Collections Agencies
Medical Recovery Services, LLC.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is 100% a scam. We received a collections notice from MRS. ** wife visited a a nearby hospital and we paid the balance up right then and there. Hospital said we were good and now were being told we owe $1,000s. This company is awful.Business response
11/10/2023
Attn: BBB
Medical Recovery Services doesn't have any active delinquent accounts with the name/address provided. We're happy to assist if the individual wants to provide additional information and/or call our office to discuss the matter. Please refer to the contact information below.
Thank you,
Medical Recovery Services, LLC
Phone: **************
Email: *******************************************************
Customer response
11/12/2023
Complaint: 20788711
I am rejecting this response because:we had to call and sort it out with you guys over the phone because you were clearly wrong and it turns out you were :) also how dare you people threaten ******************* on us. The letter we received was your one AND ONLY attempt at contacting my wife and you jump straight to final warning and threatening her arrest over a few thousand dollars. We never even received a bill from the original doctors who somehow had a completely incorrect insurance for us in the first place??? What completely confuses me is how you guys and the doctors had the incorrect insurance but the hospital (you know the people we handed our insurance cards to) we visited the same time as those doctors who billed us had the correct insurance and our balance with them was paid in full.
This company ***** and Im sorry for anyone who has to put up with them. I wont accept any apology and you can say there is no debt now, but thats after a good 8 phone calls between companies to figure out why the heck thats the case because its clearly not right.
Change your letters to past due collections. You failed miserably at your job with only one attempt at trying to contact us through a letter threatening to have us arrested. S**** you.
Sincerely,
*************************** :)Customer response
11/16/2023
I have phone calls with the company which were recorded on their end. My number is ************. If they dont have record they deleted the recordings because I can show my phone records. These scumbags never bothered to reach out. The letter attached is the first attempt of contact we heard from BOTH the initial billing agency and the collections agency.Initial Complaint
11/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ************************* Cent and do not have a contract with Medical Recovery Service. They do not provide me with the original application like I asked.Business response
12/09/2022
We have sent 5 notices to this debtor since 03/29/2022. We do not have a contract with the debtor, we only have a contract with the Healthcare Provider. The information we have comes from the Healthcare Provider of Physicians Immediate Care.
*********************
Medical Recovery
Operations Manager
P: ************
C: ************
F: ************
www.goredtoblack.comInitial Complaint
11/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In 2019 I had 6 months where my tonsils would swell so bad I couldn't eat anything solid, I lived on potatoes and gravy and pudding. I have been on ******** since age 16, now I am in my later 30's. With all the doctor ****** my health, nobody willing to take my tonsils, 6 months of non stop infections- I had one month lapse on my insurance. ******** goes back and helps pay medical bills up to 90 days in rears for those who qualify, I qualified. Every single year I go through 1-3 surgeries, every single year I have down time. I work as much as I can but I am not fortunate enough to have a healthy body. After my insurance lapse the doctors I did see in that one month mostly went back and sent bills to ********- and the bills were pd. In 2021, during all the covid shut downs and such I started recieving court documents saying I needed to explain myself in front of the judge in 3 months. Well I had another surgery and spaced the court hearing. These guys put a warrant out to arrest me for failure to appear. We came to terms on a phone call and i was supposed to start paying 10 dollars a month to them. that lasted a few months, I got put on unpaid medical leave to prepare for another surgery therefore I had no money to pay. Next thing I know these guys are draining my bank acct. a week after emptying our bank acct I recieve court documents to fill out if I am exempt from certain debts draining my bank acct. and the judgement for them to being able to drain my acct. I sent them back. Then the last few months nothing- to this day I have never recieved a statement from them as to which dr is suing me for non payment. Yesterday I received another notice- court hearing in 3 more months, same attorney. This time I am to answer in front of a judge about my belongings. We own 1 vehicle, on ******** and snap and husbands on ssi. $850/mo doesnt even cover bills. This is c*** more threats of taking me to jail, I AM DISABLED preparing for 2nd back surgery this year!Business response
11/14/2022
To: BBB
From: Medical Recovery Services
Date: 11/14/2022
Subject: Response to complaint
To whom it may concern,
Medical Recovery Services assigned this account balance of $1,674.01 to *****, ******** & Associates in 2020. We no longer have communication with the Chandra ***** subsequent of this action taking place. Our processes and procedures were followed beforehand and I'll leave our representing law firm's contact information below to reference moving forward. Feel free to reach out if further information is needed.
Regards,
****** ************
Medical Recovery
Operations Manager
P: ************
C: ************
F: *****************, ******** & Associates, PLLC
414 *****************
P.O. Box 50731
***********, ** **********
Telephone: **************
Fax: **************Initial Complaint
10/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Wife had gone to hospital 12/15/19 and was helped at eastern ***** regional medical center, from that visit a physician had a bill that was charged from the physician and not the hospital. We knew nothing of this bill because come to find out they had supposedly sent a bill to her old address from 7 years ago. The hospital had no record of money being owed. Wife gets served with papers stating we owe for the physician and we owe ********* attorney fees and will be garnished. My wife and I have never received any bill by phone or email or in the mail. I would have gladly payed a bill if I knew about it. Medical recovery services admitted they had the wrong address. How can a consumer take care of their medical bill if they werent sent a bill. Medical recovery services and the attorneys next door need to be stopped of their criminal negligence, I spoke to a lawyer in town and he said no one has a backbone to stand up to these animals including the judges. I dont mind paying my bill but I do not want to pay criminals for their reckless negligence.Initial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got mailed a court document stating that my wages are going to be garnished. I never got severed papers stating anything prior.Business response
09/02/2022
To: BBB
From: Medical Recovery Services, LLC.
Date: 9/2/22
Subject: BBB Complaint Response
Medical Recovery Services received confirmation that legal documents were served on June 26th, 2022. The address on file was **********************************************************************. Communication in relation to garnishments legal status accounts in question are handled through our representing law firm. I'll provide their contact information below to reference, and feel free to reach out with any additional questions or concerns.
Regards,
*********************
Operations Manager
Medical Recovery Services, LLC.
Office: **************
Email: ******************************************************
Initial Complaint
03/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I owed a medical debt and paid it off in April of 2021. The company continues to report me to the credit companies after the debt has been paid for a year now. I have been trying to repair my credit and contected them multiple times. Each time they say they fixed it *** go right back to reporting me. The office staff said they are not reporting me but their legal **** is. The legal **** says they have no ability to report *** the office staff is the one reporting me. I have been turned down for credit repair programs due to them reporting me after I have paid in full the amount owed. I cant move on in life and am stuck since they *** and continue to report me. The office staff I speak with refuse to give me names or employee numbers so I can track who I speak with. They are seriously impacting my life and ability to renuild my life.Business response
03/16/2022
******** account was paid in full April 2021, our legal team reported it to us December 2021 that he had taken care off it. It was a mistake on our end not marking his account accordingly, but not once did we promise ******************** that this was going to be deleted off as if it never happen until he called our office on March 11, 2022 and one of our employees offered to do it for him. Became upset due to the fact it wasn't done before then, we then explained to him the situation again and also offered him a letter from Experian letter stating that his account within our office was paid in full and was going to be removed within ***** days, but he denied it. Let him know he is able to use that letter to show any credit repair programs he is going through to prove he has nothing owing.
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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