Complaints

• Initial Complaint

  01/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint involves the immigration part, their women on the customer service line *****, when I call and let them know about my concerns they fight me back unprofessionally as if I am cousin of theirs, they have no respect and resolution as any call center would, they work from home and leave me unattended while they take care of their crying children and dont even bother putting me on mute, I have never reached my lawyer ****** ********, they always give me jabs, honestly Its been more than 2 years and they have not given me a direct answer as to why my work permit has not been approved yet by ICE, my phone number last 4 digits are (4655) and last name *********, they would never stop calling me to collect payment and now I have fully paid the $9,000 ( 9 thousand dollars) or more, and if I leave this up to them, they have not called me back in more than 10 months, this is a shame they dont even take the time to keep me updated, but their service ***** and its really slow, can something be done about this, I will contact local law enforcement is required. 

  

  Business response

  01/06/2025

  Dear BBB and Ms. *********************** you for allowing us the opportunity to address the concerns raised in Ms. ********** complaint.
  
  We recently had the chance to speak with Ms. ********* directly regarding her concerns, and we are pleased that this conversation helped clarify the situation. As discussed, the delay in processing her work permit is due to an issue on the part of ***************************************** (*****), not a result of any mishandling on our part. ***** has acknowledged their error in a letter to our office dated December 6, 2024, a copy of which has been provided to Ms. ******************** reassured Ms. ********* during our conversation that we are actively working to provide ***** with all required information to correct their mistake and expedite the resolution of her outstanding work permit application. We remain committed to resolving this matter as quickly as possible and continuing to keep her informed throughout the process.
  
  We appreciate Ms. ********** understanding and patience as we navigate this issue together, and we thank the BBB for facilitating this platform to address concerns. Should there be any additional updates or assistance required, we remain available to provide support.

  Sincerely, 
  ****** *******
  Managing Attorney
  Consumer Law Group, LLC

• Initial Complaint

  11/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The problem is that on 04/04/2024, they helped me with a legal situation and said they would only charge me $4000. But In the end, they took $5200 out of my bank account. They then told me that their charge for their service was $1784.58. They owe me $3415.42. They said they put a refund on my account of $2215.42 which they never did. I kept calling them but they gave me the run around. I would like for them to refund me for what they owe me before the of this year 2024.

  

  Business response

  11/14/2024

  Thank you for providing us with the opportunity to address the complaint submitted by Mr. ****** **** regarding his refund.
  
  We take customer concerns seriously and strive to resolve any misunderstandings promptly and fairly. After reviewing our records, we have confirmed that refunds totaling $2,215.42 were processed to the credit card provided by Mr. ***** Below are the transaction details:
  
  Transaction ID: **********
  Date: 04/04/2024 10:50:13 AM CDT
  Amount: $2,000.00
  Entry Method: Keyed
  Credit Card Ending: 4508
  
  Transaction ID: **********
  Date: 04/04/2024 10:51:00 AM CDT
  Amount: $215.42
  Entry Method: Keyed
  Credit Card Ending: 4508
  
  These transactions were completed per our standard refund protocol. We recommend that Mr. **** contact his credit card company to verify these refunds, as processing times and posting details may vary depending on the financial institution. Additionally, any discrepancies or withheld funds could involve fees or policies on the part of the credit card company.
  
  Regarding the initial charges, the amount billed and refunded aligns with the agreed terms for our services and subsequent adjustments. If there is still confusion about the charges or refunds, we encourage Mr. **** to contact us directly at ************ or *************************************** for further clarification.
  
  We value Mr. ***** patronage and aim to ensure this matter is resolved to his satisfaction. Should any further documentation or details be required, please let us know, and we will provide them promptly.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  ****** ********
  Managing Attorney
  Consumer Law Group, LLC
  ************
  *************************************** 

  Customer response

  11/16/2024

   
  Complaint: 22541866
  
  I am rejecting this response because: They promised it would be only 4000. But they took *******. Their operator said they have refunded ******* to a credit card that I don't have anymore. I informed him that the credit card number was wrong , but he insisted to putting it on that card number. So my bank never received that refund.

  Sincerely,
  
  ****** ****

  

  Business response

  11/27/2024

  Dear Mr. ****************** you for your response and for providing us the opportunity to further clarify the situation. I would like to address your concerns in three parts:the fee arrangement and refund details, the issue with the credit card information, and the steps we are taking to resolve the matter with our merchant processor.
  
  1. Fee Arrangement and Refund Amount:
  
  As previously stated, you had two separate cases with our firm: Case *******A and Case *******B.
  
  Case *******A: On July 6, 2021, you paid $250 for a legal analysis regarding your eligibility for immigration services. The fees for this service were earned in full when an attorney provided you with an explanation of your eligibility for adjustment of status on July 9, 2021. On July 13, 2021, you signed a legal services agreement with us for representation on your adjustment of status application, and the agreed-upon fee was $4,000. You paid the $4,000 in full on July 22, 2021. When you later decided to cancel this service, a refund of $2,215.42 was issued to your Mastercard ending in 4508 on April 4, 2024.
  
  Case *******B: On August 12, 2021, you signed a separate legal services agreement for us to request ************ from ***, *****, and the ***. The quoted fee for this service was $750, which you paid in full on August 13, 2021. We completed the requested services and explained the **** results to you on February 8, ******* this service was fully completed, no refund was applicable for this case.
  
  2. Refund Process and Credit Card Information:
  
  The last credit card on file with us was your Mastercard ending in 4508. On April 4, 2024, we processed a refund of $2,215.42 to this card. During our call, you informed us that you had canceled this **********, but you also confirmed that the account tied to the card remained open. You did not provide alternative credit card information. Our records show that the refund was issued to the Mastercard ending in 4508, as this was the most recent card information on file. As a standard procedure, refunds processed to a canceled card are still deposited into the associated account, provided the account itself has not been closed. Since you confirmed that the account remained active, we expect the refund to have been successfully processed.
  
  3. Next Steps to Resolve the Issue:
  
  In response to your concerns about the refund not being received, we are currently working with our merchant processor to confirm the status of the refund transactions. If it is determined that the refunds were rejected, we will promptly reprocess the refund to a credit card of your choice. However, if the processor confirms that the refunds were successfully processed and accepted by your bank, we will ask that you work directly with your bank to resolve any issues with the receipt of the funds.
  
  For your reference, I am including the transaction details once more:
  
  Transaction ID: **********
  Date: 04/04/2024 10:50:13 AM CDT
  Amount: $2,000.00
  Entry Method: Keyed
  Credit Card Ending: 4508
  
  Transaction ID: **********
  Date: 04/04/2024 10:51:00 AM CDT
  Amount: $215.42
  Entry Method: Keyed
  Credit Card Ending: 4508
  
  We are committed to resolving this issue and will follow up with you within the next week based on the findings from our merchant processor.
  
  Thank you for your attention to this matter. Should you have any further questions, feel free to contact us directly.
  

  Sincerely,

  
  ****** ********
  Managing Attorney
  Consumer Law Group, LLC
  ************
  ********************************************************************

  Customer response

  12/02/2024

   
  Complaint: 22541866
  
  I am rejecting this response because: ******* never received anything from Consumer law group. Last time I gave you my account number, their fee was sopoust to be *****. They took *****. Their total fee ********. the refund never came through. I would prefer if they sand me a check with my refund please. Sense I lost my trust on Consumer law group.
  
  Sincerely,
  
  ****** ****

  

  Business response

  12/04/2024

  Dear Mr. ****************** you for your continued patience as we work to resolve this issue. We understand your frustration and want to clarify the situation based on the latest information from our merchant processor.
  
  After reviewing our records, we can confirm that the refund of $2,215.42 was processed to the Mastercard ending in 4508 on April ******. Our merchant processor has confirmed that the refund was successfully transmitted on our end, but it appears that your bank has not processed or credited the refund to your account as of yet. Our merchant processor has also confirmed that those funds were not returned to us and we do not have those funds. I am attaching evidence of our communication with our merchant processor. As per standard protocol, if the card was canceled, the funds should still have been credited to the associated account, as long as the account remains active.
  
  At this point, we kindly ask that you contact the bank that issued the ********** ending in 4508 to confirm whether the refund was held or rejected by them. It is possible that the funds are still in transit or that there is an issue with how the refund was processed by your bank.
  
  We are committed to ensuring that this matter is resolved to your satisfaction and appreciate your cooperation in coordinating with your bank. Please feel free to contact us if you have any additional questions or if we can assist further.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  ****** ********
  Managing Attorney
  Consumer Law Group, LLC
  ************
  ***************************************

  Customer response

  12/05/2024

   
  Complaint: 22541866
  
  I am rejecting this response because:
  
  Sincerely, Consumer law group send me a transaction receipt, but all the account numbers are wrong. My bank is getting tired of your lies.They have checked more than 20 times, and said consumer law group has never deposit anything. Consumer law group are good at taking people's money. But they are not good when it comes to giving back. I can imagine all the people they have stolen from, that get tired of going through this process. Why don't just sand me a check with my refund,and get it over with. I would really appreciated.
  
  ****** ****

  

  Business response

  12/13/2024

  Dear Better Business Bureau and Mr. ****** ****,
  
  We appreciate the opportunity to address the concerns raised in this matter. However, we must now provide a final and conclusive response to close this issue from our end. Mr. **** requested the cancellation of his service and a refund, which we agreed to honor. A refund totaling $2,215.42 was processed on April 4, 2024, to the last known Mastercard on file ending in 4508. During our communications, Mr. **** confirmed that although the credit card had been canceled, the associated account remained active. Based on this confirmation, the refund was issued to the linked account as is standard protocol in such cases.
  
  We have provided proof of the transactions from our merchant processor, which clearly shows that the refund was successfully transmitted on our end. At this point, the claim that the funds were not received is an issue between Mr. **** and his financial institution. Since the funds have not been returned to us, we have fulfilled our obligations by issuing the refund in the manner requested by Mr. ***** We strongly urge Mr. **** to contact his bank to resolve this issue, as any discrepancies at this point lie with their handling of the transaction. 
  
  We categorically reject any insinuation that our firm has acted dishonestly or untruthfully in this matter. The transaction confirmation was supplied directly by our merchant bank, therefore Mr. ****** claim of us not being truthful is disingenuous at best. We have acted in good faith,adhered to all proper procedures, and taken every reasonable step to address Mr. ***** concerns. As of today, we consider this matter closed on our end.Should further clarification be required, please refer to the documentation we have already provided.
  
  Sincerely,
  
  ****** ********
  Managing Attorney
  Consumer Law Group, LLC
  ************
  ***************************************

• Initial Complaint

  10/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has been calling me all day today 10/20/24. The representatives speak in spanish stating they are immigration attorneys. Never have I inquired about any of these services, we do not need them. I have no idea why they have my number and why after I have told them 5 times already not to call me, they continue to do so. I have a screenshot and just this morning I have 15 calls recorded from them. I am at work and I need to answer my phone as I am also on call, and this company keeps harassing me! This needs to stop! I have attached a screenshot of just a portion of these calls.

  

  Business response

  10/21/2024

  Hello. I sincerely apologize for this mishap. I can fully relate as to how frustrating that is.  We are a nationwide immigration law firm that only works with clients that call into our offices from our national Television advertisements, we do not solicit whatsoever via outbound telephone calls. If one were to call our office, their number is automatically entered into our CRM and our team follows up until we make contact.  At 8:12am on 10.20.24 someone with your number must have dialed one of our inbound numbers in error, thus resulting in the confusion.   I apologize nonetheless and have removed your number from our database, ensuring no such calls occur again.  Thank you.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sunday, September 15, I contacted this company to see if they could advise me regarding my asylum application. I made it clear that I did not want to hire them yet but needed some advice. During the call, I was asked for my card details, to which I replied that I did not want to pay the $175 fee yet, as they were the first ****** I had contacted, and I had not researched anything about the companywho their lawyers were, recommendations, reviews, complaints, etc., all the things one should do to make an informed decision. I was told that the card details were just to keep them on file. They showed me a contract, of which I only signed the first part (rights and obligations), and I purposely left the second part (the promissory note) unsigned.They asked me a lot of questions and told me they would call me to schedule a consultation with the lawyer. On Monday, September 16, I checked my account and saw that they had charged me for the consultation. Since I was forced to move forward, before speaking with the lawyer, I reiterated that what I needed was advice regarding an asylum form I had ready, and they told me it was no problem and to send the document via WhatsApp. I joined the call with the lawyer, upset because I hadnt been given time to research anything and they had charged me without my authorization. I also realized that the consultation was just a phone call, something they hadnt explained to me.When the lawyer answered, one of the first things she said was that she would not review the document because thats not how she works. So, they charged me unfairly and lied about the service they were going to provide. To make matters worse, the call lasted no more than ***** minutes. After the call, I requested the contract. First, they told me they had already sent it, which was false, and when they finally sent it, I was shocked to see that my signature had been duplicated in the promissory note section!

  

  Business response

  09/20/2024

  Hello Ms. *************** I am incredibly sorry to hear about your negative experience with our firm.  I can assure you, this is not how we conduct our business.   In fact, any document that you would have signed should clearly outline the terms of the service and the associated payment. We will review your call to confirm that this has transpired and if so, appropriate action will be taken against any such person that would conduct themselves in such a manner. For what it is worth, i have never heard of this happening before.  Additionally, we will have a manager contact you directly to ensure this matter is resolved to your satisfaction.   Thank you, **** Dayan 

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This business has been calling me from different phone numbers nonstop without leaving a voicemail. Today, they left a voicemail where somebody shouted at me over the phone in Spanish. When I called back and asked what the matter was and if it was urgent, they transferred me to a menu that was all in Spanish. I don't understand what's happening or why an immigration law office is trying to contact me, an English-speaking American citizen since birth.

  

  Business response

  05/13/2024

  Hello. First off, i sincerely apologize for this inconvenience, as I would be equally as irritated.  While i am not looking for an excuse, nor is there any justification, it appears that a call from your line was made into our office on 5.10.24  (im sure a misdial, as it was a short  5 second call).  Our staff is setup to contact any clients or prospective clients on a schedule to ensure they are serviced.   Clearly you are not a prospective client and for this i apologize for the mishap and have taken immediate steps to ensure you are no longer contacted at the number we have in our system for you. Again, our sincerest apologies.  

  Sincerely, 
  

  *******************;

  Customer response

  05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We paid him $3,500 to carry out a process to stop the deportation of my brother-in-law. As soon as they were paid, we didn't hear anything from them. We communicate and all the time we either call you back (they never did) or they say we are working. They deported my brother-in-law because when he went to the judge he told him they haven't sent any petition here. Not having the petition, they deported him. We called and asked him about the case and so blatantly he tells us if everything is going well, in a few days they will release him or give him bail and my brother-in-law will already be deported in the country. When we tell him that he has already been deported. We asked him for an explanation and we don't know anything about his response. And then they begin to treat us rudely and even hang up on us. We asked for a refund because they didn't actually work on the case, they didn't send the request. They have ignored it.Le pagamos $3,500 para realizar un proceso de poner alto a la deportacin de mi cuado. Ellos tan pronto se le pago, no supimos ************** Nosotros nos comunicamos y todo el tiempo o te devolvemos la llamada (nunca lo hacan) o decan estamos trabajando. A mi cuado lo deportaron porque cuando fue al juez el le dijo *** no han enviado ninguna peticin. Al no tener la peticin pues lo deportaron. Llamamos y le preguntamos por el caso y tan descaradamente nos dice si todo va bien ya en unos das lo sueltan o le ******************* y mi cuado ya en su pas deportado. Cuando le decimos que el ya lo deportaron. Le pedimos una explicacin y su repuesta fue no sabemos ***** Y ah comienzan Ellos a tratarnos rudo y hasta nos colgaban el telfono. Le pedimos un reembolso porque en realidad no trabajaron el caso, no enviaron la peticin. Han hecho caso omiso.

  

  Business response

  05/03/2024

  Consumer Law Group, LLC (CLG) does not have a record of ************************ ******** (complaining party) as a client or the point of contact of a client. However, with ********************************** contact information, *** finds that it represented (****) in his detention proceedings before the immigration court and believe this to be the case at issue (full name of client is omitted for privacy proposes). For that matter, the point of contact was ****** ******************************* (******). We assume that the complaining party and ****** are relatives. For the sake of completion we offer the following response:
  
  ****** consulted with CLG on June 3, 2023, regarding the detention of **** by the immigration authorities in May of the same year. **** was detained by Immigration and Customs Enforcement (ICE) after he attended a reporting appointment.  ****** was advised by a CLG managing attorney that **** had a prior deportation from ***************** dated April 28, 2020,and that he re-entered the ************* without lawful authorization on June 3, 2021. Because of this, ICE had the right to detain **** in its custody as his prior removal could be reinstated at any point in time. Consequently, CLG advised ****** that it could only help **** by filing a Stay of Removal with ICE by showing ICE compelling reasons for which he should not be removed and allowed to remain in *****************. If successful, ICE could release ****. However, if unsuccessful, *** warned ****** that ***** prior deportation would be reinstated, and he would be removed from the *************. Finally, CLG warned ****** that Stay of Removal requests are highly discretionary and had a low likelihood of success.  
  
  That same day ****** engaged CLG on behalf of **** for the filing of a Stay of Removal (also referred to as an order of supervision, or OSUP).  CLG held a conference call with **** on June 5, 2023, and advised him of the case-strategy. Simultaneously, CLG was working with ****** to collect necessary and recommended documents to ************************* Stay of Removal filing including his original passport (which is a requirement by ICE). Other than ****'s passport, all other supporting documents were provided by ****** to **** electronically. *** spoke to **** on June 14, 15, and 20, 2023 to complete the drafting of the Stay of Removal. CLG translated documents provided by ****** in Spanish, assembled, bound and filed the Stay of Removal request with ICE on June 20, 2023. CLG filed the Stay of Removal via fed-ex courier with tracking. That same day, ****** was provided with a copy of CLG's filing. *** did not approve ****'s Stay of Removal request and deported him on July 25, 2023. ****** was notified of ICEs decision but demanded a refund from CLG alleging that did not do anything and that CLG promised that **** would be released. CLG attorneys and paralegal staff advised ****** of ICE's decision on multiple occasions of ICE's decision, but he would respond with vulgarities. Clearly, CLG complied with the scope of representation in that it filed a Stay of Removal which was denied by ICE. Therefore, ****** is not entitled to a refund.     

  Customer response

  05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is no satisfactory to me.
  
  Good afternoon, at no time did they tell us that they had denied the ICE request. And they were the ones who began to insult us and according to them they record the calls to show them so that they can hear how unprofessional they are and when we asked them about the case they didn't know anything. We were the ones who informed him that he had been deported. And they tell you different things. I have enormous courage because you work hard for your money so that people can take advantage of the misfortunes of others and steal from them. because what they did to us was robbery and humiliating as if we were brutes. Tell him to show him the calls that according to them we said vulgar things to him. And the last thing we talked about was that they were going to review the work they did and they would call us and here we continue waiting. But as always I should not expect anything since the robbery was done and they pay no attention to us immigrants. We just have to continue working hard and not trust these companies that claim to be and work for our community. When what is a legitimate company to steal and leave through the wide door.
  Sincerely,
  
  *********************** ********

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  See Appendix A -translated testimony of events

  

  Business response

  12/20/2023

  ************************************, thank you for taking the time to speak wth me today. To memorialize our converation, I have addressed your concerns and you have indicated to me that this matter has been resolved to your satisfaction. If you have any questions, kindly reach out to me at your soonest convenience. Best regards, ***************************** - Managing Attorney at Consumer Law Group.
  
  
  

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 2020 a bankruptcy case was opened but I had a very bad response from attorney *************************. At the end of the case I was told that he was going to send me a "Letter of Discharge" As of today 12/04/2023 I have not received anything proving that my case has been closed and I been discharged of all my credit cards/loans. I have called the office and I don't get any response from the attorney *************************, I have sent several emails with no response.

  

  Business response

  12/20/2023

  ********************, it was a pleasure speaking with you today! Per our conversation, unfortunately, there was a clerical error made by the Court in your matter, which we forwarded you correspondence in which the Court explains their error. With that said, per our conversation, the error will be corrected by the Court and we will update you with your Letter of Discharge as soon as we receive it. Again, it was great speaking with you, and I understand that this complaint has been completed to your satisfaction. Happy Holidays and have a wonderful new year.

  Customer response

  12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Consumer Law Group was engaged by my friend ******* (fake name to protect ID - I am very happy to give real name to Consumer Law Group if they would return my calls or not hang up on me) to aid her brother in obtaining a work ***** Consumer Law Group pressured her to pay and sign a contract "immediately otherwise it wouldn't work" and pressured ******* so much that she felt that she had to pay $1,000 otherwise she would lose the chance to help her brother. When her brother and her decided that this wasn't right and they didn't want to use the services, they tried to call and cancel and get their $1,000 back. But the Law Group said that they wouldn't return the money and that they would keep on charging *******'s credit card up to $9,000 for the entire contract. ******* asked to have the contract terminated and they said only brother could terminate the contract even though it is *******'s credit card. Brother is so upset by this whole situation and very nervous for his situation so has stopped communicating with the Law Group. ******* has tried calling a number of times. I tried calling on her behalf and the group hung up on me. It is despicable that they are taking advantage of people in the name of "helping" them. When someone wants to get out of a contract where no services have been performed, you have a right to get out of the contract. It is illegal to bind someone and not give them an out like this. It would be another thing if they have started services but they had not started services. They communicated this and it is clear in the contract they won't start services until payment is in full. Instead all they have done is take $1,000 from *******'s card and reject her requests to return the money. This institution should be investigated.

  

  Business response

  11/06/2023

  Dear ******* (fake name to protect ID), it was a pleasure speaking with you today. I am happy that this matter has been resolved to our mutual satisfaction. We regret that you are unable to continue as a client of Consumer Law Group due to personal reasons not related to our representation. As we discussed, we are prohibited from giving information about your case to third parties. Consequently, we could not provide information to the person that inquired about your case with our firm, as this person was not previously authorized by you to receive information. We hope nothing for the best for you and your family. If your personal circumstances change, and you still need legal aid, please feel free to contact us at your convenience

  Customer response

  11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This can be resolved as the refund was received. Thanks!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired Consumer Law Group to represent me in a Divorce case my first couple of appearance no one showed up in court. I was in court represented by a lawyer that was not there. Every time I call the office they say someone will call me back and never has anyone reached out to me. Very disappointed with this Law firm.

  

  Business response

  10/30/2023

  Dear ****************, 
  
  This is ***************************, managing attorney for Consumer Law Group. Prior to my response, I had the opportunity to communicate with your CLG attorney, *************************, as well as review your file and communicate with you over the phone today. Based upon that conversation, it's my understanding that you will be withdrawing this complaint. We understand that family law matters can be incredibly difficult,and although you apologized for your actions with our staff, know that we at CLG do not take any of those actions personally and stand prepared to work to get you the best result from an extremely difficult situation. We will continue to communicate through your case to try to get the best possible result in the most efficient way. We have worked with you in the past on other matters and are grateful for your continued trust in our firm. Great talking to you today.Talk soon. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩