Reviews

I recently used this service on June 18, 2024, to move my daughter's baby grand piano from ********** to **********. I chose this company because of their excellent reviews on Yelp and the extensive experience of their staff, particularly one of their movers with 17 years of experience.On the day of the move, I paid their moving service plus $20 per person, totaling $60 in tips which I paid in cash. Unfortunately, shortly after the move, I discovered a black chip on the floor. Upon inspection, I realized it was a piece from my piano. Additionally, I noticed a small crack on the left side of the piano and a broken corner.I immediately sent pictures of the damage to the worker's phone number (*******-...) at 4:18 pm. He responded that he would inform the boss and arrange for a technician to fix the problems. Since then, I have not received any follow-up calls. I called their office and missed their callback. In the voicemail, they indicated that the damage was due to previous movers and not their staff.To clarify, my daughter provided a picture of the piano taken just a few weeks ago, showing it in perfect condition. She sends her practice video to her piano teacher almost weekly as she has been preparing for an international piano competition. This piano was made in 2018 and is a precious item for my family. We specifically chose this company based on their ratings and reviews.I am very disappointed with how they handled the situation and the lack of responsibility taken for the damage. I expected better service based on their reviews, but it seems they do not care about their mistakes.