confirmed this fact in writing with ****** customer service via the serial number for my furnace. I was told I could get the warranty service via any authorized ****** dealer but PPHA isn't one of them! I had a ****** authorized service company do a 2nd full service inspection and was told there was nothing wrong with my furnace. I won't be doing business with PPHA ever again for anything! They tried to run a bait and switch scam on me by playing on my fears of a faulty furnace. Shame on them!Perfect Plumbing Heating Air Response
03/05/2024
******,
Thank you for reaching out and expressing your concerns about the warranty issues. We understand how important warranty coverage can be and trusting your service company. Were deeply sorry for any inconvenience this has caused you. We strive to provide the best service possible to all our customers, and we regret that we fell short of our 5-star service guarantee. We would like to assure you that your satisfaction and experience with our company is of utmost importance to us. Thank you for bringing this matter to our attention, we will be addressing this with our team and doing any necessary trainings to make sure this does not happen again.While we understand your disappointment, if you would like to discuss this situation further please reach out to our office at ************ and ask for ************
Review from Gigi L
5 stars02/29/2024
We found it a valuable reference from our neighbor, who uses Perfect Plumbing. Our service was scheduled the next day from our call. Perfect Plumbing helped us with a clog in our bathroom sink pipe. They were helpful and professional. They provided valuable insights and tips to help us with ongoing maintenance. We appreciate the service from **** and ****.Review from Woody W
5 stars12/29/2023
***** arrived on time and was organized to maximize time and performed his tasks efficiently all the time answering my questions and keeping me updated on his work. I would recommend him and I look forward to having him work on my heating/cooling system again.Review from Pamela B
5 stars12/28/2023
******************* was excellent. She was thorough and professional. Also friendly and polite.Review from Andrew T
5 stars11/07/2023
The technician (*****) has provided regular checkups of our furnace/AC on a few occasions, with exceptional service. Not only the regular inspection report and communication, but also answered my additional questions. This last service required an additional service member to support an emergent issue which they (****) did immediately despite the relatively late hour.
Customer Review Rating
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