Reviews

Zero stars if possible.TL,DR: ****'s refuses to honor warranty on products they sell and install. We purchased our water heater brand new from ****'s in OCT 2020 and it immediately had issues providing consistent hot water. We had hot for a few minutes at a time, then cold for a few minutes and so on. ****'s sent multiple plumbers over the course of weeks, removing and replacing parts; putting water on the floor each time. We requested they warranty our purchase and install a new unit, but ****'s assured us that they would solve it or replace it. Finally, one of the workers replaced the dip tube; then the water heater worked correctly. The warranty expires in OCT 2026.Sunday evening, it failed again and dumped several gallons of water onto the floor of our house. Monday morning, ****'s scheduled a plumber to come between 11am and 1pm. No call, No show. At 4:43, we called asking if someone was still coming, and the dispatcher "*****" threatened to remove us from the schedule, then hung up on my husband.The following morning, I went into ****'s to speak with someone in person. The plumbing manager was not on-site yet, so the general manager *** spoke with me. He informed me that ****'s would not warranty the water heater they sold us unless we hired them to do the install work. I explained that was difficult to do when his staff had no call, no showed and also hung up on us. He again stated that ****'s would not help us warranty the product they had sold.