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          Business Profile

          Heating and Air Conditioning

          Seven Star Heating & Cooling

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Heating and Air Conditioning.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/28/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I had this company clean my vents on May 11, 2021. I gave them a check for $249.00. Check number ****. The check was cashed within a few days. On October 27, 2023, the check was again presented to the bank and they received the payment again. Same check. Same date. Same check number. This is fraud. I would like a full refund of the second payment.

          • Initial Complaint

            02/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The workers were here about 25 minutes. They did not unscrew 4 of the upstairs grates to clean the vents and did not do the 4 downstairs vents. After looking into how ductwork is cleaned they did not do the job correctly. They used a small compression hose and went vent to vent. The other vents were not covered when the cleaning was done. After they left I unscrewed the grates over the 4 upstairs vents and there was visible dust bunnies in them. There is also a pile of debris inside of the wired part of my furnace. The day they left I replaced the furnace filter. I just checked it after 2 weeks it is full of dirt. It is a filter that should last 3 months. I repeatedly messaged the contact person on ******** with the complaint and pics. All I got back was a thumbs up sign. I have been looking into the company further and see they have many people with the same complaints as I have. They company they sent to my house was from ******* **. called Duct Cleaning and HVAC services. The phone number on their van was the same as I found on their website. ************. I just am hoping they did not ruin my furnace as that is a big expense. The website on ******** I found them on has removed them from their site and says they are scammers.

          • Initial Complaint

            03/18/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I had air duct cleaning done today. I inspected vents after Seven Stars left and found my ducts are still filthy with grime. I had expected that the service would brush them clean. My carpets, furniture, and bedding were covered in a thick layer of dust that was blown out all over the house. Their ad suggested that dust would not escape into the house. I have screenshots of the ads they posted on social media and of my house when they were done. I have attempted to contact my representative, ***********************, through ******** messenger which is how we had communicated and have now been blocked. I called the number on the invoice but just get a message service. I looked up their website and tried a different number but voicemail is full and you can't even leave a message. I would like my ducts cleaned properly or a refund of some sort. Attached is link to ****** drive with photos and screenshots of ads and contact with ***** They told me cleaning would take 45 to an hour but they were here 30 minutes at most. I thought **** was a small business owner locally, but ****** from ******* was the guy doing the service. I have wondered if the before and after pics I was shown by ****** were even of my house.https://drive.******.com/drive/folders/19xZLwHYw9iRpdznSLHX5aYHJplBrA8rG?usp=sharing

          • Initial Complaint

            02/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I called and they came here to clean my vents adn all they did was spray a but of air in them and they didnt actually do anything. my vents are still dirty. They charged me ******. I called and they said they would come back but never did. This happened on 10/10/21 and I ahve been trying to get in touch ever since. The number on my invoice was ************. which is the same number on the ******** page. They had toldme they had multiple locations and that they were out of ********** ** was one of them. I would like a refund or to finish the job correctly.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          452 N Pioneer Dr

          Addison, IL 60101-2124

          Visit Website
          (773) 888-7215

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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