Plumber
ABC Plumbing Sewer Heating Cooling ElectricFind BBB Accredited Businesses in Plumber.
Reviews
123 Customer Reviews
Review from Michael A
1 star01/30/2025
*** came out to look at my furnace after it stopped working last week (mid January)After inspection, I was told that our furnace was no longer safe because the inside was rusted and starting to crack and the reason it wasn't kicking on was because of the safety switch inside. The entire unit had to be replaced Initially I was told it would be around $10,000. I was a little surprised at how high the cost was (I live in a small 1 bedroom condo) but the repair man told me he could possibly get it cheaper if he called the distributor personally. When he got off the phone he told me the cost was now $14,000.When I told him I couldn't afford to pay $14,000, he suggested that he could repair the furnace temporarily for $500 but it wasn't up to code and should only be run at about ********************************************************* if I could hold out until late March or April, they would be able to sell me a furnace for 7 or $8,000.This all seemed shady to me but not having any idea what to do in bad situation, I reluctantly let him fix the furnace because I wasn't sure how long I would be without heat. I never turned the furnace back on that night after he left because I wasn't sure if it could be a fire hazard or leaking gas. I've called ABC customer service several times over the last week and my experience has been equally as bad there. Each time being told that all of their managers or anyone who might be able to help was currently in meetings or not in the office and with a promise of a call back that still hasn't come. I'm not sure if *** will ever resolve this with me, but if you have the unfortunate experience of having your furnace break down in the middle of the winter, Id call someone besides ABC. Make a few phone calls or ****** your options, I had a competitor come put a furnace in the next day for $8,000 with no hassle at ********** only made an already very stressful situation much worse and more stressful and no one there seems to care much.
ABC Plumbing Sewer Heating Cooling Electric Response
02/06/2025
Dear Mr. ******************* you for sharing your feedback with us. We sincerely apologize for the frustration and stress you experienced during your recent service visit. We understand how upsetting it can be to deal with a broken furnace, and we regret that our service did not meet your expectations.
We would like to confirm that our manager has processed a refund of the $500 you paid for the temporary repair. It is our priority to ensure that our customers feel confident and comfortable with the services they receive, and we regret that this was not the case during your experience.
We also want to acknowledge the issues you faced with communication from our customer service team. We are currently investigating the matter to ensure that this does not happen again in the future.
We truly appreciate you bringing these concerns to our attention, as it helps us improve. Should you have any further questions or if there's anything else we can assist you with, please feel free to reach out directly to The Customer Experience Team. Have a wonderful day.
Kind Regards,
The Customer Experience Team
Review from Dolores C
1 star01/04/2025
On Dec 16, 2024, I secured the services of ABC Plumbing (************************************************************************.) regarding a small leak from the pressure relief valve on my hot water heater. My husband was in *******, so I called for service and worked with the technician. I was told by the technician that the pressure relief valve needed to be ***laced. He did not have the part in his truck - but drove to the local hardware store to purchase the valve. He ***laced the small relief vale (which took less than one hour - much of which was spent in him trying to sell me a maintenance contract).The bill came to $796.50 but being totally unaware of the costs associated for such work, I paid the amount due in full. I received an email copy of the bill which did not indicate any details - only the cost of $796.50.The next day I spoke with several neighbors about this charge and was told that they had paid around $200 for the same ***air. I also got quotes from plumbing competitors which also quoted similar $200 ***air charges. Frustrated I went to the local hardware store (where the technician purchased the valve) and saw that this hardware store charges $20 for the valve. I called ABC Plumbing and spoke with their customer experience **** he told me he would investigate. I was told that *** pricing is by the "job" - not the hour. (I should have asked for the hour pricing, since I was actually charged $776.50 per hour. The best the customer experience *** could do was to offer me a $50 credit and a $50 coupon to be used for future ABC work. In review I could have purchased a totally new hot water heater for the price I paid for this simple ***air. (I watched the technician ***lace the valve -- easily done) ************ is a SCAM and totally overpriced the job that was done. They take advantage of customers with outlandish ***air pricing. How can consumers be protected from businesses like ***.ABC Plumbing Sewer Heating Cooling Electric Response
01/07/2025
Dear Ms. ******************** you for taking the time to provide your feedback. We sincerely apologize for any frustration caused during your recent service experience. We understand how important it is for our customers to feel confident in the services they receive.
As a flat-rate company, our pricing is all-inclusive, meaning that the cost covers both labor and materials, with no additional charges added during or after the service. For this reason, we do not provide an itemized breakdown of individual parts or labor. We do, however, ensure that our pricing is fair and transparent, and were always happy to answer any questions about our rates and services upfront. In this case you spoke with a Customer Experience Specialist and this information was provided to you at that time.
We understand that this policy may differ from what youve encountered with other service providers, and we apologize if this caused any confusion. Have a wonderful day.
Sincerely,
The Customer Experience Department
Review from Veganstylist W
1 star12/09/2024
The worst customer service. Run don't use this company. I was stood up 4 times for service and they never bothered to call and let me know they weren't coming. When I called to complain I was told ******* ****** would call. She called my husband who was at work. I returned the call and its been 4 days and no contact. I called her again and the mailbox is full. Not surprised. They could have had two referrals by me but told my brother and a business not to use them. I didn't even think to read reviews before I hired them. RUN!!! Don't use them. It's not done.ABC Plumbing Sewer Heating Cooling Electric Response
12/09/2024
Dear Ms. ************* want to sincerely apologize for the experience you've had with ***. I deeply regret that communication was not handled properly regarding the re-scheduling of your appointment. This is absolutely not the level of service we aim to provide, and I completely understand your frustration.
I apologize for calling your husband when it should have been you I connected with directly. I also regret that my follow-up has been lacking, and I take full responsibility for not reaching out sooner. Your time and trust are incredibly important to us, and I can see how we have let you down.
I would love the opportunity to make this right, if youre willing. Please feel free to reach out to me directly at **************, and we can discuss how we can resolve this to your satisfaction. Your feedback is invaluable, and I am committed to ensuring this doesnt happen again.
Thank you again for sharing your thoughts, and I truly hope I can earn back your trust.
Sincerely,
******* ******
Review from Lorene R
1 star12/08/2024
I called ABC for a water heater problem. A technician didn't call back. I called again at 5:00 in the afternoon and was told a technician would call back within an hour or hour and a half. Again, *** never called back.ABC Plumbing Sewer Heating Cooling Electric Response
12/15/2024
Dear Ms. ******************** you for taking the time to share your experience. We sincerely apologize for the inconvenience youve experienced with our communication. We understand how important it is to address service issues in a timely manner, and we are very sorry that you were not provided that communication.
This is certainly not the level of service we aim to provide. If you would like to discuss this further I encourage you to reach out to our ******************************* Your feedback helps us improve, and we take your concerns seriously. Thank you and have a wonderful day.Review from Mark H
1 star12/03/2024
If I could give 0 stars I would, they have to pay for ****** bots for positive reviews. I called them out for a 3 light dashing for a pressure switch, but he tells me its my motor after sanding the igniter and take the rubber off the pressure switch - which I already did. I found the same motor for $150-450 online, and I am being charged $1200 for this motor. My tenants furnace went out Friday in the AM, I called immediately and got ABC out same day. He tells me there is nothing he can do cannot get a motor until Monday, which now I highly doubt I should have called someone else. Monday I am told they will have part and be first stop, I get a call at 9 pm from the tech after dispatch told me twice they would be out on Monday. At 9 pm I will have part and first stop Tuesday morning. I am typing this on Tuesday Night as I spoke to dispatch 3 times today, who ensured me they have part and I am next stop. I talk to the tech who just got the part and cannot get here until Wednesday. IT is 20 degrees and my tenants are freezing and I already paid $600 to get them out here. Dispatch ghosts you after 3 pm by the way. ******** company makes sense why they have a F grade on the BBB and are no longer accredited. They 100% pay for positive reviews on ******.ABC Plumbing Sewer Heating Cooling Electric Response
12/08/2024
Dear Mr. ******************* you for taking the time to provide your feedback, and we sincerely apologize for the challenges and frustration you experienced. We understand the importance of timely service, especially in situations where comfort and safety are at risk, and we deeply regret that we did not meet your expectations.
We take all feedback seriously, and its clear that we fell short in this case. The delays and miscommunication regarding the parts and scheduling are not the standard of service we strive to provide. Our goal is always to be transparent, and we regret that this was not your experience.
Regarding the service delays, we understand how difficult it must have been, especially with your tenants in such cold conditions. We are investigating why there was a disconnect between our dispatch and technician scheduling and will work to improve communication moving forward.
We are also looking into your concerns regarding the price of the motor, and if there are any discrepancies, we would be happy to discuss this further to ensure that you feel satisfied with the outcome.
Once again, we apologize for the inconvenience youve experienced, and we are committed to improving both our service and communication. Please feel free to contact The Customer Experience Team at **************, and we will do our best to resolve this matter to your satisfaction.
Thank you for your understanding.
Review from Kris T
1 star12/02/2024
Definitely is deserving of an F rating. A predatory company to be sure! On Friday, 11/29 ***** ******, a "plumber" from *** came to my home. The problem was a bad seal on the toilet. My son was taking care of this for me due to a family emergency. Along with the emergency, my husband, a plumbing inspector for the city of *******, long time plumber and union officer, recently passed away. Talk about salt in a wound! This man told my son that the toilet wasn't set correctly and needed 2 wax rings! WHAT! The toilet was installed 8 years ago and has never been a problem BECAUSE A PROFESSIONAL INSTALLED IT! so ******* later (after a senior discount) the toilet is running loud because he changed the connector twice the length it needs to be! Call the company service line and get an AI. Emailed to company..no response My son did a good thing, but this company is scamming people and is a disgrace! $1072 Help.ABC Plumbing Sewer Heating Cooling Electric Response
12/08/2024
Dear Ms. ****************** take your concerns seriously and would like to look into this matter more thoroughly. We understand how upsetting it can be when services dont meet expectations. We have reviewed your feedback and would appreciate the opportunity to discuss this in more detail. Our goal is to provide quality service, and we regret that your experience did not reflect that.
Please reach out to the ****************************** or via email at *************************** , and we will do everything we can to resolve this issue. We are committed to ensuring our customers are satisfied and would like the chance to make things right.
Thank you for bringing this to our attention and we will be in touch.
Review from Karen B
1 star11/30/2024
NO STAR WHATSOEVER!!!! Should have read these reviews sooner! Very unsatisfactory business. Unreliable. Do not preform as promised. They schedule an appointment for one day....reschedule for the next day and at 5pm that day they reschedule for two days later. This makes it impossible to get someone in on the second day and when it's Saturday, that means double time on Sunday or waiting for Monday. Do not use this service!!! Forget their promise of call *** and it's done....it's done days or weeks from now!ABC Plumbing Sewer Heating Cooling Electric Response
12/02/2024
Dear Ms. *********** you for sharing your feedback, and we're genuinely sorry to hear about your experience. We completely understand how frustrating it can be when schedules dont go as planned, especially when it impacts your time. We strive to provide excellent service and timely appointments, so we regret that we did not meet your expectations.We take your concerns seriously and are working to address our scheduling practices to ensure we are more reliable and efficient in the future. Your feedback is invaluable in helping us improve, and we appreciate you taking the time to let us know where we can do better.If you'd like, wed love the chance to make things right and discuss how we can assist you further. Please feel free to reach out to The Customer Experience Team, directly, so we can resolve this situation to your satisfaction. Thank you and have a wonderful day.Review from Cory B
1 star11/24/2024
Absolute stereotype of the predatory plumbing company -- too late for me, but save yourself! The came out for a sewer gas smell for the first visit, which involved a superficial inspection that ignored the main sewer pipe, with no resolution. They returned for visit 2, cut into walls without finding the source, and assured me the only path forward was a pricey $6500 smoke test, for which I paid a $1000 deposit, but they offered a discount if I signed up for their yearly maintenance membership program, which I got suckered into. They returned for visit 3 to perform the smoke test, when they finally brought a ladder, and finally inspected the main sewer pipe and immediately found the obvious visual crack that could have been found on the day 1. They cancelled the expensive diagnostic test and rescheduled a 4th visit to come replace the pipe. For the next week, I repeatedly called the office requested a quote, only to be stonewalled with vague assurances, and was repeatedly sent the previous documents describing the smoke test that was no longer needed. I was assured that all services were rolled into one flat fee, and the price would be the same even thought the work had changed, so I planned for the $6500 quote. I got 2 other informal quotes from 2 other plumbers, which ranged from $3000-5000. Finally, a team of six plumbers arrived (no idea why so many other than to drive up the labor fees). I asked at the start to provide me a revised quote for the work, since everything I had seen prior was referring different work. I was assured it was "all the same flat fee, "so I assumed the prior $6500. Instead, I was blindsided at the end with a nearly $10000 bill. They state that they refuse to itemize for materials and labor, and bundle the work into a flat feet to obscure the actual charges. The competing plumber pricing out the materials at approx $500, which means they charged me $2300/hour for labor costs for two plumbers to replace an exposed pipe.ABC Plumbing Sewer Heating Cooling Electric Response
12/08/2024
Dear Mr. ****************** you for taking the time to share your feedback. We deeply regret that your experience with our company did not meet your expectations, and we sincerely apologize for any frustration this situation has caused.
We understand your concerns about the series of visits and the confusion surrounding the pricing and communication throughout the process. It is never our intention to cause confusion or inconvenience. We appreciate you bringing these issues to our attention and want to assure you that we are committed to addressing this experience.
Regarding the billing and pricing, we understand how important transparency is in these matters. We are reviewing the situation to ensure that we provide clear estimates and better communication moving forward.
It seems that you have been working with a member of our Customer Experience Team and would encourage you to re-connect with them should there be any lingering questions or concerns.
Again, we apologize for any inconvenience youve experienced, and we truly appreciate your feedback.
Have a wonderful day.
Review from Carole S
1 star11/16/2024
****** **** entered my home on 8/29/24 - in response to my call to ***lace attic fan that was non-functional. He inspected the equipment and informed me that the attic fan motor and thermostat needed ***lacement. I asked how much the installation would cost and he told me approximately $1300. I told him to go ahead with the job. he left my home and was gone for over 4 hours, returned to proceed with the ***lacements. After several trips back and forth to his vehicle he came down and presented me with a billing of $2058.00 with no explanation of the cost. I asked him for an itemized billing stating the equipment costs, serial numbers and warranty/guarantee after he took my credit card information. He grabbed the paperwork and headed very quickly to the door. I kept asking for the itemized billing which he would not present and turned around and the door and said there was a 30 day guarantee and bolted to his vehicle. I kept calling him on the phone with no answer. I finally called the company and registered by complaint. A *** gave me $300 refund to my credit card. (which to me admitted there was something no right. I kept asking for an itemized billing and was told "we don't do that" My question is why not.... when I go to Midas for car ***airs they give me a detailed billing with the old parts/ I asked the ***. "what are you hiding" his answer ..that's our policy. This is unacceptable. I still do not have any information about the ***lacement items, serial numbers or manufacturer warranty or guarantee.... Would appreciate an investigation and to good business practices of full disclosure..... had I known their policy.. I wouldn't have called them. Thank you in advance for looking into this issue.ABC Plumbing Sewer Heating Cooling Electric Response
12/08/2024
Dear Ms. ********************* you for taking the time to share your concerns with us. We sincerely apologize for any frustration caused during your recent service experience. We understand how important it is for our customers to feel confident in the services they receive.
As a flat-rate company, our pricing is all-inclusive, meaning that the cost covers both labor and materials, with no additional charges added during or after the service. For this reason, we do not provide an itemized breakdown of individual parts or labor. We do, however, ensure that our pricing is fair and transparent, and were always happy to answer any questions about our rates and services upfront.
We understand that this policy may differ from what youve encountered with other service providers, and we apologize if this caused any confusion. We truly appreciate your feedback, and we will continue to review our communication practices to ensure clarity and transparency going forward.
If you have any further questions regarding your service or the warranty/guarantee on the parts installed, please dont hesitate to contact the Customer Experience Team directly at **************. We are here to help and resolve any remaining concerns.
Thank you again for bringing this matter to our attention, and we hope to have the opportunity to serve you in the future. Have a wonderful day.Review from NICOLE P
1 star11/12/2024
If I could give no stars. I would. *** has the worst customer service ever! The techs are very incompetent. DONT EVER LET THEM IN YOUR HOME. It will cost you. What was supposed to be an easy maintenance check. Turned into a horrible nightmare. I'M NEVER USING THEM AGAIN. I'll warn everyone I know. I should've read reviews. DONT USE THIS COMPANY.ABC Plumbing Sewer Heating Cooling Electric Response
11/13/2024
Dear Ms. ******************** you for sharing your concerns with us. We genuinely value all feedback and always aim to resolve any issues our customers may experience.
However, we regret that despite our efforts to work with you to address the matter, we were unable to reach a resolution. We understand that you were frustrated, and we sincerely wanted to assist you, but we were not able to move forward due to the ongoing disagreements during our communications.
We are committed to customer satisfaction and would be happy to explore any other ways we can support you. If you reconsider and wish to revisit the situation, please dont hesitate to contact us. Our team is here to help.
Thank you for your time, and have a wonderful day.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.