Complaints

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my Toyota FJ in for A/C service at Edmark Toyota on May 31, 2024.Paid $169 to have it diagnosed.Cost was $2000 for repairs.I gave approval.I was given a 12 month warranty.Received my FJ a week later. While driving around town the following day, the A/C system started blowing hot air.Took my FJ back to the dealership.Edmark kept my car for nearly a week and could not get the A/C system to fail. The service advisor even asked me (and I agreed) to have his mechanic drive my vehicle to his home in ****** one evening.I received my vehicle back and within 3-4 miles of driving the A/C system failed. I took video evidence of the problem (thermometer in the A/C vent) and shared it with their advisor after bringing my ** in for service once ******** the meantime, I had to rent a car ($700) to help my 88 year old mother move from ***** to **. While I was traveling, the advisor called my wife and said they had finally found the problem, but it would be an additional $2600 to repair. My wife questioned the cost at the time and wondered why this wasnt properly diagnosed when we initially brought the car in for service. What did the warranty cover?A day later, I got a call from the advisor and he said I would only have to pay for parts (approximately $700) and the dealership would pay the labor cost to make my A/C system work properly. Like my wife, I questioned why there was an additional charge for something they apparently diagnosed incorrectly. I didnt have a working A/C system and was already out $2000. (If I had known the entire repair would have been $4600, I would have taken it elsewhere or at least had additional estimates to compare.) Eventually, I got the advisor to lower the cost of the parts (approximately $500) and told him to proceed.I wouldnt be writing this complaint if I didnt strongly believe that the practice of this company was highly unethical. I believe recompense in the amount of $500 is warranted to make matters right.

  Business response

  10/28/2024

  Customer brought their 2012 ** Cruiser with ******* miles in to our service department on 5/31/24 for an oil change service and an ** concern.See attachment ******. Customer stated, ** stopped blowing cold 2 weeks ago and there has been a rattle noise from under the hood only when turning on the **.Customer paid $160 for ** diagnosis. Technician provided the diagnosis estimate that the ** needed an ** compressor complete with drive belt, upper belt idler pulley, magnetic clutch relay as well as freon. The estimate was $2080.02. The customer declined the repair at that time.
  The customer returned on 6/3/24 to complete the repair and also wanted rear brakes and resurfacing of rotors. See attachment ******. The total repair bill was $2161.04 before the ****** customer discount which ****** the total down to $1837.04.
  The customer returned on 6/24/24 and stated that after replacing the compressor the ** no longer works. See attachment ******. When the customer took delivery of their repaired vehicle on 6/3/24 the ** was functioning. When they brought it back 21 days later we were able to diagnose that the expansion valve was sticking and it was not part of the original diagnosis.Initially on 5/31/24 due to the fact that the ** Compressor was rattling and making noise; coupled with the ** not working it was the expert opinion of my technician (47 years of Toyota tenure) that the compressor and magnetic clutch needed replacement. At the initial time of repair in May this did address the issue temporarily. Due to the fact that this didnt permanently correct the issue,and it became intermittent, the technician was able to further diagnose a problem with the expansion value sticking intermittently and there was a possible restriction in the condenser. The total cost of this additional repair is $2071.33. To assist the customer with this repair they only paid $494.73 of the $2071.33. My service department paid the remaining $1576.60 in parts and labor out of good faith towards the customer. This is what they want back but it was a completely different repair and failure from the first repair attempt.
  Customer returned on 7/30/24 and stated that there was damage to the drivers side ** vent. See attachment ******. Because we warranty our workmanship and it was possible this vent may have been damaged during prior ** repair attempts we fixed the vent at no charge to the customer. The only was to access the vent is from behind the dash. The cost of this repair is $1032.89. The customer paid $0 of this repair bill.
  The customers total expense for the ** repair is $2,279.83;am an usure where he is getting the $4600 amount from. Our dealership has not charged him $2,609.49. The total cost of the repair was $4889.32. Because we are a good business, and we do pride ourselves on a high standard of workmanship we pulled the dash to replace the ** vent which was $1032.89 of that cost. The total cost of the mechanical ** issue is $3,856.43 of which they paid $2,279.83.  
  The only reason we spent so much time, effort and money working to fix this issue is because they have been good customers for years! Afte this latest fiasco I have spent more time responding to Toyota complaints,online reviews and now this BBB review and no amount of complaining is going to get them what they want. We are done servicing their vehicle and wish them the best.

  Customer response

  01/13/2025

  Customer brought their 2012 ** Cruiser with ******* miles in to our service department on 5/31/24 for an oil change service and an ** concern. See attachment ******. Customer stated, ** stopped blowing cold 2 weeks ago and there has been a rattle noise from under the hood only when turning on the *** Customer paid $160 for ** diagnosis. Technician provided the diagnosis estimate that the ** needed an ** compressor complete with drive belt, upper belt idler pulley, magnetic clutch relay as well as freon. The estimate was $2080.02. The customer declined the repair at that time.

  The customer returned on 6/3/24 to complete the repair and also wanted rear brakes and resurfacing of rotors. See attachment ******. The total repair bill was $2161.04 before the Costco customer discount which ****** the total down to $1837.04.

  The customer returned on 6/24/24 and stated that after replacing the compressor the ** no longer works. The See attachment ******. When the customer took delivery of their repaired vehicle on 6/3/24 the ** was functioning. (As I stated in the initial complaint, I received my ** a week later.  While driving around town the following day, the A/C system started blowing hot air.  I notified Edmark (*******) that day and informed him of the problem.  Im happy to provide phone records.)  When they brought it back 21 days later we were able to diagnose that the expansion valve was sticking and it was not part of the original diagnosis. This is absolutely untrue.  As I stated in the initial complaint, Edmark kept my car for nearly a week and could not get the A/C system to fail.  The service advisor asked if his mechanic could drive it out to his home in *************  I gave consent, but he still wasnt able to duplicate my complaint about it blowing hot air.  I received the vehicle back and within 3-4 miles of driving the system failed again.  Hot air was once again blowing.  I then drove to Lowes (3-4 miles from my home) and the A/C system failed in the short drive.  I took video evidence of the problem (thermometer in the A/C vent) and shared it with their advisor after bringing my ** in for service once again.  I dont know where the 21 days later comment is coming from, but I told Edmark that I was driving to ***** soon to visit my 88 year old mother and asked them if they could provide a rental car for me as a courtesy since they were still unsure of what was causing the A/C system failure.  They declined.  Edmark kept my ** at their facility the entire time I was in ***** and I had to pay for a rental instead.  So sometime later while I was in ***** (not sure of the date), my wife was informed of the secondary repair cost of $2600.)  Initially on 5/31/24 due to the fact that the ** Compressor was rattling and making noise; coupled with the ** not working it was the expert opinion of my technician (47 years of Toyota tenure) that the compressor and magnetic clutch needed replacement. At the initial time of repair in May this did address the issue temporarily. (It did NOT.  Never did.)  Due to the fact that this didnt permanently correct the issue, and it became intermittent, the technician was able to further diagnose a problem with the expansion value sticking intermittently and there was a possible restriction in the condenser. The total cost of this additional repair is $2071.33. To assist the customer with this repair they only paid $494.73 of the $2071.33. (I was told by *******, the service advisor, that this was the cost of the parts only after he had called my wife earlier informing her of the additional repair cost.  Additionally, this $494.73 had to be negotiated as Edmark was charging me retail cost at first.  I reluctantly gave my approval to proceed and told ******* that I really had no other option.  If I didnt go ahead with the repairs, I would have wasted $1837.04 on repairs that may not have been needed and my A/C system would still not be working.)  ********************* paid the remaining $1576.60 in parts and labor out of good faith towards the customer. This is what they want back but it was a completely different repair and failure from the first repair attempt.  This is true.  Edmark failed to fix my A/C issue after paying for their professional diagnosis and did not honor their quote and 12 month warranty.  The A/C system is a closed loop system and every phase of compression, condensation, expansion, and evaporation to cool the air shouldve been inspected when completing their initial diagnosis to properly give us an accurate repair cost  which we thought they did.  I question how thorough their inspection/diagnosis was when they generated their initial repair quote.)

  Customer returned on 7/30/24 and stated that there was damage to the drivers side ** vent. See attachment ******. Because we warranty our workmanship and it was possible this vent may have been damaged during prior ** repair attempts we fixed the vent at no charge to the customer. The only was to access the vent is from behind the dash. (If this is the case, why were the contents of my center console littered all over my back seat?  Its a bit insulting to insinuate the customer is at fault here.  I can share pictures if youd like.  I was informed that they have video evidence of the mechanic rifling through my stuff.) The cost of this repair is $1032.89. The customer paid $0 of this repair bill.

  The customers total expense for the ** repair is $2,279.83; am an usure where he is getting the $4600 amount from. Our dealership has not charged him $2,609.49. The total cost of the repair was $4889.32. Because we are a good business, and we do pride ourselves on a high standard of workmanship we pulled the dash to replace the ** vent which was $1032.89 of that cost. The total cost of the mechanical ** issue is $3,856.43 of which they paid $2,279.83.

  The only reason we spent so much time, effort and money working to fix this issue is because they have been good customers for years! Afte this latest fiasco I have spent more time responding to Toyota complaints, online reviews and now this BBB review and no amount of complaining is going to get them what they want. (Im not complaining here; only stating the facts and following through with what I believe are unprofessional business practices.) We are done servicing their vehicle and wish them the best.  (Why?  You cant simply wash your hands of shoddy work because a customer has a legitimate complaint.  Eventually, everything worked out and Edmark Toyota was able to fix the A/C issue.  For that, Im thankful.  I just wished they were honest in their rebuttal and honored their initial quote.  Thats the major issue at hand.)

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from Edmark Toyota and they did not submit the required paperwork to produce a title. Toyota Financial says they're never seen anything like this. I now am unable to drive my new vehicle because the temporary registration expired. Edmark has been completely unresponsive, not responding to calls, voicemails or emails. This is illegal, they are not performing their part of the vehicle contract as a dealer. There is no way for me to register or drive the car that I purchased and am paying for.

  Business response

  09/03/2024

  Customer was contacted by our general manager; The issue has been resolved.   Thank you.

  Customer response

  09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased my vehicle from Edmark Toyota. I am from out of state so I had to fly to ***** on Aug. 5, 2023 and drive my vehicle back home to ******. My complaint about Edmark Toyota is the lack of clarity and lack of communication. When signing the papers and prior to leaving the dealership, I was told I would "be receiving my license plates in the mail within six weeks" (my sister traveled with me to pick up the car and also heard this). Weeks passed and I still had yet to receive my title, registration, or plates so I kept calling Oregon DMV and Edmark Toyota to find out where my paperwork was. I had no luck getting answers and no documentation was in the system anywhere so basically I had purchased a car with no existing proof. I also learned on Sept. 28, 2023 from the Title Clerk that I was supposed to have paid for the Vehicle Use Tax fee that ****** requires. I had no idea anything about this as nobody informed me at any point during vehicle purchase. I had to unexpectedly shell out $260 to pay for this fee. Then, a couple of weeks ago, I learned my purchase did not cover Registration or license plates after all, and that my paperwork done with the dealership only covered the Title fee and that was it. I've never heard of someone purchasing a car without the Registration and license plates being included with the Title paperwork especially since the paperwork is titled "Title and Registration." I unexpectedly had to shell out another $273.50 for the Registration and license plates. I kept trying to get answers from Edmark Toyota and called many times; those who said they would get me answers or call me back didn't. It has been very frustrating to purchase this car (after an already frustrating experience because the only reason I had to buy a new car was because my car was hit and totaled) because of all the extra $ I've had to shell out on top of the car itself and traveling to/from *****. Additionally, the dealership wouldn't let me pay off the car in full.

  Business response

  11/17/2023

  This customer contacted ** on July 18th through our website and inquired about purchasing one of our new Toyota Highlanders. On Jul 31st the deal was finished via Remote DocuSign; I am unsure of the exact date she came in to take delivery of the new vehicle. As you can see on our Buyers Order, we charge a $120 title fee to cover the out of ************ Title fee. It is our standard practice for all car deals to not include vehicle registration in the purchase. The reason we do this for ***** deals and all out of state deals is we dont know if the customers currently have a license plate they are going to transfer, if they want to register for 1 year or 2 or even 4 years, if they want a vanity plate,etc All customers are provided with a temporary trip permit; 3 days for ***** and ***************************************************************************************************************** a timely manner. We send all applicable DMV title work to their state of residence via ****** We are also unable to pay the ****** vehicle use tax that went into effect in 2018 because as an ***** business we do not pay income tax in the ***************. The residents of ****** voted to establish the 0.5% use tax on new vehicles, and they must pay it through their ****** ********** of ******* (see attached).******* application for title for is called Application for Title and Registration, but we only fill out the title portion because that is the fee we have collected from the customer (see attached). Oregon DMV is the most difficult to deal with out of all ********** that border *****. All our paperwork was sent into the Oregon DMV in a timely manner; they typically take at least 3-6 months to process title applications. Let me know if you have any additional questions.  

  Customer response

  11/17/2023

   
  Complaint: 20802655
  
  I am rejecting this response because: Edmark Toyota failed to disclose the Vehicle Use Tax fee (I had no prior knowledge of this fee as I haven't bought a car since 2016, and nobody mentioned this was a thing to me until the end of September when I learned about it from the Title Clerk and by then it was more than 30 days past due date so I also had to pay a penalty), didn't say anything about them only doing Title and not Registration or Plates, but also falsely stated that I would be receiving plates in the mail within about 6 weeks (hence why I thought Registration and Plates were going to be filed for by them).
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Requested at refund for an extended warranty from Edmark Toyota 10JUL23. They promised a 4-6 week refund period and it has been over 9 weeks now and they have failed to follow up with this issue. I have been repeatedly told the money is coming with no information on when or what can be done to resolve this issue. If I was this late paying one of my debts, I would be under scrutiny. I am contacting the Attorney General as well as they owe me close to $5,000.

  Customer response

  09/20/2023

  I was given a direct line for Toyota ********* Services(TFS) by the dealership. I originally gave the dealership all of the information to process the refund for my vehicles VSA 10JUL23. On 23AUG23, I hadn't received my money from Toyota ********* Services and attempted to contact the dealer via SMS, to which they stated that TFS is running behind. I contacted the direct line to discuss this issue with TFS and found that the dealership didn't process the refund request until 23AUG23. The dealership won't admit that they delayed processing these documents but TFS stated the processing time for the paperwork is usually instant but takes no longer than *********************************************************************************************************************************************************************

  Business response

  09/22/2023

  This is in regard to a Finance and ***************** cancellation for *********************. We handle dozens of warranty cancellations on a regular basis as it is part of the automotive retail business.  Our process is for the customer to fill out a cancellation form.   A Finance Manager begins the cancellation process and scans the documents.  The paperwork is then sent to our accounting office to finalize the cancellation by contacting the company the warranty is through, ensuring the product is cancelled, verifying money is received and issuing a check to either the customer or finance institution.
  In the case for *********************, the paperwork was misplaced during the process, and the cancellation was not processed.  Mr. ******* paperwork has been located, and we verified the cancellation is in process. Once we receive the refund amount from the warranty company a check will be sent to *****************  We anticipate the check due to **************** will be issued within 10 days.  

  Customer response

  09/22/2023

   
  Complaint: 20591119
  
  I am rejecting this response because:

  I was not informed of the misplaced paperwork, I was told there were no issues with processing the check. I've included the text message from the finance manager in which he states there was no issue with the paperwork on the same day the paperwork was processed, almost 6 weeks after I submitted the request. After numerous attempts to resolve this I was given a direct line to toyota in which I had to resolve this issue personally. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sought to purchase a mini-van that had removable or stowable middle/rear seats for camping and cargo hauling. I called around to find a Toyota Sienna AWD vehicle. Had to go all the way to *****, ** to get one. I live in *********, **, 650 miles away. I was told by the salesman ********************* at Edmark Toyota in ***** that the middle seats were indeed removable. I would not have purchased it otherwise (the seats way in back fold and stow flat). So I go to my local body shop here in *********, ** to have the center seats professionally removed. They tried, but there are airbags in those seats, removing them disabled the entire vehicle's airbag system. I tried emailing Toyota, and all I got was a generic response saying you should not modify the vehicle. They obviously do not care. To my mind, all that would be needed to fix this issue, so that I have purchased what I intended and was TOLD I would have, would be to do a software fix and/or make plugs for that airbag wiring so that the vehicle airbag system would not be disabled. I am sure I am not the only one regretting my purchase, there is a big loss in cargo hauling space and camping space with those bulky center seats remaining in place. All I want is to be able to remove them and still have the vehicle airbag system functioning, while not voiding the warranty.

  Business response

  06/16/2023

  ******************** contacted us to purchase an inbound Sienna.  We sent him a detailed list of equipment,and he secured the vehicle with a deposit. When the vehicle arrived, ******************** came to the dealership to finish the purchase.  He then mentioned to the sales consultant **** about removing the second row seats.  Since the seats are not something that can be removed from the factory, we gave ******************** the option not to purchase the vehicle.  He chose continue.  A week later, ******************** reached out to **** inquiring about how to remove the seats. **** spoke with a Toyota technician then emailed ******************** instructions from Toyota on how to remove the seats.  (See attachment with instructions that were sent to ********************)
  
  Toyota does not produce any vehicle in ***************** where rear seats can be removed for safety reasons.

  Customer response

  06/17/2023

   
  Complaint: 20130573
  
  I am rejecting this response because: In the Edmark Toyota response quoted completely below, the fifth sentence, here, is a lie. "Since the seats are not something that can be removed from the factory, we gave ******************** the option not to purchase the vehicle.  He chose continue." I was not told that by anyone. 

   

  "******************** contacted ** to purchase an inbound Sienna.  We sent him a detailed list of equipment, and he secured the vehicle with a deposit.  When the vehicle arrived, ******************** came to the dealership to finish the purchase.  He then mentioned to the sales consultant **** about removing the second row seats.  Since the seats are not something that can be removed from the factory, we gave ******************** the option not to purchase the vehicle.  He chose continue.  A week later, ******************** reached out to **** inquiring about how to remove the seats.  **** spoke with a Toyota technician then emailed ******************** instructions from Toyota on how to remove the seats.  (See attachment with instructions that were sent to ********************)". 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a 2012 ****** Juke from Edmark Toyota in February of 2021 it broke down in ************ ********* March 29th 2021 needed replace the engine or get a different car Edmark Toyota disputedfindingsTurbo required an warranty **** **** Edmark then retired in January after which point they no longer offered courtesy car broke down several more times finally broke down April 28th 2022 was towed to Edmark Toyota they said they could not fix it had to be sent next door to Bronco ************* ****** orded parttake 2 sitting there due to working on another car said he didn't know what was wrong with still messed up warranty **** engine torn down to confirm whether engine lack of owner wanted me to approve a $1,500 tear down if it was in fact due to lack of owner maintenance I said I am not going to approve something that is not my fault Miles approved the tear down at his cost it was lack of owner maintenance it would be due to previous owner because I tried the best I could to maintain a bad engine I have receipts I have a manager at ******* that can confirm all the oil changes all the oil I was putting in I have ******* receipts of oil changes receipt of my own oil fills pics&video of car problems my car has been at Bronco ****** shop for 46 days I am a delivery driver who depend on her car for work I make under minimum wage due to tips I cannot make those tips if I am not a delivery driver I have not been able to be a delivery driver I've had to rent a car on my own dime because the warranty department only provided me 5 days Bronco ****** will not provide me a courtesy car Edmark Toyota has not provided me a courtesy car I've had to borrow money just to pay my bills I'm about ready to lose everything I'm not just some secretary who can get rides to work and no one seems to want to help me or get this resolved I tried to get it resolved through ************* consumer affairs and they said I had to refer back to Edmark Toyota Please Help Me

  Business response

  06/23/2022

  Customer purchased a used 2012 ****** Juke January 8,2021.  She also purchased a vehicle service contract for the vehicle.  Shortly after the purchase, the vehicle experienced minor mechanical issues.  Edmark Toyota gave the customer a loaner vehicle to drive, repaired the vehicle, and returned it to the customer.

  
  Now, 17 months and over ****** miles later, the vehicle is experiencing another mechanical issue.  Due to shop capacity, Edmark Toyota told the customer to take the vehicle to a ****** dealership where they will have ****** tools and computer software to effectively take care of the issue, so the vehicle was taken to *************.  ************* requested authorization from the extended warranty company for repair coverage, and they also asked the customer for $1,500 to cover diagnostics and repairs if the warranty denies coverage of the repairs.  Edmark Toyota told ************* they will cover the $1,500 for the customer,if the warranty ends up denying the repair claim.  The extended warranty company has denied the claim because the cost of repairs exceeds the value of the vehicle.

  Customer response

  06/27/2022

  Update I got a call from ************* regarding my 2012 ****** Juke was told the engine is bad and that the remaining balance after the warranty paid out would be $6,000 that I would owe I feel I don't know $6,000 as when I bought the car in January it broke down at the end of March beginning of April in ************ ********* the shop mechanic ************************* and the shop manager confirmed it was a bad engine I was told to either replace the engine or get another car I returned to Edmark Toyota in ***** with the report from ************ ********* which was sent over to Edmark Toyota and they refused to tear down the engine and instead replaced the turbo in it I believe just to get me past the 3-month ******************************************************************************************* ***** that can confirm that it was losing oil constantly dying on me battery being drained e t c I feel ******************* at Edmark Toyota kept putting me off until he retired in January and then after that they continue to put me off until it finally broke down April 28th was towed to Edmark Toyota Edmark Toyota said they could not fix it and it had to be sent next door to ************* it has been at ************* since April 30th my car has been in the shop 52 days not ************* nor Edmark Toyota provided me a courtesy car once ************* told me they had to tear down the engine and they wanted to charge me $1,500 for it I talked to Miles @ Edmark Toyota who is now the manager at Edmark that would be **** Edmark's son told me that he would pay for the $1,500 tear down of engine and that he would make this right and he's sorry that his dad left this mess with him but that he would make sure I was taken care of that my car would either be fixed or he would get me into another car and now I get a call from ************* saying they want $6,000 for me before they will do anything else and I have yet to hear from. Miles @Edmark Toyota again my car has been in the shop for 52 days now I'm a delivery driver who has been losing $100 in tips a day every time I work so I've had loss of wages I've had to rent cars on my dime take the city bus on my dime and behind on my bills and about ready to be kicked out of my house because I can't afford to make my payment because of lack of wages and lack of hours due to not having a vehicle. I received your message thank you I also saw Edmark Toyota's reply to my complaint on better business bureau website in Edmark Toyota's response they said that my car broke down shortly after I got it and only required a minor repair which is not true it is false they are lying when my car broke down in April it broke down in ************ ********* one of the biggest ****** shops in all of *** the service tech ************************* told me along with two other witnesses that my engine was bad and that the engine needed to be replaced or I needed a different car by the ***** of God I made it back to ***** ***** with the report and Edmark Toyota and ************* both refused to tear down the engine even after speaking with the shop manager in ************ ********* on top of the service report was sent over to Edmark Toyota and ************* with findings that it was a bad engine they refuse to tear down the engine and instead said it was a bad Turbo and then proceeded in replacing the turbo to get me past their 3-month **** mile deal I continue to have problems with it after that tried taking it back into the shop several times they refused service said they couldn't help me only to have the manager **** Edmark retire shortly thereafter  I was constantly putting oil in it I have receipts which ******* in ***** on **************** can verify that per shop manager the battery was dying on it and the idle was off on it till it finally broke down April 28th it has been at ************* for 54 days now. Just wanted to add a couple more statements in Edmark Toyota's response they said that I had minor mechanical issues and that is not true I was told when it broke down in ************ ********* In April2021 that it was a bad engine that I needed the teardown or be put into another vehicle because the engine is no good verbatim by the service tech ************************* and confirmed by the shop manager and documentation was sent over to Edmark Toyota in ***** ***** and they ************************* & Shop Manager verbally spoke on the phone to **** Edmark@ Edmark Toyota and the service tech at ************* where my car was at the time when I got back to ***** ***** I also have a ****** timeline of me being there and two other witnesses that can verify this they refused to do a teardown of the engine and instead submitted to my warranty department that the turbo needed replaced also they stated that it broke down 17 months later and that also is not true and false technically it broke down exactly 12 months later because it broke down April 1st I believe 2021 and it finally broke down April 28th 2022 with even worse is when I explained the situation to miles at Edmark Toyota he apologized that his father did not take care of me before he retired and left him this mess but that he would do everything he could to make it right and either get the car fixed or get me into another car and now his whole story is changing and he has not even responded to me

  Customer response

  06/28/2022

  This is proved that I was telling the truth I bought the car in January 2021 it broke down April 2021 with a bad engine Edmark Toyota refused to do a tear down and/or replace the engine I continued to have engine problems when it finally broke down April 2022 12 months later I have been without a car for 57 days now they have not provided me a courtesy car a rental car I've had to rent cars ride Treasure Valley Regional Transit & Lyft rides on my dime I have lost wages + tips and Edmark Toyota wanted to charge me $1,500 for the tear down of the engine last week I refused they're trying to charge me $6,000 for an unrepairable car for something that they should have taken care of a year ago and I'm still without a car I attached some more pictures and video from the past year with difficulties with my car

  Customer response

  06/28/2022

  Hello I found the service report from ************ ********* back in April 2021 where to validate that the engine needed a tear down back in April and they refused to and I continued with a bad engine the whole time until my car broke down in April 2022 I am sending you the service report and correspondence call text or email me with any more information or updates please as I have not heard anything still from Edmark Toyota and it has been 57 days now without my car and again I've been losing $100 a day in tips as a delivery driver behind on my bills and I've had to rent cars in the past with no reimbursement and I'm currently riding Valley Regional Transit bus and Lyft rides with no compensation last correspondent with Edmark Toyota and ************* was that I owe $6,000 for the engine car is unrepairable still and apparently they are still not providing me with the any replaceable car and now my boss says that you can't afford to have me working inside the store that he really needs a delivery driver so I might lose change positions my job if this doesn't get figured out

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