Complaints

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to east falls clinic to setup a primary care provider for myself. I payed for the office visit upfront. While there, ************ approached me about removing a wart. I told him I was private pay, and would need to know how much it would cost first. He came back and said it would be $140, but it would be $98 with the private pay discount. I agreed. When I got my **** I was charged $200.20 I called the billing company they told me to that they will contact the drs office. I called them back they said this is what it costs. I contacted the office and talked to the office supervisor. After some discussion all she could say is I dont know where he got that number from, and I would need to pay the full amount.

  Business response

  04/27/2022

  BBB                                                                                                                                04/26/2022
  

  RE: Complaint ID ********
  

  We have received your notice of the complaint filed by one of our patients regarding a billing issue. As of 04/25/2022 a request to have a billing adjustment for the disputed amount was made and was approved on 04/26/2022. The practice manager personally called the patient to let them know that that the adjustment would be made and to apologize to the patient for the inconvenience of this situation. 
  

  
  Thank you, 
  
  
  *********************************
  Practice Manager
  Mountain Division
  
  HCA Healthcare
  East Falls Clinics
  ***** Falls **. *****
  P ************  M ************

  Customer response

  04/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  12/06/2022

  I disputed a bill with these guys when they over charged me. They wouldnt do anything about it until I contacted the BBB. Once I did they said they would refund me the ~$100 that they over charged me, but never sent me a reimbursement. The original complaint number was ********.

  Customer response

  12/06/2022

  I disputed a bill with these guys when they over charged me. They wouldnt do anything about it until I contacted the BBB. Once I did they said they would refund me the ~$100 that they over charged me, but never sent me a reimbursement. The original complaint number was ********.

  Business response

  02/02/2023

  Unfortunately the reimbursement submission and issuing of the reimbursement does take a bit of time. The check processing for the adjustment was submitted in December and can take 2-6 weeks before being mailed to the patient. The patient should receive the reimbursement check within the next week if they have not already received it. I do apologize for the process taking so long.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩