Reviews
8 Customer Reviews
Review from Dan R
1 star02/12/2025
I called advanced to come clean a main line to my home when the guy showed up he put the snake down drain so then they had a free screening with a camera to inspect the drain I was told I need a new main line ****** to do this so I called another company for an opinion they put a snake down my drain and saw a root they cut it out. And this new company put a camera down said I don't need a new main line it's fine and it's a tree root. So if advanced did there job and if they snaked it then I would of never had to call this other c company to fix my main line and on top of it they tried to scam me out of a new main line sewer so I called advanced and said that your man didn't do his job and they need to pay for this second appinion that they say they pay second appinion well they don't and if they did there job in the first place and the second company I called found a tree root what does that tell you everyone. I just want advanced to pay this bill to have someone else do the job advanced was supposed t to do.
Advanced Home Services Response
02/13/2025
Yesterday I, ******, Customer Relations Representative of **********************, spoke with said customer. Said customer claimed that ********************** was trying to scam him into replacing his main line, and that Advanced is responsible for the payment for the hydro jetting of $1000 to the other company he decided to go with.
While on the phone with said customer, I reviewed the invoice and options that were provided to said customer. After restoring temporary flow the from the toilet to main line, our drain technician offered the customer to have his line scoped at no charge. Customer agrees.
That same day, our Camera Supervisor returns to the home and finds that "100% of sewer line is under water and is full of water and waste... Camera was hitting something solid..."
After our findings our camera supervisor wrote and provided the customer 3 different options before preforming any repairs. Which 1 out of the 3 options provided was to picote and hydrojett the line for $1200, which is a similar recommendation and similar pricing to the other company that said customer decided to do business with.
While on the phone, I, ******, let the customer know that we would not be responsible for the repairs done by the other plumbing company, but I could refund him the $29 that he had paid for us to clear the line, since that is what we advertise and stand by. Said customer become irate, normally we would offer the customer to have the technician return to the home to see what we would do for the customer to make things better, but unfortunately, I did not feel comfortable offering this out of our technician's safety. The call was then disconnected, and no resolution was able to be reached.
Review from Mike H
1 star10/08/2024
This is a preditory and dishonest business that heartlessly takes advantage of the elderly. They dishonestly told my 87 year old father that his septic line was broken where it exits the house. They quoted him $7700 to replace it. He received a second opinion and found that his line only had a simple blockage. Advanced Home Services has not returned my calls to explain themselves.Review from Donna A. H.
1 star10/04/2023
They have BBB on their truck. The Tech started out with $1700.00 for installing a laundry room faucet. I did not see the price of the faucet but it was an ordinary two hole faucet. I refused that price. Next price he quoted was $1,547.00. Next option was $1398.00. Next option was $930.00. The laundry room was tore upby that I mean he had the old faucets off the sink and lines tore out and washer moved out. I just wanted it all back together so I paid the $930.00. When he said $1,700.00 I should have showed him the door. I have a work sheet with the prices on itexcept he didnt write down the $1700.00it starts with the $1,547.00. I feel they are targeting the elderlyof which I am one. In Nov I will be 90 years old. This transaction was done on Sept 18, 2023 Job #******* Tech.was : *********************Review from Josh G
1 star04/17/2023
We had a blocked sewer line into our septic tank and hired this company because they were quick to respond. The sent a tech out to snake the line which wasn't successful. The second tech that showed up with the camera was able to force his way through the blockage but it still needed more work. We decided on the hydro-jet to clear the blockage and were quoted $2800, half of which we paid up front. It seemed very expensive but not knowing what kind of equipment or how involved it would be, we signed up. What showed up was ******* with a glorified pressure washer. They entered the line through the cleanout **** feet away from the tank and cleared the blockage. They were at my house for 1.5 hours including set up and clean up. Now the company wants the other $1400. I have never heard of ANY process that is worth this kind of money. After a few emails back and forth questioning these charges they will not reply any more. My employer had a similar process done on 150 feet of sewer line that was frozen and another local company charged $713. I recommend calling ALL other companies in the area before submitting to AHS's prices. I think I'd rather spend the other $1400 on legal fees at this point.Review from Steven b
1 star10/20/2022
My dad had a garbage disposal replaced that was leaking and was charged $1014. I feel that this company is taking advantage of the elderly people.Advanced Home Services Response
10/20/2022
We are more than happy to discuss any price issues with your dad if he would like to call the office at ************. However our prices are set and do not change one bit for anyone in regards to age or any other demographic. Unless of course your father asked for a Sr ******** which we are more than happy to provide for all our elderly customers per their request.Review from Guy B
1 star10/03/2022
This business is about as crooked as they come. The first question out of my mouth was, "Do you work in ****************?" and ****'s answer was "yes." Then after asking me about 20 unnecessary questions, he wanted to charge me $156.00 just to get an estimate. NONSENSE! As a *********** Investor, I've never paid for an estimate in my life, and - as I told ************'m not about to start now! Read the other one star complaints. A question for BBB: How can you give these crooks an A+ rating when they have so many one star complaints???Review from Sharon L
1 star06/21/2022
There is a common theme throughout the complaints. I called them regarding a washing machine backup. They told me I needed a new sewer line, stat. I am elderly, living on a fixed income. Believing I had no choice, I agreed to a new sewer line for more than $19,000. They did the work (with a s**** up that caused water damage to my basement, and a $1000 reduction on my ****.) After it was completed, a kindly neighbor investigated, got two local companies to submit bids for the same work. Both bids came in at between $4,250 and $4,500. I had an attorney write them about this $14,500+ difference. Crickets. Not a word. I have reported them to the **************************** of the ****** of the Attorney General. I believe this company violated the ***** Consumer Protection Act, and it looks like I'm not the only victim. GET ADDITIONAL BIDS!!!Review from LuAnn S
1 star05/11/2022
Make sure get more bids before having Advanced Home Services do any work of you. We had this company do a sewer line and are still trying to resolve the real problemThey came December 30th and told us our sewer has failed and it was one thing after another. They gave us 4 different options and starting from $12,574 to $19,828. Starting with the first option to remove the blockage , to pipe burst then tell us we do not have grade and need a pump installed. After getting advise from professional plumbers after the fact, we realized we have been over charged close to twice of what we should have paid for. Mind you we paid the **** in full to avoid service charge and now that they have our money we are having difficulty getting the job finished properly and to resolve the issue.Advanced Home Services Response
02/13/2025
After revieing this customers account, ********************** had refunded the customer $8,090.00 as a resolution.
Customer Review Rating
Average of 8 Customer Reviews
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