Complaints

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On or about December 10, 2024 our vehicle was struck by a 2021 Jeep Wrangler insured by Farm Bureau. The police were called, and the driver left the scene. Fortunately, since the driver had been acting very aggressively, my wife recorded the event. There were also 2 neutral witnesses, and one of them also recorded the collision. The police caught up with the driver who was in the drive through of a fast food restaurant and she denied hitting us. Since it was in a private parking lot no citation was issued but they did provide an incident report. All of the information was turned in to Farm Bureau, including a copy of the 911 transcripts, pictures of the damage to both vehicles, and a repair estimate from a local body shop. Farm Bureau gave me the adjusters phone number. His name is ****** ********, and to date he has never answered a call or returned a message. My insurance agent was in contact with him and said he was rude and confrontational, and told her he "would not be returning their calls" anymore. I do not want to file a legal claim, I'd rather work through this with Farm Bureau if at all possible. When their insured struck us, it did $3,000 damage to the front quarter panel of our vehicle.

  Business response

  01/22/2025

  We have an open liability claim that remains under investigation.  A video has been provided to us that appears to have been recorded from the dash of a vehicle or the phone of an occupant of a vehicle sitting perpendicular to the scene of the incident directed toward the right side of our insured vehicle.  The video does not provide a view of the left side of the vehicle where the alleged incident occurred.  It doesnt demonstrate the mechanics of the incident or if there was an impact between the vehicle.  The video does appear to show the claimants attempting to cut in line at the fast-food restaurant instead of going to the end of the line.  If there was an impact it appears that it would have been caused by the claimants who kept inching towards our insureds vehicle instead of patiently going to the end of the line.  It also shows the claimants aggressively approaching our insureds vehicle after exiting their vehicle.  The responding police officer wasnt able to find damage to our insureds vehicle.  Were still attempting to talk to the witness. The assigned adjuster will continue their investigation.  Unless there is additional evidence supporting the claimants' position, our position will be word versus word where both sides take care of their own damages that may have been caused by this incident.  If the claimant wants to expedite the repairs to their vehicle they can go through their own insurance carrier.

  Customer response

  01/22/2025

   
  Complaint: 22812268
  
  I am rejecting this response because:

  I have tried multiple times to contact the adjuster and he will not return my calls.  We did not cut in line, your insured did as 2 witnesses will confirm.  Your insured pulled off *************** and traveled West towards Target, then made a U-turn through 2 empty parking spaces and stopped nearly bumper to bumper with our vehicle.  Since they were driving aggressively, my wife pulled out her cell phone and began to record their vehicle which was inches from the right front quarter panel of ours. We were facing east towards *********** and there were at least 2 cars in line behind ours. When the vehicle in front of ours pulled forward, your insured raced ahead in attempt to cut us off and get a place in line.  Although we did not move, her jeep side swiped the front right corner of our vehicle.  The officer did in fact see the damage to her bumper, which she said was already there.  Incidentally, the officer agreed her damage was at the right height to have cause the damage to our vehicle.  As such, he allowed me to take pictures of both vehicles although she protested. To recap, we have 2 eye witnesses, 2 videos, pictures of both vehicles, 911 transcripts, a police incident report, a repair estimate, and Chic Filet has said their security video will show the incident.  I do not wish to seek legal counsel, but believe if I do this will be very decisive with the amount of evidence we have.  I'd be happy to discuss in person or over the phone, and am only trying to seek fair resolution.  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct 27, 23 I went into Farm Bureau to get auto insurance quote. Quoted $258 a month for all 3 vehicles. I was told like all insurance companies, can't bind coverage till payment is made. Agent ********************* also told me I had to allow them to setup automatic payment, and they will withdraw the premium every month. I gave here bank info or debt card, I don't remember but I do remember her putting my information in her computer and telling me it went through and binding coverage. A month later I have not seen or heard from Farm Bureau and they forced me into automatic payment. I have nothing to worry about till I got a letter on November 24th "Notice of cancellation". if payment not received by 12/10/23. Payment is not due till Nov 27 and it is automatic withdraw and they want an additional $35. I went on line and setup payment with my bank for the $293. I need to keep my insurance and will hash this out with them as we go. Total requested of $293, over the premium amount of $258. Sent an email and they responded telling me that I was being charged penalty because their system had a problem. Then I am waiting to hear back to see how much I owe whereas an adjustment needs to be made for the overpayment and penalty for their problem. Problem with 10/27 auto payment. No attempt made for a 11/27 payment so I do it myself. Then without any notice or communication they auto payment $651. That is $135 over what 2 months premiums would be. I only owe $258 for 10/27-11/27. $258 for 11/27-12/27 both months together is $516. 12/27-01/27 would be an additional $258 bringing the $516 total to $774. Their system fail on the first payment that I was unaware of but I through online bill pay made payment of $293 and they stole $651 out of my account to make a total of $944. Un announced withdraw caused an overdraft in my account that I have been charged $24.94 for.

  Business response

  01/31/2024

  This dispute was resolved direct with the Insured.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A FB insured driver hit me on the Mo river bridge, ************* 3-6-2023. Damaged driver side upon hitting me, pushing me into bridge barriers on passenger side. Destroyed my custom rims and tires were compromised although not flat. FB sent a ridiculous release form I refused to sign stating my claim was fraudulent. I have repaired my car out of pocket. As of Aug 1st I will file suit for the money I've never received from their at fault driver. FB has been contacted with all supporting documents and receipts with zero response

  Business response

  08/03/2023

  Please find our response attached. If you need any additional information, please let me know.

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