Complaints

• Initial Complaint

  10/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was with a disabled group called Options for Independence from ***** ut and our leader had the restaurant add 20% tip, which was fine. Then the restaurant decided to add another 25%, but when I contacted the owner of the business, she was unable to remove the extra amount so she said she'd refund the whole check, which never happened.

  Business response

  11/06/2024

  I have attached our emails:

  Kathi <****************************>
  Sat, Oct 12, 8:01?AM
  
  I was there last Wednesday with our Options for ****************** and my total came to $9.01. I added a 20% tip, but yet your waitress decided to add a few more dollars. I am pretty sure that you don't want to get a bad review or reputation for cheating the disabled, so please fix this. By the way, the food and service was very good.  Thank you
  ********* Melton 
  ************ 

  ****** ***** Sat, Oct 12, 10:07?AM
  
  I will take care of it. I am sorry this was a misunderstanding whoever called in to make the reservation was told to put a charge on everybodys card automatically.

  ****** Hardy <*********************************>
  Sat, Oct 12, 10:43?AM
  
  *****, I went ahead and refunded your card for the total price of $12.43. It would not allow me to just refund the tip without having your card here so please watch for that.

  ****** *****

  *****
  Fri, Oct 18, 5:41?AM
  I never received it. 

   

  ****** Hardy <*********************************>
  Tue, Oct 22, 2:02?PM
  It takes a few days to show up in your account

  ****** *****

  *****
  Fri, Oct 25, 8:20?AM (12 days ago)
  Two weeks ago you said you refunded money to me but it hasn't been done yet. I think two weeks is a lot more than "a few days" as you said. Are you really going to help or not? 

  ****** Hardy <*********************************>
  Sat, Oct 26, 11:56?AM (11 days ago)
  
  *****,  
  I refunded the money the day I told you I did, which was October 12th. I am attaching a copy of the receipt that shows the refund along with the ** number. 
  Thanks,
  Denise  

  ***** Oct 26, 2024, 12:20?PM (11 days ago)
  
  I don't know who you refunded because I don't have a ***** If you look at my receipt, it clearly states Mastercard. On Sat, Oct 26, 2024 at 11:56 AM

  ****** Hardy <*********************************>
  Sat, Oct 26, 7:35?PM (11 days ago)
  
  *****,
  I gave the information to the manager so he obviously refunded the wrong customer.  Please give me your address and the amount and I will just send you a check.
  Thanks,
  ******

  ***** Oct 27, 2024, 9:18?AM (10 days ago)
  
  ***** ****** ********************************************* $12.43 was the amount charged. On Sat, Oct 26, 2024 at 7:36 PM, ****** ***** <*********************************

   

  I would just like to say this was a complete misunderstanding.  I have been in contact with ***** the entire time.  In reality I owe her less than $2 and I refunded the total amount of her meal and tip for a total of $12. 43.  I have tried to do the best I can to accommodate *****.

  Customer response

  11/06/2024

   
  Complaint: 22448076
  
  I am rejecting this response because:
  I never received any refund or check.
  Sincerely,
  
  ***** ******

  Business response

  11/16/2024

  I have attached copies of the cleared check from my bank with Kathi's signature on the back. I also showed my statement with it coming out. Check #**** for $12.43 which was the total price of her meal not the $2 tip that she first complained about.  I have tried to stay in contact with ***** and have told her that I sent her a check.  I reached out to her to see if she had received it and she did not reply back to me so I am sending in the evidence that ALL of her money was refunded. So her entire meal was on me. If you have any further questions, please feel free to reach out to me.

  Thanks,

  ****** *****

  Customer response

  11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But please don't take a whole month to give a refund. 
  
  Sincerely,
  
  ***** ******

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