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          Business Profile

          Pharmaceutical Manufacturer

          Abbott Laboratories

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

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          60 Customer Reviews

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          • Carrie M

            01/29/2025

            I purchased a 4-pack of the Abbott BinaxNOW COVID tests and 2 of the 4 were faulty, no control line was present and the whole test was useless. I called to receive a replacement and first was told I called the wrong number (there is no customer service number listed on the box and numerous options listed online). When I was connected to the supposedly correct number I was disconnected. After more googling I found the correct number and the representative was difficult to understand which cause multiple issues during the call. The call took 30 minutes and they are sending a replacement test but I have no confidence it is going to arrive given the communication challenges. Clearly trying to make it as hard as possible to resolve issues. I will not purchase again. 

          • Jay B

            01/17/2025

            The lever 3 glucose sensors are junk. Company does not respond to my internet requests. The sensors do not last for the 15 days either they fall off quit responding or send out false readings. Total waste of time and money. Company does not replace sensors when I have a faulty sensor.    

          • Charles H

            12/10/2024

            my problem is that the libre freestyle 2 14 days sensor is so far of from finger ***** that it is a dangerous product to use I have had 6 sensors replaced with in the last 2 months just a few minutes ago the meter read 261 so I took a finger ***** with the same monitor and it read 190 it has been of as high as a hundred points all they do is replace sensors and that don't solve the problem I don't understand how this product can be used for diabetes sense it is so far of and not reliable its a dangerous product to count on for your health.  

          • Katherene M

            09/03/2024

            They don't want to replace my sensors they said its expired, but I use them before they expired they malfunction so I tried saving them and get them replace one time. This is the first time hearing this issue and this is the 3rd time doing it and they are able to replace them on those 1st and 2nd. This is not acceptable, consumers at least need to know this.  

          • Larissa C

            08/22/2024

            My libre 3 sensor requires low sugar readings to sound alarms. The sensor reads my sugar incorrectly and now these stupid alarms go off every 5 to 10 minutes at 1am or at work....ripped out the sensor and it still beeps constantly for bad readings. You can only stop this by deleting the app. Lost a lot of sleep and got into trouble at work These sensors and the app are horrific. Looking for something else.

          • Maura G

            08/17/2024

            Freestyle Libre 3 Sensor gave high readings and they gas lit me telling me it wasn’t “that high” and I should expect within 20-40 points different. For someone with diabetes, that could change my course of treatment with unnecessary insulin. It is reckless to downplay the impact of inaccurately high numbers. All this after they had a KNOWN issue of sensors providing high numbers. I have gestational diabetes and will be thrilled to be done with them after my baby comes.   

          • James B

            07/15/2024

            Libre 3 sensor: **************** refuses to support the product. I called in for support on a Sensor Error on my Libre 3 device. They refused to issue a replacement sensor despite me providing all of the necessary information (error codes, timestamps, etc.). I've called in for support/replacement previously but was told by customer service that they are not supporting my profile. Avoid this company at all costs. Their sensors often do not work and if you call for support, they may turn you away and force you to use their competitor (Dexcom), which I am now going to do. Save yourself the trouble and go with Dexcom to begin with.    

          • JBrent R

            06/02/2024

            Libre2 is a product in need of upgrade. Often gets Not Able, wait 10 mon, 4 hrs, Often needs 4-5 tries. Frustrating. Rarely last 2 weeks.  

          • Jeff J

            05/07/2024

            My father fell ill in mid April of 2024. The results of the infectious and disease processes has left his brain in an inflamed state. My dad did receive an MRI for which Abbott Laboratories must be present to monitor his pacemaker. Since that MRI my fathers condition has worsened and an additional MRI is required to formulate a plan of care moving forward. Initially we were told that my dad would have an MRI on Friday May 3rd. Unfortunately, my father was not able to have that MRI due to Abbott Labs representatives not being available. Next we were told that dads MRI would be Monday May 6th. No reps available. Finally we had a scheduled MRI at 0845 Tuesday May 7th. Again our Abbott rep did not show. This has now caused a 4 day delay of care for my father. The medical team needs this information to advise our family on how to proceed. This has also caused undue stress to our family and potentially delayed life saving treatments. I am ashamed of Abbott for making my dads healthcare about business. We deserve more compassion, respect, and professional care than we received. Shame on you Abbott. Perhaps you should better support your devices, even if it is a weekend. In point of fact, the device was implanted July 5, 2020. A Sunday! I expect more.

          • Carrie H

            04/30/2024

            I would leave zero stars if I could. My husband uses the freestyle libre 2 and has had sensors fall off multiple times. He has called them to get a replacement about 6 times. The first time they asked him questions so they could send a replacement. Each time he called back, they state that they have no record of his profile at all and have to start from scratch. He has been without a sensor for over 2 weeks. How can he call 6 TIMES and they have no record of him ever calling. They manufacture diabetic supplies, but have absolutely no regard for their customers that use these devices to save their lives. The complete lack of empathy about peoples medical care is absolutely astounding and to be honest disgusting and disappointing.

          Customer Review Rating

          1.23/5

          Average of 60 Customer Reviews

          Contact Information

          100 Abbott Park Rd

          Abbott Park, IL 60064-3500

          Visit Website
          (224) 667-6100

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Years in Business: 137

          Customer Reviews are not used in the calculation of BBB Rating

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